John Kennedy Ford Jenkintown

Purchased a certified used Ford Escape XLT that I discovered on the Hopkins Ford web site. You can set up a test drive from the site, and the sales team called me within minutes. Any and all questions were answered without problems. John O. handled everything smoothly. Highly recommended if you're seeking a Ford or Mercury.

Went to this dealer for the first time to take my 2012 Focus to address transmission failure. Previous dealers had not met my expectations for customer service (Listening, following up, proactive safety concerns). Each person I dealt with at this dealership was courteous, responsive, concerned and followed up. This without any prior relationship with anyone at the dealer. They are busy and can't always achieve Instant results, but any time invested by the customer is worth it in the quality of service. So happy to know that there is a dealer out there who values quality as well as customer satisfaction.

I get my Ford 2006 Explorer Serviced here and just tripped 245,000 miles without any major problems!!! Every time I come in for their Works Service and need anything other than the oil change, Chris Kolody treats me like I'm some sort of Ford celebrity. He is truly a trusted advisor when it comes to anything on my car and goes out of his way with me and I am sure others to take care of them. First ballot Hall Of Fame inductee if you ever have one.