Land Rover Allentown

I wrote a review a week ago as to my experience. I want to right a follow up to be fair. The previous review was exactly what happened and i would not take that down. However i want to let you know that i finally was able to speak with the General Manager. He looked into the events and immediately got back to me. He apologized and stated how it would be handled from that moment on. He did exactly what he stated he was going to do. His timelines were followed through and ultimately they replaced the torque converter and the car is running smooth at this time. I always tell my customers don't judge me on a mistake, rather judge me and my staff on how we handle the mistake. I will do the same and will state they handled it respectfully.

If there were a negative star option i would hit it numerous times!! To say that the treatment i received from this service department was disappointing would be an understatement. Here is the very shortened version of this god aweful experience. I dropped car off on May 21st for a scheduled service. Either a miss or a transmission issue. By days end on the 21st I have not heard a peep from anyone. On the 22nd i spoke with Desiree, she stated that your vehicle needs a "NEW TRANSMISSION". I ask how long this would take and she stated approval will be a few hours to several days. She is waiting for Land Rover to approve it. Another 2 days and ZERO communication Tuesday the 27th Desiree, we are going to get it on the lift today to do our evaluation. EVALUATION, i thought i needed a transmission? To find out ZERO had been even looked at. Wednesday 28th ZERO RESPONSE at 4:20 i phone them, no response. I called Land Rover directly for help, she confirmed there was no ticket for the service. She stated she will contact the dealership. As she was speaking with them, i get a text message from Desiree: Great news Land Rover got back to us. They have asked us to drain the trans fluid and refill it and see if there is an issue. Amazingly the response from Land Rover was from the 22nd. No one looked at the responses. It's now 7 days and they are changing trans fluid. I could have had that done at any shop across the country in 20 minutes. It took them 7 days to get to changing fluid. The promised me it would be in first thing on Thursday. Desiree and the Service Manager Promised an update to me by days end and AGAIN no phone call back. I texted, called and no response. Thursday the 29th I receive a call from the Service Manager. They will be completing the change of fluid today and i will get back to you. I stated i will pick the car up and take it to another dealership. Desiree and the Service Manager Promised it was being worked on and stated they would update me by days end and AGAIN no phone call back. I texted, called and no response Friday 30th - Again i text and call, even called the General Manager and as of 10:00 am no return phone call. Just got a text message from Desiree " Shortly the technician will be working on it and will have information later this morning" SO THEY DIDN"T EVEN WORK ON IT YESTERDAY LIKE EVERYONE TOLD ME? Desiree - The job on his lift took longer then expected and it delayed a handful of jobs. I am only one person. So 8 days and the vehicle still hasn't been touched. They have NO COURTESY VEHICLES, well at least for me, they have them booked for other people who needed them. Yes that's what Desiree stated to me. Wonder when the car on the lift came in, i guess that one was scheduled for others who needed service.

I would not buy a car from this dealership period. The way they treated me for one year is simply unacceptable. I brought my jag in for check engine light and diagnostic check. Long story short, they said they fixed it for $4200 and I drove it home check engine light comes on along with restricted performance. Bring it right back so we can fix it.They already admitted wrong doing when they rembersed my credit card payment back. It's been over a year and they still haven't fixed their srew up and the car still sits there.I am 68 years old and still work hard for my money, I work 66 hours a week and have little time for their games. If any body noes a good lawyer I would love to sue them for what they are putting me through. I always call but now they never return them. I FIND IT HARD NOT TO HATE PEOPLE, BUT I HATE THESE PEOPLE.

They worked on my car, screwed the job up,told me to bring it back right away so they can fix it. They still have it and it's been nine monthes, worst experience in my life and I am 68 years old

Josh was great to work with. We love our Defender and the process was so easy.

They are very efficient, I recommend them. In sales and customer service they have everything you need.

Great service each and every time. Employees are top notch. They never disappoint with the top of the line customer service.

Great experience. Just got my car inspection done. The ladies are awesome....very nice. Decieree explained everything. Highly recommend.

Excellent experience in the Service Department today, which began with the first phone call. I truly felt that my business mattered to them and could not be happier with the service I received and the quick turnaround time!

Great customer service very helpful people . They know their work and they take care of their customers professionally.