Toyota of York

Test drove a vehicle right before closing time on a Saturday. Let the salesman know I would be back on Monday afternoon with my trade for a value and to go from there. Salesman called early in the day to confirm I would come in to fill out the paperwork and get a trade value. I let him know I would be in at 430 with my trade. I showed up. They took my vehicle to get the trade value. I sat down with the salesman who took all my information and let me know we were just waiting on the trade value and we could proceed. I was made aware that someone had showed up while my trade was being looked at and that I would have to wait until they got back before they could move forward. I waited 20 minutes for them to return to be told that they had put a $500 deposit on the vehicle and that it was no longer available and that that person would return the next day to try and buy the vehicle. This was all done while I was currently with a salesman in the showroom to purchase the vehicle. After being told it was no longer available because someone put a deposit down I asked for the courtesy of allowing me to put a deposit down since I’m currently filling out the paperwork to purchase the vehicle and was told that wasn’t an option and it would be sold to them. They told me they were unaware I was in the showroom waiting on my trade value and took the deposit. There was zero attempt at fixing the mistake and letting the other customer know there was someone doing paperwork on the vehicle. It was an absolute joke.

This is my second purchase of a preowned Toyota at Toyota of York both vehicles were one owner local trades. Excellent sales staff was very helpful and able to answer any questions that I had about the history of the vehicles. A big thank you goes out to Stephen Kwateng in sales who was very helpful throughout the entire process. I Highly recommend Toyota of York for all your new and used car needs. They also have an excellent knowledgeable service department.

First time shopping here. My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the car I was looking for. Thank you. God bless you.

First time shopping here. My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the car I was looking for. Thank you. God bless you.

We were working with Jayden Miller and Mary Koller to purchase a used car for our college bound son. After doing a test drive and communicating via email with Jayden regarding the work we'd have done on the car, manager, Jessie Dougherty sold it right from under us without any consideration that we had traveled from Delaware to York, PA to purchase the vehicle from him. We received no explanation. Just a call from an assistant telling us he sold it.

The service center I m specter My vehicle on a Thursday and said it needed a brake light bulb. It worked when we dropped it off but I know it could burn out at any time. I left them replace it. $42.00. The same bulb only the taillight part was not working 2 days later. I bought a bulb, cost $5.42. It took me less than 2 minutes start to finish to replace the bulb. I will never go back as this isn't the first time I've been ripped off there.

On May 14th, this year I got my 2024 Toyota Rav 4 XLE, I was told by the financial manager Josh that for me to get heated seats and coating of the new car there was an extra charge of $1200, which I was okay with. I was told just to make a phone call to arrange for an appointment of the services. After calling for 5 times on different days and a lady by the name Brittany who was so rude and unprofessional would tell me someone will call you back, and nobody did. Finally I had to drive there and met with the Sales Manager Antony who was also rude and had his own attitude , he assured me that , he was going to take care of everything. On Monday July 1st my car was taken and I had the hope that the 2 things that were supposed to be done will be taken care off. When I got the car back on Tuesday July 2nd, the heated seats were installed and the coating of the car was never done. I called Anthony back just to get some clarification , but never got a call back. So now I will have to pay $500 for a service I never got because all this was added to my car payments. I will not recommend anyone to go to the Toyota of York. It’s awful. The staff is very rude and all they do is lie to their customers .

Service department is not at all recommended, do NOT take your vehicle here to be worked on. After an incomplete repair to my vehicle, which I found out how much wasn't properly done about 6-7 weeks later. Also ended up finding out that they said absolutely NOTHING about the seal that had to have been leaking when they worked on my truck! The seal was on the transmission! Why in the world would you not mention this?! I would have had them replace the seal and avoided what I'm going through now. That being, due to not knowing about this issue, ended up damaging my transmission. Now I have to replace my transmission over a seal! A seal!?! I'm looking at a $6000 repair now! I trusted them because they are a Toyota dealership and I figured they should be Toyota experts (my truck is a 4runner) and would fix her correctly. Extremely disappointed with them, not only for the incomplete repair on what she went in for initially, but even more so that any mechanic would see a leaking transmission seal and not say anything about it, simply unacceptable. I truly wish I had risked taking my truck elsewhere. I also took her there because I had bought her from Toyota of York originally. I'm greatly disappointed in the entire experience I've had now and have zero trust or faith that they know what they are doing. I caution others to stay away thanks to this experience.

1) They lie about prices then jack them up once you arrive. 2) They are racist and followed me around including into the bathroom to watch me like a criminal, despite being a well dressed doctor. Racist Staff---Avoid At All Costs: I have had great experiences in my local Toyota dealership in MA, and assumed the same would be true in York, where I just started working as a physician. This was not the case. I had popped a tire and they gave me one quote on the phone then a much larger one once my car had been toed. I was willing to pay the higher rate, but shocked at the way I was treated. As I approached MY CAR, people ran out from the building to see what I was doing as if I was a criminal. Then I asked to use the bathroom and a WOMAN FOLLOWED ME IN and STARED AT ME while I washed my hands, waiting till I left to leave herself (without doing anything but check on me). This was the whole experience of people constantly watching me and following me as if I was a thief or terrorist despite being a well dressed doctor coming straight from work. From the website the woman appears to be Russelly Morales. THERE ARE MANY nearby GREAT Toyota dealers. Go there instead. ITS WORTH THE DRIVE.

Extremely grateful for to start the New year with an amazing experience and deal! Jaleel Hopkins was a great salesperson! He greeted us in a super friendly manner got us in asked what our needs where in regards to options we wanted in our new Tacoma. He understood the deal we wanted and we got it! Our document process with Chris Manso was fast, professional and on point! Thank you Guys from the Bermudez Family! Tacoma was purchased 12/23/23