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This is the second vehicle we have purchased from Ciocca this year, and we worked with Matt Dymit for both. Matt was extremely helpful, knowledgeable... and easy to work with. He listened to what our needs were and spent time going over the entire vehicle in detail prior to and after test drive and answered all my questions. He was available via phone and text message making the process so easy. My previous experience at other car dealerships always included a pushy salesmen and Matt is the complete opposite - we felt comfortable making the decision that was best for our family. Matt and his team were flexible that we needed to bring our 6 and 2 year old with us to complete paperwork. He worked with Finance to have as much of the information input and ready for us when we got there, the car was detailed and ready to go and we were in and out in 30 - 40 minutes which was amazing.
Thank you for the great review, ExpeditionMomma! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!
CUSTOMERS BEWARE!!!!! I brought my 2015 Ford Transit Van in for service in late March of this year for the service of two factory recall notices I received.... They contacted me upon completion of the recall work and informed me that my van would need new brake pads and rotors, a replacement of a radiator hose, and a few other items. After about a week, they contacted me to let me know the work was completed and the cost of the service was around $2,200.00 I paid for the service with my credit card on the phone and had my van delivered to my home. I did not drive my van for about 2 weeks. After sitting in my driveway for two weeks, I decided it was best to drive my van to recharge the battery. After driving about five miles, I noticed the van feeling very sluggish and the "Check Engine" light was on. I returned to Ciocca Ford service and informed them of the situation. After having my van for several days, I received a phone call from a gentleman in service who informed me that my van was going to need to have the engine replaced and the cost for this would be just under $10,000.00. This did not even include a new engine! This was using a used junk yard engine. I questioned him as to what was the problem and why they had not discovered this when it was in for service just a few weeks earlier. He informed me that they did not have a crystal ball and could not foresee this problem. I informed him that I would not proceed with the repair and that I would like for them deliver my van to my home. He refused to deliver the van and informed me that i would need to pay a diagnostic fee of $169.00. I disputed the fee and asked to speak with the service manager. He assured me that he already knew what the manager would say and that I would need to pay the fee, I guess he found his crystal ball! After speaking with the manager, the fee was waived and I picked up my van. I then took my van to a service station recommended to me by a friend. I explained to them the situation and presented them with the diagnostic report given to me by Ciocca Ford. I informed them that I was not in a hurry to get my van back and they could take their time inasmuch as they were very busy. A week later, the owner of the service station called me to let me know that my van was repaired and ready for pick up. The problem was that the oil was dirty and thick, thus causing the sluggishness and the activation of the engine light. They drained the old oil, flushed the engine with a cleaning solution and replaced it with new oil. TOTAL COST: $234.00!!!! My van has been running great and no need for a new engine. It only makes me wonder what I paid Ciocca Ford $2,200.00 for. I have never felt more cheated in my life! I telephoned the service manager at Ciocca Ford after my van was properly repaired and expressed my dissatisfaction with their service. He promised to investigate the matter and review my previous service to make sure that I was not over charged. It has been more than a month and I have still not heard from him. I did not need a crystal ball to see this coming! UsefulFunnyCool
Gerald, we again apologize for your experience with us. When you reached out to us, we could not hear the number to call you back. Please reach out to... service manager Jack Dungan at (272) 200-9882. He looks forward to helping correct this issue.
My car had seen better days but I was hoping to nurse it along. The power steering fluid leaked. The engine coolant leaked. Needed a brake job. I was planning... on a trip to Illinois for a class reunion and I was going to rent a car. My wife had bought a 2013 Ford Fiesta from Ciocca Ford in Quakertown, PA a few months earlier. On a whim she called Anthony (AJ) Adams at Ciocca Ford to see if there was something he could do. Now I have poor credit and couldn't afford a large car payment or a big down payment. Long story short, AJ had me in our second 2013 Ford Fiesta within 3 hours of making the phone call. Money for my clunker, small down payment (that was actually split into 2 payments), low monthly payments ($230 a month), and a super clean low mileage car...what a deal!! I would highly recommend using Ciocca Ford. I have had decent car buying experiences in the past but this was the easiest, most satisfying experience that I've ever had. And they follow-up on the purchase to make sure that your car is serviced properly and that you got what you wanted.
They were okay not all vehicles were repaired however, they did have Carfax reports to show for all the vehicles. Not very willing to negotiate on prices... but they did have decent prices.
We're sorry you weren't completely satisfied with your visit. Please feel free to contact us at (215) 536-8600 and speak to general manager Eric Dedig... if there is anything else he can help you with. We appreciate your feedback.
from sales with Andy to a slight problem with the vehicle in which the service department handled immediately service department Stephanie and Jack I would... definitely deal with this dealership and service department again 5 star operation....
Thanks for the great review, Scott! We're glad to hear our sales and service teams could deliver great experience for you. Let us know if there is any...thing else we can help with!
We brought our 2016 Ford Escape in for service. The quoted us at $1800 for all the work we needed done before our extended warranty kicked in. After the... warranty kicked in we only paid $50! Hugh helped us and was so friendly and amazing, thank you again for the great service!
We're glad to hear our team could get everything taken care of! Thanks for writing us a review, Jenny! If there is anything else we can do to help, ju...st let us know!
AJ sales person and Everyone is beyond friendly and provides outstanding customer service! Even the Finance Manager Daniel Pichardo was awesome. Thanks... everyone there alot.
Thanks for the great review, Verander! Let us know if we can help with anything else!
Service was fine. They should consider cleaning the windows, dash, and vacuuming car. Washing the car would be a nice feature for all service performed
Kevin Green was a greet help. He delivered what he promised. He helped me find the tires that I wanted, and they look great at a great price! I also... love the free shuttle service!
Been going there for years. Would not go anywhere else. They are informative and trustworthy. I had to get an aftermarket cover put on the back of my truck... bed and they took good care of me.