John Kennedy Ford Jenkintown

Hello Mr. Kennedy, My name is Michael Duretz. An unfortunate issue happened when I dropped my 2017 Ford Explorer off for service at the John Kennedy dealership in Jenkintown. I was called and told that while an employee was driving my vehicle, it was involved in an accident. A person hit my car from behind causing over $11,000.00 in damages. When I went over to see the damage, I not only noticed the damage in the back of my vehicle, but I was very surprised to see some minimal damage near the driver’s door as well. I agreed to have the body shop at the dealership repair my car and to my knowledge, all was covered by the insurance company representing the other driver. I picked up my vehicle on Wednesday, July 3rd and noticed that they did a good job repairing the back but the front was less than perfect. There is a significant gap that is not on the other side. As you know, whenever a vehicle is involved in any kind of accident, there is a report made on Carfax. This will negatively affect my vehicle's trade in value but no one at this car dealership cared at all. Unfortunately, during all of this (five weeks total) I am extremely disappointed that I felt very intimidated by the service manager and the store manager as well. They thought of this issue as something of a nuisance and I was treated in a very unrespectful manner whenever I attempted to communicate with them. At one point, the collision manager, Scott Alabrodzinski had the audacity to accuse me of some kind of insurance fraud. You have no idea how this has affected me. I've been loyal to this dealership since owning the car and the treatment I received is completely unacceptable, therefore, I felt the need to contact you. Again, this was no fault on my part whatsoever, but the service manager as well as the dealership manager certainly made me feel as though it was. I hope they never, ever treat another customer the way I was treated. It was despicable. Sincerely, Michael

I’m not satisfied with the quality of work done to my car I was told that they could not fix my car after having it for a month this was the second time my car was in the shop for the same thing and still not fixed courtesy was great but disrespectful sense my car still has not been fixed. I need my car fixed or another car in replacement.

Staff Member in service department was smug and disinterested. Car has not been repaired properly for the same issues in over four years and now they are charging $125 diagnosis fee and no loaner and they can’t even look at the car til next week! it’s a lemon. I have tried to be nice. I’m done- this place stinks. They don’t really care about the individual customer. It’s their bottom line. I’m so disappointed. The

Went to this dealer for the first time to take my 2012 Focus to address transmission failure. Previous dealers had not met my expectations for customer service (Listening, following up, proactive safety concerns). Each person I dealt with at this dealership was courteous, responsive, concerned and followed up. This without any prior relationship with anyone at the dealer. They are busy and can't always achieve Instant results, but any time invested by the customer is worth it in the quality of service. So happy to know that there is a dealer out there who values quality as well as customer satisfaction.

I get my Ford 2006 Explorer Serviced here and just tripped 245,000 miles without any major problems!!! Every time I come in for their Works Service and need anything other than the oil change, Chris Kolody treats me like I'm some sort of Ford celebrity. He is truly a trusted advisor when it comes to anything on my car and goes out of his way with me and I am sure others to take care of them. First ballot Hall Of Fame inductee if you ever have one.

Sales was good. Not pushy and communicated well. A little deceiving as my final pymnt wasn't what was stated in our correspondence. It's been 3 weeks and I'm still waiting on my check for my trade in. Recommend selling trade in to a used car lot if in good condition.

Always prompt and courteous seervice-I feel at ease because I have trust that the job (little or big) will be done right the first time and if I have a problem they are always there.

My experience was phenomenal. Everyone was pleasant and it was not a long, arduous process! I appreciate everyone's professionalism.

Excelent Service. Beautiful Facility. Wait time was excessive.

I came to John Kennedy 2 times prior to my actual problem was serviced to my car. I kept returning because the previous week my car was serviced for a recall then the car started acting up; shuttering and not accelerating passed 20-30mph occasionally along with the check engine light on now. The guy Benny who serviced the car initially was not helpful as looking further to see if the car was still under warranty or provide other information. I called weeks later and spoke with Chris and he helped me a great deal. He inquired what the car was doing then gave a possible diagnosis and further advised me to come in for testing and told me the car was still under warranty. CHRIS made this experience wonderful!