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Went to honda north looking for a used car, was not expecting to find something in our price range. Found a 2012 toyota in excellent condition the sales... man we dealt with was Bob Napoleton. He was gracious, took his time and answered all the questions and concerns we had about the car. Bob even worked with us with a few items that needed to be addressed. We were not pressured or rushed in any way he just wanted us to be sure we were happy with the car before we purchased. If you want a fair deal and an honest person see bob . we are very happy with the car and the way we treated from beginning to end.
Moved from Pittsburgh, North. 2016 Pilot needed inspected. Service employee took care of what needed done and did not try pressuring me into buying unnecessary... services.
Son purchased SUV, wheel was not bolted property and almost fell off of car after driving out of the dealership. Also gas tank was on empty..what dealership... does that. Director of Service had no clue this happened..who is checking quality there. Took weeks to get a return call to order a new wheel, said they were having trouble finding one. We found over two hundred wheels for this SUV on line? This was the most exciting day of a 24 year old kids life, to buy a gorgeous LIncoln SUV only to be to ignored for weeks on end to get it fixed. GM does not return calls, says to call his cell phone but doesn't return those either. Owner has no idea what is going on in his own dealership. Was a GM for Chevrolet for 15 years would never have kept my job if I ran a business like that! Stay away
Excellent dealership, easy to deal with. We were in and out in no time. The girls on the phone answered all of my questions when I first called in. When... I arrived, two salespeople helped my wife and I because they were pretty busy. I was pleased with how quickly we were in and out, and how professionally we were treated. Thank you!
Pretty sad when this dealer is giving away television sets, to try to get positive reviews, when they have so many unanswered negative ones.. they should... try to improve their customer service, instead of trying to buy happiness.
I recently had my vehicle in for service. The transmission failed after purchasing vehicle 6 mo. ago from Honda North. This would normaly be considered... a major service. I purchased an extended warranty in which covered the installation. No problem. What the problem is when I picked my vehicle up as soon as i started it up the check engine light stayed on. I immediatly told the service writer Brad Walker, and he pulled the vehicle in, and told me the 02 sensor was bad. Funny the light was not on when I dropped it off'. He admitted they unplugged it. Last people to touch it. Instead of raising vehichle up to check to see if they broke a wire hooking it back up, they sent me on my way as it is my expense to have it fixed. Poor customer service read all reviews before dealing with them. Never offered a loaner car even tho they had my vehicle for a week. They will leave you in the dark. SCOTT the so called service director will work against you, not for you.
I HAD JUST PURCHASED A VEHICLE FROM HONDA NORTH. I AM FINDING OUT AFTER YOUR PURCHASE, THEY DO NOT SEEM TO CARE ABOUT YOU AS NEW CUSTOMER. THE VEHICLE... I PURCHASED WAS ADVERTISED ON THE INTERNET AS HAVING A CERTAIN PART WHICH WAS MISSING. WHEN I INQUIRE ABOUT IT . THEY WONT GIVE ME A STRAIGHT ANSWER. JUST A RUN AROUND. I DO NOT CALL THIS A PRESIDENTS AWARD WINNING DEALERSHIP. AN HONEST DEALER WOULD RESPOND TO CUSTOMER COMPLAINTS,
We bought an Avalanche from Katie at Honda North. This by far has been the best experience I have ever had at a dealership. They are very friendly, knowable,... with no pressure to buy. I will be buying my next vehicle from them. Nothing but great things to say about them.
I was a little worried about doing business with this dealership after reading some of the reviews. I have been looking for a car for about 2 years. I... found a Mazda CX-5 that had everything that I wanted and needed. I went to look at the car and the first salesperson I spoke with was John S. He was the first one to great me I let him know what car I was interested in. He went straight inside got the keys moved the car up so I could look at it. The one concern I had was to make sure the hockey equipment would fit in it. He had no problem with me putting the hockey bag in the car to make sure the car would work. He never deter me from the vehicle I wanted. NO trying to sell me a bigger car with more bells and whislte or a higher price car. I will be fan of this dealership for life and will recommend John to anyone. Also George in fiance is a sweetheart amazing to work with.
We shopped for our used car online, found the perfect one with great price. Upon arriving to dealership (with appointment) our agent rushed us to the finance... department before giving us a chance to look at the vehicle or take it for a test drive. I felt very under-valued by the staff. We were promised an immaculate car, but found it dirty and with 1/2 tank of gas and a few other small defects. This is what I would expect from those random used car lost, not this dealership. Very disappointed with the service we received, but at least we got the vehicle we wanted.