Mercedes-Benz of Lehigh Valley

My husband and I purchased two brand new vehicles yesterday from Mercedes Benz of Lehigh Valley. The customer service there was exceptional. Our salesman was Dave Cooke. Dave is Awesome! He was very professional, knowledgeable, personable and really made us feel at home. All of the staff there are very welcoming. It's like one big happy family. Elijah, the F & I Manager was awesome as well. He thoroughly went over all of the paperwork. He is very knoledgeable.There wasn't one question that we asked that he couldn't answer. After the purchase, we were greeted by two General Mangers who introduced themselves and congratulated us which I thought was very nice. I apologize for not remembering their names. Beth, the customer experience manager also introduced herself, congratulated us, explained her role and also told us that when we were ready to get our vehicles serviced, she would send someone to our home to pick our vehicles up, drop us off a loaner and bring our vehicles back when they are done. How awesome is that! And she knows we live a hour away. Talk about Customer Service! I also had the pleasure of speaking with James Lewis, he was also very welcoming. James let me know that if Dave wasn't available, he would be more than happy to assist me. Thank you James! All I can say is, it was very nice to go into an establishment and feel so welcomed. The customer service is top tier. Thanks again everyone! We want to especially thank Dave Cooke for his WONDERFUL CUSTOMER SERVICE! It was such a pleasure working with him.

I’d like to speak to corporate about my last few experiences I can be reached at 484-951-3271 Mr John Sechler

I’ve been going to this dealership for a number of years. Recently, I had a great experience working with Dave. He was very helpful and informative, and always pleasant.

We dealt with James for our car buying process. He was excellent from start to finish!

Ellis was very informative, helpful and considerate during the whole experience. He also engages in good conversation...you'll know he's listening from beginning to end. I have no complaints! I never have negative experiences with Mercedes. I'm all in for life!

Great customer service from Ellis! Very thorough, and personable. He is the best service representative I have ever dealt with at your dealership!

Vehicle was serviced with last minute appointment prior to a trip. Completed on time despite the addition of other requested services.

The process was really smooth, I was an out-of-State buyer and they had everything ready when I got there. Pre-sale communications were excellent.

Great attention and very detailed service. The MB Rep. was very helpful and extremely nice just like all staff members.

Great group of people, always accommodate our needs. Prompt service department, on top of their game