Schumacher Chrysler Dodge Jeep Ram of De

Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.

But what are you going to do about it? I like your people, but believe your system fails them and the customer. When I dropped the car off at 9a, they did an initial diagnostic and confirmed what I had predicted - I needed a new battery. I was told by the older gentleman who is in the department that they would have it done by end of day. When the day ended, I had heard nothing, so I tried a variety of ways to contact someone (phone and four text numbers), as I did not know how to plan my second day without a car. No response. At 11:06a on the second day, I received a text recommending battery replacement. In effect, it took you 26 hours to re-state what we agreed to when I drove up. Then, no communication until end of day. I collected the car around 6p on the second day, 33 hours later, to replace a battery. My complaint is not about the time it took. My complaint is over the silence. Your service department is probably fine for people who are retired and do not need to plan their schedules. Had I been given an idea of how long it was going to take I could have made a decision - get a rental car or (once I learned that you would not accept either of the two warranties you sold me to cover the cost) take it to a less expensive service center. But you did not provide me that information. Next, you sent me texts from four different numbers. But only one of them was active and tied to my service advisor. So, you lead people to believe they have a way to communicate, when in fact, they do not. Next, have you ever called in to your general number and asked for the service department? Give it a try. You will find that roughly 2 out of 3 of your calls get dropped and the one that is sent to service goes to a number that rings and rings and rings. The only way I could get any communication was to reach out to Sales and have them walk over. We did not get any useful information (ie, no information on progress or expected completion), but we got a person. So, back to the question - What are you going to do about it?

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Rollin and Alan were so helpful! Enjoy your New Vehicle! Please let us know if you should require anything, we are here to assist you.

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Carmelo was so helpful! We take great pride in repairing and servicing your vehicle. Please let us know if you should require anything, we are here to assist you.

Thank you for taking the time to offer your 5-star review! We enjoy selling quality products from many of the top Manufacturers. Enjoy your new vehicle. Please let us know if you should require anything additional, we are here to assist you.

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Art was so helpful! Enjoy your New Vehicle! Please let us know if you should require anything, we are here to assist you.

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Art was so helpful! Enjoy your New Vehicle! Please let us know if you should require anything, we are here to assist you.

Thank you for taking the time to rate us! We are glad we could have a positive impact and made it a good experience for you.