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Ciocca Ford of Quakertown

(1,581 reviews)
Visit Ciocca Ford of Quakertown
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award

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New (888) 686-3299 (888) 686-3299
Used (833) 241-5501 (833) 241-5501
Service (833) 307-5234 (833) 307-5234

Inventory

See all 122 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2025.
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
Experience the difference.

Service center

Phone number (833) 307-5234

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,581 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ciocca Ford of Quakertown from DealerRater.

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I used the Ford app to schedule an appointment for

I used the Ford app to schedule an appointment for inspection and emissions. Got a phone call from a live person confirming the appointment and also received an email confirmation from the dealership. When I got to the service center I was told that my appointment wasn’t in their system and they couldn’t do the work that day. Despite me showing the service tech the confirmation email, the best they would do was reschedule me for another day. For a business that claims customer experience as their “top priority” my experience didn’t reflect any priority.

I used the Ford app to schedule an appointment for

I used the Ford app to schedule an appointment for inspection and emissions. Got a phone call from a live person confirming the appointment and also received an email confirmation from the dealership. When I got to the service center I was told that my appointment wasn’t in their system and they couldn’t do the work that day. Despite me showing the service tech the confirmation email, the best they would do was reschedule me for another day. For a business that claims customer experience as their “top priority” my experience didn’t reflect any priority.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jim, Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced. It's disappointing to hear that there was a mix-up with your appointment, especially after receiving confirmation. We understand how frustrating it must have been to have your time wasted and not be able to get the service you were expecting. Customer experience is a top priority for us, and clearly, we missed the mark in this case. We will review our processes to ensure this doesn’t happen again. We truly appreciate your feedback and would love the opportunity to make this right. Please don’t hesitate to reach out if you’d like further assistance or if there’s anything else we can do for you. Again, we apologize for the inconvenience, and we appreciate your understanding.

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Everyone was Very helpful the sale went smoothly and

Everyone was Very helpful the sale went smoothly and quickly I would highly recommend the dealership

Everyone was Very helpful the sale went smoothly and

Everyone was Very helpful the sale went smoothly and quickly I would highly recommend the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great review! We're so glad to hear that your experience was smooth and efficient. We truly appreciate your recommendation and are happy that our team could assist you. We look forward to working with you again in the future!

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Dane and team were great to work with.

Dane and team were great to work with. They were thorough but made the leasing process as quick and easy as possible.

Dane and team were great to work with.

Dane and team were great to work with. They were thorough but made the leasing process as quick and easy as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bill. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

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Very helpful, highly recommend.

Very helpful, highly recommend. Dane has helped us with a couple of purchases now and makes the whole process easy and stress free. Will be coming back when the need arises.

Very helpful, highly recommend.

Very helpful, highly recommend. Dane has helped us with a couple of purchases now and makes the whole process easy and stress free. Will be coming back when the need arises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

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I bought a used car less than 10,000 miles the engine

I bought a used car less than 10,000 miles the engine went bad I called and they said there was nothing they could do about it because I didn't purchase there extended warranty that cost as much as the car payment my advice don't buy any used cars from them and if you do you're going to have to pay the hundred and some dollars a month warranty I wounded for 8 months

I bought a used car less than 10,000 miles the engine

I bought a used car less than 10,000 miles the engine went bad I called and they said there was nothing they could do about it because I didn't purchase there extended warranty that cost as much as the car payment my advice don't buy any used cars from them and if you do you're going to have to pay the hundred and some dollars a month warranty I wounded for 8 months

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. We're truly sorry to hear about the issue you've experienced with your vehicle. We understand your frustration, and we strive to provide clear information about warranties and vehicle conditions during the sales process. While our vehicles come with standard warranties, we do offer extended options to provide additional coverage. We would love the opportunity to discuss your concerns further and see if there’s anything we can do to assist you. Please feel free to reach out to our customer service team directly, and we’ll work to find a solution.

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The staff is helpful and knowledgeable.

The staff is helpful and knowledgeable. They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team!

The staff is helpful and knowledgeable.

The staff is helpful and knowledgeable. They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're so glad to hear that our team was helpful, knowledgeable, and able to find the perfect vehicle for you. It’s great to know everything went smoothly, and we truly appreciate your kind words. We look forward to assisting you again in the future!

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They found the car that I wanted and need with little

They found the car that I wanted and need with little hassle and found the best deal for me. The process was easy and friendly. No pressure!

They found the car that I wanted and need with little

They found the car that I wanted and need with little hassle and found the best deal for me. The process was easy and friendly. No pressure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that we were able to find the perfect car for you with ease and provide a stress-free experience. It's always our goal to make the car-buying process as smooth and enjoyable as possible. If you need anything else in the future, don't hesitate to reach out. Enjoy your new car!

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Great truck inventory and as soon as you walk in, you

Great truck inventory and as soon as you walk in, you feel comfortable. Everything was enjoyable and staff took the time to get the right deal done. I even got to eat lunch from their break room. I also appreciated the special care they provided for first responders. Overall, an excellent experience, even if it took all day.

Great truck inventory and as soon as you walk in, you

Great truck inventory and as soon as you walk in, you feel comfortable. Everything was enjoyable and staff took the time to get the right deal done. I even got to eat lunch from their break room. I also appreciated the special care they provided for first responders. Overall, an excellent experience, even if it took all day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're so glad to hear you had an enjoyable experience from start to finish. It's great to know you felt comfortable and that our team took the time to get you the right deal. We're also happy you were able to enjoy some lunch and appreciated the special care we provide for first responders. We truly value your feedback and look forward to assisting you again in the future!

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Buying/leasing a car is one of my least favorite chores.

Buying/leasing a car is one of my least favorite chores. Logan and Preston made it a breeze! Logan was very upfront and knowledgeable. We were able to close the deal in less than two hours! My last experience was not at all that pleasant. The only down side would be my considerably higher monthly lease payment. I wish it could be less.

Buying/leasing a car is one of my least favorite chores.

Buying/leasing a car is one of my least favorite chores. Logan and Preston made it a breeze! Logan was very upfront and knowledgeable. We were able to close the deal in less than two hours! My last experience was not at all that pleasant. The only down side would be my considerably higher monthly lease payment. I wish it could be less.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad to hear that Logan and Preston made your car-buying process easy and enjoyable. It's great to know that their upfront and knowledgeable approach helped make the process quick and stress-free.

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Recently we had what started out to be a very bad

Recently we had what started out to be a very bad experience when we called Ciocca to inquire about purchasing a new F-150. We spoke with Kayla Lopez, who clearly had no knowledge of anything with regards to the vehicles. She said she would call us back with the available vehicles. When she called us back she didn't have information on any vehicles for us but instead insisted we make an appointment to come in to the Quakertown sales center, (which was odd since we called the Souderton number), regardless we made the appointment. In the meantime, we found the vehicle we wanted. It was located out of state so I called and spoke with Kayla explaining that we found the vehicle we wanted and asked why we should purchase it from them, what advantage would there be for us. I also asked several questions about what the process would be to bring the vehicle in, timeframe, deposit requirements and refund policy should there be an issue with the vehicle when it arrives. Kayla refused to answer any questions. She said they would answer our questions at our appointment. I explained that there wouldn't be a need for an appointment if they are unable to answer these basic questions, it would be easier to just purchase it from the dealer it's currently located. She continued to argue with me at outright told me that we aren't serious buyers if we won't come in, and I again explained that we have no issues coming in and have a scheduled appointment but we don't want to waste our time either. She reluctantly agreed after further arguing with me that she would get the answers to my questions and either call or text me back. Some time later, instead of calling me back in what can only be called a misogynistic move spurred by Kayla Lopez, a manager by the name of Jonah interrupted my husband on a jobsite who was currently standing on a roof asking him if he would like them to bring the vehicle in for him. Of course my husband then texted me that they called him so I could again call them back. How completely insulting, that they would ignore me and then call my husband like I needed permission to ask the questions I was asking. Still they provided no answers to the questions we had. The same afternoon, I made an effort to stop at the sales office to "show we are serious buyers" . However upon arrival I was unable to reach the sales office, and in fact was also trapped in the parking lot for a time while equipment blocked the entrances and other areas were paved. You would think they would do the paving when they aren't open, but alas not the case. While trapped in the parking lot I called the sales office and spoke with Kris Gerald and explained to him my frustration about the customer service (or lack thereof) that I received. He patiently listened and answered any and all questions I had. He invited me to contact him again if any further questions arose. We did go to the appointment that we had previously scheduled all in thanks to Kris Gerald. If it wasn't for Kris' patience and knowledge Ciocca would have most definitely lost this sale all because of the very rude and misogynistic treatment from Kayla Lopez. We did purchase the vehicle and all the credit in our eyes goes to Kris Gerald, 100% guarantee that this sale would not have occurred if not for him. 5 stars for Kristopher Gerald, 0 stars for Kayla Lopez, she should be fired! Completely unacceptable way to treat a customer. If you call in and Kayla answers, I would advise you to refuse to speak to her and ask for someone else.

Recently we had what started out to be a very bad

Recently we had what started out to be a very bad experience when we called Ciocca to inquire about purchasing a new F-150. We spoke with Kayla Lopez, who clearly had no knowledge of anything with regards to the vehicles. She said she would call us back with the available vehicles. When she called us back she didn't have information on any vehicles for us but instead insisted we make an appointment to come in to the Quakertown sales center, (which was odd since we called the Souderton number), regardless we made the appointment. In the meantime, we found the vehicle we wanted. It was located out of state so I called and spoke with Kayla explaining that we found the vehicle we wanted and asked why we should purchase it from them, what advantage would there be for us. I also asked several questions about what the process would be to bring the vehicle in, timeframe, deposit requirements and refund policy should there be an issue with the vehicle when it arrives. Kayla refused to answer any questions. She said they would answer our questions at our appointment. I explained that there wouldn't be a need for an appointment if they are unable to answer these basic questions, it would be easier to just purchase it from the dealer it's currently located. She continued to argue with me at outright told me that we aren't serious buyers if we won't come in, and I again explained that we have no issues coming in and have a scheduled appointment but we don't want to waste our time either. She reluctantly agreed after further arguing with me that she would get the answers to my questions and either call or text me back. Some time later, instead of calling me back in what can only be called a misogynistic move spurred by Kayla Lopez, a manager by the name of Jonah interrupted my husband on a jobsite who was currently standing on a roof asking him if he would like them to bring the vehicle in for him. Of course my husband then texted me that they called him so I could again call them back. How completely insulting, that they would ignore me and then call my husband like I needed permission to ask the questions I was asking. Still they provided no answers to the questions we had. The same afternoon, I made an effort to stop at the sales office to "show we are serious buyers" . However upon arrival I was unable to reach the sales office, and in fact was also trapped in the parking lot for a time while equipment blocked the entrances and other areas were paved. You would think they would do the paving when they aren't open, but alas not the case. While trapped in the parking lot I called the sales office and spoke with Kris Gerald and explained to him my frustration about the customer service (or lack thereof) that I received. He patiently listened and answered any and all questions I had. He invited me to contact him again if any further questions arose. We did go to the appointment that we had previously scheduled all in thanks to Kris Gerald. If it wasn't for Kris' patience and knowledge Ciocca would have most definitely lost this sale all because of the very rude and misogynistic treatment from Kayla Lopez. We did purchase the vehicle and all the credit in our eyes goes to Kris Gerald, 100% guarantee that this sale would not have occurred if not for him. 5 stars for Kristopher Gerald, 0 stars for Kayla Lopez, she should be fired! Completely unacceptable way to treat a customer. If you call in and Kayla answers, I would advise you to refuse to speak to her and ask for someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback, and we truly apologize for the frustrating experience you had initially. We are glad to hear that Kris was able to step in and provide the excellent service that ultimately helped you with your purchase. We take your concerns seriously and will ensure your feedback about Kayla's customer service is addressed with the team, as we strive to always offer respectful and knowledgeable assistance. We appreciate your patience and are grateful for your business, and we hope that your future experiences with us will be much smoother.

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