Providence Autos

4.4 out of 5 4.4
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 5:00 PM

Providence Autos Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

7:30 AM - 2:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2016

At Providence Autos we are a service organization where our employees are committed to providing an uncompromising, unpa

...

ralleled service experience. Through our foundational values, we will provide the finest personal service, while exceeding expectations, in a warm and professional atmosphere. We would only expect you to buy from the dealer who gives you the best deal. Come see why we are the best dealer and the best deal around.

""We would expect you to buy from the dealer who gives you the best deal"."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
212 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 29, 2020

    Buying a car during a Global Pandemic is challenging both for the dealer and buyer. I had a very positive experience from beginning to end. Jason on the... internet team was very helpful and responsive to all my questions. I appreciated that because I had reached out to multiple dealerships and Jason customer service far surpassed my other experiences. He then connected me to Mike Root, who was equally as responsive, knowledgable, and detailed. Mike has been quick to answer any questions I had, and after purchasing my car he walked me through the technology to make sure I felt comfortable. Bonnie Tillotson helped with the financing/purchasing paperwork. She was very kind, knowledgable, professional and patient with all my questions. The team provided a great experience and I look forward to working with them again in the future. I have a Jeep dealership 10 minutes away who I had planned to give my business to, I drove a little over an hour to shop with Providence. I would do it again in a heartbeat. Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review! We a...re thrilled to hear Mike, Jason, and Bonnie went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new Jeep! We greatly appreciate your positive feedback, and we look forward to working with you for years to come!

  • 5.0 out of 5
    February 17, 2020

    Herb was great! He was so helpful showed me how to use everything in the car and helped throughout the whole process! Would highly recommend!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to know that Herb has been so helpful. Thank you so much for taking the time to share your feedback. Let us know if we can do anything ...else for you. We appreciate the recommendation and we welcome you again, Erika!

  • May 30, 2016

    We got everything and more, we were treated with respect and all our questions were answered. Our salesman was Ralph Feltman, he was a top notch salesman... and a good person. Best car buying experience we ever had. The Business Manager, Ryan Stoll, was also great to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 6, 2020

    We had a very good experience with Hank, our sales associate and Tom in finance. Both were friendly, very helpful and professional. Sales Manager needs... to choose words more carefully and hone his customer interaction skills. Quite frankly, I found the Sales Manager rude and his poor choice of words unprofessional. He almost cost the dealership a sale.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Thank you for the chance to assist you with your purchase. While we appreciate your positive rating, your feedback regarding your experience is ...a bit concerning. Please contact me when you have a moment; I would like to discuss your review.Best regards,Tom Van EckGeneral Sales ManagerTVaneck@lcmotors.net(717) 284-9900 Ext. 1850

  • 1.0 out of 5
    January 31, 2020

    Absolutely the worst car dealership you will ever work with. They sold me a truck that shuts off while driving. A problem that they can’t find or resolve... and they have no ambition to help with. I’m paying a lot of money a month for a vehicle that will kill me and I can get no help with. Hope this helps anyone thinking of shopping there

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gage, I am troubled to learn of your disappointment with any services that did not exceed your expectations. Please know I take your feedback seriou...sly and would like to speak with you to better understand your concerns. Please contact me when you have a moment. Thank you. Best, Tom Van Eck General Sales Manager TVaneck@lcmotors.net (717) 284-9900 Ext. 1850

  • 5.0 out of 5
    January 2, 2020

    I went to the dealership with a specific truck in mind and drove it home. Bruce Was a very nice, attentive sales person. He took care of any concerns I... had and made the whole experience easy. I left there a happy customer. Thank you Bruce!

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We will pass along your gratitude to Bruce, Don. Thank you for your business. It is greatly appreciated. Enjoy your new truck.

  • 5.0 out of 5
    December 6, 2019

    Very helpful friendly staff. Made the whole test drive purchasing experience stress/pressure free and enjoyable. The service department was great to work... with as well. Overall a top notch dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, George, for the positive feedback! We are delighted to know that you find our sales and service teams to be helpful and friendly. We value ...your business and we hope to see you again soon!

  • 5.0 out of 5
    November 22, 2019

    I was interested in buying a used truck. I found several trucks listed at Providence that appeared to be what i was looking for. My wife and i drove... 45 minutes to the dealership and we saw Herb Denton who i bought my very first truck from when he worked for a dealership in Jarrettsville Md. I also knew Herb from another Dealership in the Abingdon MD area. We connected and I told him why i was there, he then showed me to trucks one a Chevy and the one i eventually bought 2013 Dodge Ram. Both trucks were in excellent condition. We drove both and as I said i decided on the Dodge. This was a Thursday and I knew that I wouldn't be able to go back to the dealership for a week so Herb saved the vehicle on the back lot. When I arrived to pick up the truck all the paperwork was ready and the truck was ready. Herb made this deal easy with having everything ready. I would highly recommend the dealership and working with Herb Denton. It was a great experience. Thank you Herb and Providence.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thanks for the great review! We're so happy to hear Herb has gone above and beyond in assisting you with your vehicle needs. It was truly a ...pleasure working with you! We hope to see you in the future!

  • 5.0 out of 5
    November 6, 2019

    Absolutely a great experience working with Providence from the time I reached out to the internet sales team and when I arrived the salesman Herb Denton... had the truck waiting for me. This purchase couldn't have been any easier.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive rating, Kurt! We are happy to know that you had a positive experience with Herbert and Jason, and If there is anything else... we can do for you please let us know.

  • 5.0 out of 5
    September 27, 2019

    Hank was very friendly, helpful, and patient answering all my questions professionally. The entire process was quick and easy. This was my first time at... Providence Auto, but I look forward to working with them in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are so pleased to see that Hank's outstanding service left such a positive impression on you. We look forward to wo...rking with you again as well!

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