Checked a CPO car on line one night and did an on line chat. I also requested to be notified if there was a price change. The next day I was contacted and the price of the car went up $2,000. Talk about bait and switch. The representative wondered "how that could happen. " The following day at 2AM, 3AM, and 4AM an email was sent to me notifying me of a price change. Later that day, I check Fred Beans website for the vehicle that I was interested in and it was no longer in stock. The next day the car was marked as sold. The representative avoided contacting me after I pointed out how the price changed over night. How can this be a reputable dealer with these kinds of antics.
As it has been the case since I first purchased my car here, I had good service on time at reasonable cost, done by courteous staff.
I purchased a used Ford F150 from Fred Bean Ford, Chip (sales person) told me that it went through the service department and was completely checked over which put me at ease because I was purchasing a Ford truck that a certified Ford Technician just looked over and I was spending more than $1,300.00 over KBB value, well less than 6,300 miles later it developed a mis-fire on cylinder #5, the intake was cracked leaking antifreeze into the cylinder, the intake needed to be replaced, the coil packs needed to be replaced and the spark plugs were replaced. I contacted Fred Bean Ford and was told they wouldn't help me on the cost of the repairs. I wouldn't recommend purchasing a vehicle from this dealership, it was a costly mistake on my part.
Cj, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give us a call if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care. Mrs. McGarry 877-275-2914
Got me in quickly and service (oil change and tire rotation) done in less than an hour. Very happy with experience. Would def recommend to anyone. Bought there too
Easy purchase excellent selection good cars and tricks overall good buying experience
Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.
BOUGHT A NEW CAR
Salesman was very fair, friendly and knowledgable as well as the financial guy
It was a great experience, they respected the customer and were honest and up front.
Great Sales Staff
Bought a 2018 Ford Escape, I am really pleased with their quality of service, and thank Chip the salesman for helping make it possible.
Chuck was our sales person. Very low key and knowledgeable, was great to work with.
Easy Purchase Experience
The salesman and others worked hard to find me what I wanted - successfully! Easy.....
Lee, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!