Reviews
Attention:Jesus;Mr.
Attention:Jesus;Mr. Howard; Joaquin and Angel showed professionalism and respect.They answer all my questions. Thanks again.
Attention:Jesus;Mr.
Attention:Jesus;Mr. Howard; Joaquin and Angel showed professionalism and respect.They answer all my questions. Thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely horrible communication skills from Howard and
Absolutely horrible communication skills from Howard and Justice in sales . These guy needs some serious training in customer service and how to handle customers yikes.
Absolutely horrible communication skills from Howard and
Absolutely horrible communication skills from Howard and Justice in sales . These guy needs some serious training in customer service and how to handle customers yikes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Danny. We understand that communication is crucial in customer service, and we appreciate your feedback regarding Howard and Justice. At Honda City Chicago, we strive for excellence and are always looking to improve. We encourage you to reach out to us directly so we can discuss your concerns further and work toward a solution. Your input is important to us. Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
Went there on Saturday to test drive a vehicle that was
Went there on Saturday to test drive a vehicle that was priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and said that the lady manager had increased the price by $1000. I told him that was wrong. How could she do that so he went back into her and returned saying that she removed the $1000 again. He kept going back-and-forth to the manager so finally I went into her office and asked her what the problem was. . She asked me to leave her office as there was a lot of personal information on her desk and she would speak with me shortly. We waited another half an hour with the salesman going to the office and heard glancing over at us and nobody saying anything. Finally, I got upset And walked into the office in front of three Other managers squished into this little office. I told them that I had been to many dealerships in my lifetime, but this one was the scummiest I had ever been to. The manager then asked me if it was fair to sell the vehicle to us while there is a party ahead of us negotiating the vehicle. She then asked me if the salesman had relayed that information to me. I went back to the salesman and asked him why he hadn't informed us that a couple ahead of us were buying the vehicle. He maintained he had no knowledge of another couple buying the vehicle. The whole story came together then. The salesman increased the price by $1000 in an attempt to bypass the first couple for a higher price to us. They played good cop bad cop for over two hours Just holding us there in case the first couple were not approved to finance the vehicle. This is the nastiest experience I have ever had in a deal. Ironically, we visited another dealership close by to test drive another vehicle and I relayed the story to a manager there. He laughed and said he was very aware of the lady manager that was running this place that is called a dealership. Run while you can. !
Went there on Saturday to test drive a vehicle that was
Went there on Saturday to test drive a vehicle that was priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and said that the lady manager had increased the price by $1000. I told him that was wrong. How could she do that so he went back into her and returned saying that she removed the $1000 again. He kept going back-and-forth to the manager so finally I went into her office and asked her what the problem was. . She asked me to leave her office as there was a lot of personal information on her desk and she would speak with me shortly. We waited another half an hour with the salesman going to the office and heard glancing over at us and nobody saying anything. Finally, I got upset And walked into the office in front of three Other managers squished into this little office. I told them that I had been to many dealerships in my lifetime, but this one was the scummiest I had ever been to. The manager then asked me if it was fair to sell the vehicle to us while there is a party ahead of us negotiating the vehicle. She then asked me if the salesman had relayed that information to me. I went back to the salesman and asked him why he hadn't informed us that a couple ahead of us were buying the vehicle. He maintained he had no knowledge of another couple buying the vehicle. The whole story came together then. The salesman increased the price by $1000 in an attempt to bypass the first couple for a higher price to us. They played good cop bad cop for over two hours Just holding us there in case the first couple were not approved to finance the vehicle. This is the nastiest experience I have ever had in a deal. Ironically, we visited another dealership close by to test drive another vehicle and I relayed the story to a manager there. He laughed and said he was very aware of the lady manager that was running this place that is called a dealership. Run while you can. !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We acknowledge your review and are currently looking into the events you’ve detailed.
Good team working there.
Good team working there. You can trust your vehicle is in great hands. Thank you Honda!
Good team working there.
Good team working there. You can trust your vehicle is in great hands. Thank you Honda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Maria! We truly appreciate your trust in our team at Honda City Chicago. It's great to hear that you feel confident about the care your vehicle receives. We look forward to serving you again in the future! Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
The worst experience ever!
The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck
The worst experience ever!
The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand that your visit to Honda City Chicago did not meet your expectations due to the inspection and communication issues. Your feedback is valuable, and I would like to resolve this matter further. Please reach out to me directly so I can address your concerns comprehensively. Thank you for bringing this to my attention. Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
Drove 3 hours to look at a van.
Drove 3 hours to look at a van. Pictures online were NOT the actual vehicle on their lot. Be WARNED! The place is extremely shady & deceptive.
Drove 3 hours to look at a van.
Drove 3 hours to look at a van. Pictures online were NOT the actual vehicle on their lot. Be WARNED! The place is extremely shady & deceptive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. I understand your concerns regarding the van and the photos presented online. At Honda City Chicago, we strive for transparency and accuracy in our listings. I encourage you to contact me directly so I can address your experience and improve our processes. We appreciate your input and hope to have the opportunity to resolve this matter. Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
Bait and switch.
Bait and switch. Rundown dealership with even worse sales tactics. Called to confirm a car was there and ready, it wasn’t, it didn’t exist and they immediately tried to upsell to next trim. Honda should be embarrassed they allow them to be a dealer.
Bait and switch.
Bait and switch. Rundown dealership with even worse sales tactics. Called to confirm a car was there and ready, it wasn’t, it didn’t exist and they immediately tried to upsell to next trim. Honda should be embarrassed they allow them to be a dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Our team has acknowledged this review.
Great experience!
Great experience! The staff was very helpful in getting the best interest rate for me. Excellent service. Thank you for your patience!
Great experience!
Great experience! The staff was very helpful in getting the best interest rate for me. Excellent service. Thank you for your patience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Dorcas, for the glowing review and for choosing Honda City Chicago! We're thrilled to hear about your positive experience and how our staff helped secure the best interest rate for you. We're always here to provide excellent service and patience for our valued customers. Please do come back and see us again in the future! Regards, Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
I appreciated the help I received.
I appreciated the help I received. My financial situation was worked around by various workers. The patience they all had with me was what shocked me as well, thank you all for the assistance for my first car purchase.
I appreciated the help I received.
I appreciated the help I received. My financial situation was worked around by various workers. The patience they all had with me was what shocked me as well, thank you all for the assistance for my first car purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cristian! We are thrilled to hear about your positive experience at Honda City Chicago. We take pride in providing exceptional service and tailored solutions to meet our customer's needs. Congratulations on your first car purchase, and we look forward to serving you again in the future! Sincerely, Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com
Recommended!
Straight forward negotiations, no games. Friendly sales staff. At delivery, would’ve preferred to inspect car indoors as it was nighttime and it was hard to see. But there were no issues.
Recommended!
Straight forward negotiations, no games. Friendly sales staff. At delivery, would’ve preferred to inspect car indoors as it was nighttime and it was hard to see. But there were no issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate the kind recommendation, Brad. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Carolina Waluszko, Sales Manager, Honda City Chicago, cwaluszko@blautogroup.com