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Autohaus Lebanon

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:30pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–4:30pm
Tuesday 9:00am–6:00pm 8:00am–4:30pm
Wednesday 9:00am–6:00pm 8:00am–4:30pm
Thursday 9:00am–6:00pm 8:00am–4:30pm
Friday 9:00am–6:00pm 8:00am–4:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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BEWARE. BAIT AND SWITCH!

Found a used car on Cars.com. Talked to salesman, came in, test drove, put down a deposit, gave info for credit check. Next morning, get told the cost is actually $6000 more than the listed cost. "Nothing We can Do". Terrible experience.

BEWARE. BAIT AND SWITCH!

Found a used car on Cars.com. Talked to salesman, came in, test drove, put down a deposit, gave info for credit check. Next morning, get told the cost is actually $6000 more than the listed cost. "Nothing We can Do". Terrible experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great car buying experience!

We’ve purchased many vehicles over the last 25 years and working with AJ was one of the best experiences. Great communication, professional, and knowledgeable. We drove 60+ miles and are very satisfied with the car buying service here.

Great car buying experience!

We’ve purchased many vehicles over the last 25 years and working with AJ was one of the best experiences. Great communication, professional, and knowledgeable. We drove 60+ miles and are very satisfied with the car buying service here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bad service, would not recommend.

They can't even take a car and Service it right away. My car has been sitting on the lot for over 6 hours and not even pulled into garage yet.

Bad service, would not recommend.

They can't even take a car and Service it right away. My car has been sitting on the lot for over 6 hours and not even pulled into garage yet.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great success very nice

This dealer make all dealer look like nothing. Very great time. Was happy to make with the purchasing.

Great success very nice

This dealer make all dealer look like nothing. Very great time. Was happy to make with the purchasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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filthy cars

based off their online listings and every car looks completely filthy.. no thanks. If you don't care enough to even detail or wash the cars before you list them, why would I feel comfortable giving you any money?!

filthy cars

based off their online listings and every car looks completely filthy.. no thanks. If you don't care enough to even detail or wash the cars before you list them, why would I feel comfortable giving you any money?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Given the eccentricities of customers...I made the decision to post pics of my own or have pics posted before they were cleaned and prepared to give customers a view immediately. Sorry to disappoint. Please check back in a week or so and you will see higher quality pics after cleaning. Scott

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This dealership is the epitamony of garbage. Their...

This dealership is the epitamony of garbage. Their service department is lacking in quite a few areas. Instead of explaining what the part that needs to be replaced is and what it does the answer is "it reads things and is bad" When asked about tires failing inspection the advisor could not even explain tread depth. No tdi techs and most of the other techs literally have no idea what they are doing. Beware, do not shop or service at this place. I have no idea how they still have a Volkswagen franchise.

This dealership is the epitamony of garbage. Their...

This dealership is the epitamony of garbage. Their service department is lacking in quite a few areas. Instead of explaining what the part that needs to be replaced is and what it does the answer is "it reads things and is bad" When asked about tires failing inspection the advisor could not even explain tread depth. No tdi techs and most of the other techs literally have no idea what they are doing. Beware, do not shop or service at this place. I have no idea how they still have a Volkswagen franchise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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A very juvenile and clueless service dept.

This dealership is the epitamony of garbage. Their service department is lacking in quite a few areas. Instead of explaining what the part that needs to be replaced is and what it does the answer is "it reads things and is bad" When asked about tires failing inspection the advisor could not even explain tread depth. They do not have experienced techs for anything oil an oil change. BEWARE, do not shop or service at this place. I have no idea how they still have a Volkswagen franchise.

A very juvenile and clueless service dept.

This dealership is the epitamony of garbage. Their service department is lacking in quite a few areas. Instead of explaining what the part that needs to be replaced is and what it does the answer is "it reads things and is bad" When asked about tires failing inspection the advisor could not even explain tread depth. They do not have experienced techs for anything oil an oil change. BEWARE, do not shop or service at this place. I have no idea how they still have a Volkswagen franchise.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Unpleasant

Very unsatisfactory experience went here and the manager was unpleasant and seemed like no one was available to help me was even told the service manager left for the day. What is going on here?

Unpleasant

Very unsatisfactory experience went here and the manager was unpleasant and seemed like no one was available to help me was even told the service manager left for the day. What is going on here?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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No TDI Techs

paid $800 to have my TDI beetle pop on a check engine light after leaving...(within 3 miles).WHAT DOES THAT TELL U... tech broke vacuum accumulator while no even working close to it...went back and left after figuring out they didn't know what was what

No TDI Techs

paid $800 to have my TDI beetle pop on a check engine light after leaving...(within 3 miles).WHAT DOES THAT TELL U... tech broke vacuum accumulator while no even working close to it...went back and left after figuring out they didn't know what was what

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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cars are listed incorrectly

Cars are listed wrong... drove 3 hours to look at a specific car. It was on the lot and the details about it are incorrect.

cars are listed incorrectly

Cars are listed wrong... drove 3 hours to look at a specific car. It was on the lot and the details about it are incorrect.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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