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Fairfield Auto Mall

(1,199 reviews)
Sales hours:
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Sales Service
Monday 8:00am–8:00pm 8:00am–6:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–5:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00am
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tyler was great to work with to get the vehicle i wanted.

Tyler was great to work with to get the vehicle i wanted. That and the whole Fairfield Ford team was a step above other dealerships in the area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jennifer was great at answering our questions.

Jennifer was great at answering our questions. Waited until we were able to get our finances figured out. Environment was clean and all the associates were friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I would have liked to have received a service manual and

I would have liked to have received a service manual and a door code for my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had an oil leak.

I had an oil leak. While this is unacceptable for a new vehicle; the service department found the problem quickly and thankfully it was an easy fix; the oil drain plug was apparently never torqued properly from the factory. While I’d have preferred to not have a problem; I’m pleased with how quickly the problem was resolved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service in the service dept!

Excellent service in the service dept! Received my appt. the same day requested and the service I received was top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Who’s Tyler kling?

Who’s Tyler kling? My salesman was Isiah new guy. Excellent service. Tried real hard scored a 100 with me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Andy (Chuck) Powell was wonderful and is always great to

Andy (Chuck) Powell was wonderful and is always great to deal with! Thank you so much! Tara

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Andy always works hard to answer my questions and provide

Andy always works hard to answer my questions and provide exceptional service. I also appreciate the ride to work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was thoroughly impressed with the exceptional service I

I was thoroughly impressed with the exceptional service I received. My concerns were attentively addressed exceeding my expectations, and leaving me deeply grateful. Thankyou !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great group of folks to help find problems.

Great group of folks to help find problems. Service is always good. Thanks to all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.