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Fairfield Auto Mall

(1,209 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–6:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–5:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00am
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We wes pleasantly surprised at how quickly our car was...

We wes pleasantly surprised at how quickly our car was serviced for the airbag replacement. And very happy with the service we received

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had a good experience and found a vehicle to meet our...

We had a good experience and found a vehicle to meet our needs. Also got a good deal for our trade in

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The dealership is attentive to customers and helps get...

The dealership is attentive to customers and helps get them out in the best vehicle at the best price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very kind and courteous! Dealership and customer waiting...

Very kind and courteous! Dealership and customer waiting area was very clean. The service manager addressed all of my concerns with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with , great experience . My salesman...

Very easy to work with , great experience . My salesman Chuck was excellent , I will recommend to friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always taken care of us, Service is good. The salesman...

Always taken care of us, Service is good. The salesman are the best in the business never pushy always very helpful to find the right vehicle for you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best car buying experience that I have ever...

The best car buying experience that I have ever had....what a pleasurable purchase with everyone involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall good staff to work with. Not good at responding...

Overall good staff to work with. Not good at responding to emails, etc. We purchased a new vehicle and accidentally left our garage door opener in our traded vehicle. We sent a couple of messages asking for someone to look for it and no one has responded. That was several weeks ago.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I’m Always treated with professionalism and a smile!...

I’m Always treated with professionalism and a smile! Service area is clean and well stocked with magazines, beverages and snacks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The staff is very polite, helpful, and professional. The...

The staff is very polite, helpful, and professional. The service techs do a very good work on our Tiguan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.