Ciocca Ford of Quakertown

I used the Ford app to schedule an appointment for inspection and emissions. Got a phone call from a live person confirming the appointment and also received an email confirmation from the dealership. When I got to the service center I was told that my appointment wasn’t in their system and they couldn’t do the work that day. Despite me showing the service tech the confirmation email, the best they would do was reschedule me for another day. For a business that claims customer experience as their “top priority” my experience didn’t reflect any priority.

Everyone was Very helpful the sale went smoothly and quickly I would highly recommend the dealership

Dane and team were great to work with. They were thorough but made the leasing process as quick and easy as possible.

Very helpful, highly recommend. Dane has helped us with a couple of purchases now and makes the whole process easy and stress free. Will be coming back when the need arises.

I bought a used car less than 10,000 miles the engine went bad I called and they said there was nothing they could do about it because I didn't purchase there extended warranty that cost as much as the car payment my advice don't buy any used cars from them and if you do you're going to have to pay the hundred and some dollars a month warranty I wounded for 8 months

The staff is helpful and knowledgeable. They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team!

They found the car that I wanted and need with little hassle and found the best deal for me. The process was easy and friendly. No pressure!

Great truck inventory and as soon as you walk in, you feel comfortable. Everything was enjoyable and staff took the time to get the right deal done. I even got to eat lunch from their break room. I also appreciated the special care they provided for first responders. Overall, an excellent experience, even if it took all day.

Buying/leasing a car is one of my least favorite chores. Logan and Preston made it a breeze! Logan was very upfront and knowledgeable. We were able to close the deal in less than two hours! My last experience was not at all that pleasant. The only down side would be my considerably higher monthly lease payment. I wish it could be less.

Recently we had what started out to be a very bad experience when we called Ciocca to inquire about purchasing a new F-150. We spoke with Kayla Lopez, who clearly had no knowledge of anything with regards to the vehicles. She said she would call us back with the available vehicles. When she called us back she didn't have information on any vehicles for us but instead insisted we make an appointment to come in to the Quakertown sales center, (which was odd since we called the Souderton number), regardless we made the appointment. In the meantime, we found the vehicle we wanted. It was located out of state so I called and spoke with Kayla explaining that we found the vehicle we wanted and asked why we should purchase it from them, what advantage would there be for us. I also asked several questions about what the process would be to bring the vehicle in, timeframe, deposit requirements and refund policy should there be an issue with the vehicle when it arrives. Kayla refused to answer any questions. She said they would answer our questions at our appointment. I explained that there wouldn't be a need for an appointment if they are unable to answer these basic questions, it would be easier to just purchase it from the dealer it's currently located. She continued to argue with me at outright told me that we aren't serious buyers if we won't come in, and I again explained that we have no issues coming in and have a scheduled appointment but we don't want to waste our time either. She reluctantly agreed after further arguing with me that she would get the answers to my questions and either call or text me back. Some time later, instead of calling me back in what can only be called a misogynistic move spurred by Kayla Lopez, a manager by the name of Jonah interrupted my husband on a jobsite who was currently standing on a roof asking him if he would like them to bring the vehicle in for him. Of course my husband then texted me that they called him so I could again call them back. How completely insulting, that they would ignore me and then call my husband like I needed permission to ask the questions I was asking. Still they provided no answers to the questions we had. The same afternoon, I made an effort to stop at the sales office to "show we are serious buyers" . However upon arrival I was unable to reach the sales office, and in fact was also trapped in the parking lot for a time while equipment blocked the entrances and other areas were paved. You would think they would do the paving when they aren't open, but alas not the case. While trapped in the parking lot I called the sales office and spoke with Kris Gerald and explained to him my frustration about the customer service (or lack thereof) that I received. He patiently listened and answered any and all questions I had. He invited me to contact him again if any further questions arose. We did go to the appointment that we had previously scheduled all in thanks to Kris Gerald. If it wasn't for Kris' patience and knowledge Ciocca would have most definitely lost this sale all because of the very rude and misogynistic treatment from Kayla Lopez. We did purchase the vehicle and all the credit in our eyes goes to Kris Gerald, 100% guarantee that this sale would not have occurred if not for him. 5 stars for Kristopher Gerald, 0 stars for Kayla Lopez, she should be fired! Completely unacceptable way to treat a customer. If you call in and Kayla answers, I would advise you to refuse to speak to her and ask for someone else.