Staff Member in service department was smug and disinterested. Car has not been repaired properly for the same issues in over four years and now they... are charging $125 diagnosis fee and no loaner and they can’t even look at the car til next week! it’s a lemon. I have tried to be nice. I’m done- this place stinks. They don’t really care about the individual customer. It’s their bottom line. I’m so disappointed. The
Went to this dealer for the first time to take my 2012 Focus to address transmission failure. Previous dealers had not met my expectations for customer... service (Listening, following up, proactive safety concerns). Each person I dealt with at this dealership was courteous, responsive, concerned and followed up. This without any prior relationship with anyone at the dealer. They are busy and can't always achieve Instant results, but any time invested by the customer is worth it in the quality of service. So happy to know that there is a dealer out there who values quality as well as customer satisfaction.
Purchased a certified used Ford Escape XLT that I discovered on the Hopkins Ford web site. You can set up a test drive from the site, and the sales team... called me within minutes. Any and all questions were answered without problems. John O. handled everything smoothly. Highly recommended if you're seeking a Ford or Mercury.
I get my Ford 2006 Explorer Serviced here and just tripped 245,000 miles without any major problems!!! Every time I come in for their Works Service and... need anything other than the oil change, Chris Kolody treats me like I'm some sort of Ford celebrity. He is truly a trusted advisor when it comes to anything on my car and goes out of his way with me and I am sure others to take care of them. First ballot Hall Of Fame inductee if you ever have one.
Sales was good. Not pushy and communicated well. A little deceiving as my final pymnt wasn't what was stated in our correspondence. It's been 3 weeks and... I'm still waiting on my check for my trade in. Recommend selling trade in to a used car lot if in good condition.
Thank you so much for your feedback, Chris! Please let us know if you have any additional questions and we will be more than happy to assist you!
Always prompt and courteous seervice-I feel at ease because I have trust that the job (little or big) will be done right the first time and if I have a... problem they are always there.
Hi, Louis, we are happy you had a pleasant experience at our dealership. The staff at John Kennedy Ford - Jenkintown always strives to provide persona...ble and excellent customer service. We greatly appreciate your business and thank you again for the review!
My experience was phenomenal. Everyone was pleasant and it was not a long, arduous process! I appreciate everyone's professionalism.
Excelent Service. Beautiful Facility. Wait time was excessive.
We are happy you enjoyed working with our staff, Faulkner. It's good to hear our team is living up to the promise of providing fantastic service to ou...r customers.
I came to John Kennedy 2 times prior to my actual problem was serviced to my car. I kept returning because the previous week my car was serviced for a... recall then the car started acting up; shuttering and not accelerating passed 20-30mph occasionally along with the check engine light on now. The guy Benny who serviced the car initially was not helpful as looking further to see if the car was still under warranty or provide other information. I called weeks later and spoke with Chris and he helped me a great deal. He inquired what the car was doing then gave a possible diagnosis and further advised me to come in for testing and told me the car was still under warranty. CHRIS made this experience wonderful!
I am a repeat customer for many years. During a routine visit to the dealership I saw an Explorer that was just what I was looking to buy. I called Bennie,... a sales representative at Kennedy Ford. He was not available at the time so I left a message asking for the details on the Explorer I had seen earlier that day. Bennie called me back with all the information I needed and arranged for me to take a test drive. I liked the SUV and negotiated the purchase that day. The process was painless and I drove the vehicle home that day. The service was great. I know from experience I can rely on prompt service from the maintenace department at kennedy. To me this is very important. The great service from the sales department and the great service from the maintenance department is what keeps me going to Kennedy Ford on the Fairway.
Thank you for taking the time to share your feedback with us. Thanks again for the positive feedback!