Jaguar Land Rover Allentown

This dealership is located about two blocks from my office. I am an avid car enthusiast, so I buy/lease many cars and trade in my cars for new ones often. Bennett dealerships are truly the worst I have ever encountered, which is a shame as they are local to me. My most recent experience was terrible. I had a completed buyer's order after getting a price quote to purchase a truck. They sent me a credit application which I completed. They pulled my credit (hard inquiry on my credit bureaus). The latest manager, Dave Dargenio, called me back later in the day and said that they changed their mind and would only sell the car if I trade them my car (with them giving me approximately $30,000 less than it is worth). I told them that I would prefer to keep my trade and not trade it. Without my trade, they were not selling me their car (which is not what was agreed to in writing). This news was told to me after running my credit and sending me a final buyer's order (including about $3,000 of nonsense "Bennett Shield" and "Glass Protect" markups). Simply put, these people are the most unethical you will encounter. They are not people of their word. Their sales staff and management team turn over very regularly, so I sometimes stop in to give them another try. But it is always the same runaround. I have many friends/colleagues in the Allentown area that are also car aficionados and their experiences with Bennett appear to have been not much different than those of my own.

My Land Rover Discovery had nothing but trouble from the day I purchased it. Service ignored and/or dismissed my concerns until it stalled on a major highway. Six service visits (the last of which lasted over a month at a different dealership) later, the issue was discovered. Service team was really unresponsive, kept charging me for work that didn't fix the problem, and wouldn't offer a loaner car.

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.

Horrific treatment. General manager hasn't returned a call or email in nearly a week. Clearly he just doesn't care ( his voicemail has been full for a week) STAY AWAY from this place...

I just received my 2020 Jaguar I-Pace. I bought the car without seeing it first and was not disappointed. The car looks new and was detailed. The salesman (Victor) was a great guy to work with. He did everything I asked for and I texted him a lot. He always returned my texts and calls. He made the transaction wonderful. I would not hesitate to recommend this dealership and ask for Victor. He will take very good care of you.

I have been purchasing and leasing cars for 25 years and this was my first negative experience. I have to say the sales experience was impeccable, they even delivered the vehicle to my home! However, after it was evident that there was an issue with my used vehicle upon delivery, it became a finger-pointing exercise and this dealership did not want to take accountability. Needless to say, I am disappointed in the overall experience and would discourage purchasing a vehicle from this dealership. I would further note that there seems to be some level of turnover at this dealership as none of the names given as option to review are people that I worked with.

I agree to purchase the vehicle. The day I went no one greeted us the car has not been detailed, no one understood why certain features that were listed with the car where not with the car. The list went on and on. Kyle the manager was clueless and not helpful at all.

It was such a pleasure to work with all of the salesman, financial associates and every employee across the board..our experience with Jag was remarkable abs we would recommend to anyone..jenn and drew!!! We are in love with our new cars!!

Asa and Greg were great to work with and got me into the Range Rover I have always wanted. Financing was a breeze as well!