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2025 consumer dealer award
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2025 consumer dealer award 2016 consumer dealer award

Reviews

(392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Providence Chrysler Dodge Jeep from DealerRater.

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They were very accommodating with us.

They were very accommodating with us. They were friendly and cordial. The problem was fixed within 24hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Janet! We're delighted to hear that our team at Providence Autos was able to accommodate you and resolve the problem quickly. Thank you for sharing your experience!

Excellent customer service.

Excellent customer service. Staff friendly and professional. I have been getting my Durango serviced there for years and have always been pleased.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your continued trust in Providence Autos! We're delighted to hear that our team consistently provides excellent service for your Durango. We look forward to serving you again in the future!

Great experience.

Great experience. Friendly staff and very knowledgable. Strongly recommended and would work with again for a vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Providence Autos is happy to hear that you enjoyed your experience with our team. We look forward to assisting you with any future needs. Thank you for recommending us and feel free to reach out anytime!

Very helpful and professional and made me feel

Very helpful and professional and made me feel comfortable and treated me like family, and showed me everything that I needed to know about my new car

Rating breakdown (out of 5):
  • Customer service
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Marge, we're delighted to hear that you felt like family with us at Providence Autos! Thank you for sharing your experience and enjoy your new car!

Service was done in a timely manner, Krystal Phillips

Service was done in a timely manner, Krystal Phillips handled my visit and she is absolutely the best!!! Friendly, courteous, and knowledgeable, always a pleasure to deal with!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the kind words for our team at Providence Autos. It's great to know you were pleased with the service. Take care and drive safe!

They did a great job and Krystal Phillips took good care

They did a great job and Krystal Phillips took good care of us we had a good experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the great review, Kurt! We're happy to hear Krystal & the team took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future! - Providence Autos

Krystal at Providence Auto is amazing.

Krystal at Providence Auto is amazing. She will bend over backwards to find you a better price on repair work. Her handiwork on the computer save me $20 on a $100 repair! She must be the coupon queen.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Grott, we're delighted to hear that Krystal went above and beyond for you at Providence Autos! Thanks for sharing your experience with us.

They got me in right away without any wait.

They got me in right away without any wait. When I arrived for my appointment they took me immediately again no wait. I was told to be prepared for 90 minutes or so but it was complete within 50 minutes. The waiting are was clean, bright, well stocked and comfortable. The service team were professional yet friendly and kept me well informed. I will recommend them to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that our team at Providence Autos provided prompt and efficient service, exceeding your expectations. We appreciate the recommendation and look forward to serving you again in the future!

You can always count on getting great personal service at

You can always count on getting great personal service at Providence. Dwayne is super friendly and willing to chat about our car obsession- especially one with Hemi’s! Always look forward to dropping off and picking up my car. Can’t say enough nice things about their stellar customer service. Krystal is great, too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for acknowledging our team’s dedication and energy at Providence Autos. We’re pleased to hear you enjoyed our service as well as discussing cars with us. Reach out any time if you have more Hemi chat to share!

Raymond, Jeff and the rest of the staff were incredibly

Raymond, Jeff and the rest of the staff were incredibly empathetic and provided excellent service. I also want to acknowledge Tom, the General Manager, for their outstanding representation of the dealership. This is definitely the place to go when purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Pam, we're delighted to hear that Raymond, Jeff, and the team made your experience at Providence Autos exceptional. Thank you for choosing us for your vehicle purchase!