Honda North

The initial purchase was a good experience, fair price and decent trade in value. The last 2 times I tried using their scheduling "app" on their website is basically useless. Why not show available time slots? You take a guess on when they have availability and hope they call you back with good news. The last 2 times the service experience was lacking. Taken in for a recall and they left the hood too lose, to the point my wife would not drive the car. I had to take it back (22 miles each way) to get it tightened. Today I wanted to get service prior to the drivetrain warranty expiring (2018 Pilot). Lead time was 18, yes 18 days. Are you kidding me? I will get this Honda and my next Honda serviced elsewhere.

While I’m very pleased with my new car purchase, the personal attention and professionalism shown me by Clint, Clayton, and Ashley made the day a truly satisfying experience. This dealership understands the importance of working with satisfied customers. I would recommend Honda North without reservation to those looking to buy an auto.

This dealership's service department doesn't know the first thing about "service", be it completing a vehicle service correctly or customer service. We scheduled to have 4 new tires mounted and balanced as well as an alignment done on our vehicle on January 13th and were told that the alignment couldn't be completed due to a cracked coil spring which the technician was afraid would break if adjusted. We were still charged the full price for a partially completed alignment. They adjusted the front toe only on a 4wd alignment. They didn't touch the castor/camber or rear. We were told to go ahead and replace the strut assembly and bring the vehicle back in and they would complete the rest of the alignment at no additional cost. We purchased and installed two new front strut assemblies and attempted to make an appointment to get the alignment completed today (exactly two weeks later) and were told we would have to be charged for the entire alignment again. Both my boyfriend and I tried to rectify this situation through the dealership's service department first. We both spoke with Brad, who said because they have to pay someone to setup the mirrors and basically do the entire alignment from the beginning again, we would have to pay for it a second time. I work in the automotive industry and know how to set up an alignment and have done them before... It's not that hard. The most time consuming aspect is setting up the mirrors, it's a bit tedious, but it still doesn't take that long. I would also expect for a dealership to back up their services especially when it has only been two weeks and we were promised it would be completed correctly. Again, as someone who works in customer service, I contacted them directly and tried to get this resolved before leaving a negative review. I'm very disappointed in their unwillingness to correct the problem and choosing to make a profit over taking care of their customer. This is the predominant reason why I don't recommend going to a dealership for services. Stick with a local shop or a chain who will at least stand behind their products and services!

Went to honda north looking for a used car, was not expecting to find something in our price range. Found a 2012 toyota in excellent condition the sales man we dealt with was Bob Napoleton. He was gracious, took his time and answered all the questions and concerns we had about the car. Bob even worked with us with a few items that needed to be addressed. We were not pressured or rushed in any way he just wanted us to be sure we were happy with the car before we purchased. If you want a fair deal and an honest person see bob . we are very happy with the car and the way we treated from beginning to end.

Moved from Pittsburgh, North. 2016 Pilot needed inspected. Service employee took care of what needed done and did not try pressuring me into buying unnecessary services.

Excellent dealership, easy to deal with. We were in and out in no time. The girls on the phone answered all of my questions when I first called in. When I arrived, two salespeople helped my wife and I because they were pretty busy. I was pleased with how quickly we were in and out, and how professionally we were treated. Thank you!

Pretty sad when this dealer is giving away television sets, to try to get positive reviews, when they have so many unanswered negative ones.. they should try to improve their customer service, instead of trying to buy happiness.

I recently had my vehicle in for service. The transmission failed after purchasing vehicle 6 mo. ago from Honda North. This would normaly be considered a major service. I purchased an extended warranty in which covered the installation. No problem. What the problem is when I picked my vehicle up as soon as i started it up the check engine light stayed on. I immediatly told the service writer Brad Walker, and he pulled the vehicle in, and told me the 02 sensor was bad. Funny the light was not on when I dropped it off'. He admitted they unplugged it. Last people to touch it. Instead of raising vehichle up to check to see if they broke a wire hooking it back up, they sent me on my way as it is my expense to have it fixed. Poor customer service read all reviews before dealing with them. Never offered a loaner car even tho they had my vehicle for a week. They will leave you in the dark. SCOTT the so called service director will work against you, not for you.

Son purchased SUV, wheel was not bolted property and almost fell off of car after driving out of the dealership. Also gas tank was on empty..what dealership does that. Director of Service had no clue this happened..who is checking quality there. Took weeks to get a return call to order a new wheel, said they were having trouble finding one. We found over two hundred wheels for this SUV on line? This was the most exciting day of a 24 year old kids life, to buy a gorgeous LIncoln SUV only to be to ignored for weeks on end to get it fixed. GM does not return calls, says to call his cell phone but doesn't return those either. Owner has no idea what is going on in his own dealership. Was a GM for Chevrolet for 15 years would never have kept my job if I ran a business like that! Stay away

I HAD JUST PURCHASED A VEHICLE FROM HONDA NORTH. I AM FINDING OUT AFTER YOUR PURCHASE, THEY DO NOT SEEM TO CARE ABOUT YOU AS NEW CUSTOMER. THE VEHICLE I PURCHASED WAS ADVERTISED ON THE INTERNET AS HAVING A CERTAIN PART WHICH WAS MISSING. WHEN I INQUIRE ABOUT IT . THEY WONT GIVE ME A STRAIGHT ANSWER. JUST A RUN AROUND. I DO NOT CALL THIS A PRESIDENTS AWARD WINNING DEALERSHIP. AN HONEST DEALER WOULD RESPOND TO CUSTOMER COMPLAINTS,