Ciocca Ford of Quakertown

My 2015 explorer went in for a recall which was replacing parts in the rear suspension. They aligned the rear wheels but not the front, then recommended... paying for front alignment. While it was there, I asked if they can diagnose an intermittent key FOB issue. They did that and I got a 5 million point inspection. I was told about rear brakes and rotors, alignment, transmission fluid, etc. I only wanted to know about the key FOB/body Module issue. They read the codes and say it had a bunch of low voltage codes and the battery failed a load test. That part was very helpful. Although I feel like that probably only took about 10 minutes and I paid $140. I will replace the car battery in the next couple days and hope for the best. the receipt says the 5 million point inspection was free so I guess it's just good advise in effort to get more business. I just felt $140 was a little high for what I asked for. I informed the person that I will take the car home and do the work myself. He said the car has 60,000 and it's time to spend some money on maintenance. I was quite annoyed as I always perform scheduled maintenance on my cars. I just do it myself. I guess he just didn't realize...

Had an appt. For 8:30 for oil change And routine check. car was taken in right away. People behind the desk are very friendly. Nice waiting room. Overall... good experience

My car had seen better days but I was hoping to nurse it along. The power steering fluid leaked. The engine coolant leaked. Needed a brake job. I was planning... on a trip to Illinois for a class reunion and I was going to rent a car. My wife had bought a 2013 Ford Fiesta from Ciocca Ford in Quakertown, PA a few months earlier. On a whim she called Anthony (AJ) Adams at Ciocca Ford to see if there was something he could do. Now I have poor credit and couldn't afford a large car payment or a big down payment. Long story short, AJ had me in our second 2013 Ford Fiesta within 3 hours of making the phone call. Money for my clunker, small down payment (that was actually split into 2 payments), low monthly payments ($230 a month), and a super clean low mileage car...what a deal!! I would highly recommend using Ciocca Ford. I have had decent car buying experiences in the past but this was the easiest, most satisfying experience that I've ever had. And they follow-up on the purchase to make sure that your car is serviced properly and that you got what you wanted.

Disappointed in the Ford product. Don't think I'll be getting another. 2018 f150 has oil consumption issues and Ford is not standing behind their products.... They say it's ok for a new vehicle to use oil.

I had a budget to stick to for a used car. Emily found one quickly and communication with her was pleasant. Not pushy which I appreciated. She arranged... a time to meet with a salesman and answered my questions about financing. Paul was friendly. Typical salesman hard to see a real personality because he is trying to make a sale. What I didn't like was the delivery day the car was not cleaned. Dirty outside, not vacuumed and there was a big blotch if blood on the headliner. Under mats we're leaves and dirt. Dirty tissues under seats along with a tiny baggie of who knows what. Dashboards were marked up with gunk. The windows were so hazy old stickers not removed and Paul said he cleaned it up himself but I don't believe that . It could have went to the shop to be detailed. I felt since it was a used car and older he didn't give a crap about cleaning it or having it cleaned. Also any other time I purchased a vehicle it had gas in it not a gas light on. The finance team ROCKED!!!! As well as management. They went above and beyond to work with me to get me a loan. The day after my first look at the car Andy called and was able to take addition money off the price and lower the down payment. Thomas was also great!! Kind friendly answered all my questions and then some. Very professional and knowledgeable. It's nice to have a finance person that isn't stuffy and rude. I think Daniel was the other person I met the first visit. He was also friendly and concerned about meeting my financial needs. This decision was not easy even tho it was for a used vehicle but I believe my prayers were answered especially financially with getting the price below my budget. Paul could have had the vehicle cleaned it was in the same exact spot where it was parked Friday night after the test drive so I know it wasn't taken to be detailed. The biggest turn off was being lied to and how dirty the car was. I would still recommend your dealership but unfortunately I would tell them to find a different salesperson. Everyone else was great and a pleasure to deal with.