Reviews
Write a reviewI purchased my car from Faulkner Cadillac months
I purchased my car from Faulkner Cadillac months ago. It was listed on their website at about $3.5k less than the market price (which is a great deal). I loved the car and decided to purchase it eventhough the pre-owned manager Gray had 1) an oddly unfriendly attitude on the phone from the very beginning 2) refused to negotiate not even a couple hundred dollars off the online listed price (which is unusual when buying a car). Given that the car has high mileage, and that I was going to travel over 1000 miles to get it, I requested that they provide me with a list of any imperfections with the car so I can consult with my mechanic. The staff provided videos. The car seemed well taken care of, and since Faulkner is a trusted business, I pursued with my decision. However, when I traveled and arrived at the dealership, I was surprised that there were a few issues that I was not made aware of: one side of the back seat was lifted off its base and needed fixing, and the window had visibly large scratches (the car had also 3k miles more than what was listed, cheap quality tires that I ended up changing after the purchase, along with other regular wear and tear mechanical fixes). I voiced my disappointment to Gray and asked again if he would drop a few hundred of the price to accommodate the seat fixing costs. He refused, then pursued to tell me that they can't be aware of all the issues on the used cars they sell, AND that if I don't want the car I don't have to buy it!! Now THAT was what I found extremely unprofessional and passive aggressive. I had already made my arrangements and my travels around that purchase, so I still went ahead with it. I still love the car. Erica, Joel, and especially Doug Singler were friendly, professional and respectable. I could understand that the dealership could miss listing some car imperfections, I was also already prepared to pay the full amount anyway, but I had expected better accommodation, accountability and by far a better and respectable service. Gray's answers, communication and service were not what I expected to experience at any shop or store, let alone a reputable Faulkner Cadillac dealership
I purchased my car from Faulkner Cadillac months
I purchased my car from Faulkner Cadillac months ago. It was listed on their website at about $3.5k less than the market price (which is a great deal). I loved the car and decided to purchase it eventhough the pre-owned manager Gray had 1) an oddly unfriendly attitude on the phone from the very beginning 2) refused to negotiate not even a couple hundred dollars off the online listed price (which is unusual when buying a car). Given that the car has high mileage, and that I was going to travel over 1000 miles to get it, I requested that they provide me with a list of any imperfections with the car so I can consult with my mechanic. The staff provided videos. The car seemed well taken care of, and since Faulkner is a trusted business, I pursued with my decision. However, when I traveled and arrived at the dealership, I was surprised that there were a few issues that I was not made aware of: one side of the back seat was lifted off its base and needed fixing, and the window had visibly large scratches (the car had also 3k miles more than what was listed, cheap quality tires that I ended up changing after the purchase, along with other regular wear and tear mechanical fixes). I voiced my disappointment to Gray and asked again if he would drop a few hundred of the price to accommodate the seat fixing costs. He refused, then pursued to tell me that they can't be aware of all the issues on the used cars they sell, AND that if I don't want the car I don't have to buy it!! Now THAT was what I found extremely unprofessional and passive aggressive. I had already made my arrangements and my travels around that purchase, so I still went ahead with it. I still love the car. Erica, Joel, and especially Doug Singler were friendly, professional and respectable. I could understand that the dealership could miss listing some car imperfections, I was also already prepared to pay the full amount anyway, but I had expected better accommodation, accountability and by far a better and respectable service. Gray's answers, communication and service were not what I expected to experience at any shop or store, let alone a reputable Faulkner Cadillac dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (215) 639-9700 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
This review is for the Faulkner Body Shop.
This review is for the Faulkner Body Shop. My 2022 Cadillac was at this shop as I am from out of state and was in a fender bender while visiting PA. This body shop was suggested to me to make repairs as it was not drivable. I left my vehicle for the repairs and when they were complete I sent a travel company for pick up. Jay relayed to me that final inspection was done and my vehicle could be picked up. After receiving my vehicle and inspecting my vehicle I noticed within a very short period of time that the paint had 2 runs in different spots, a clump of paint in the opening of the door very noticeable, also down the door of my car the paint is dim b/c the body man did not take the time to buff the paint, my hood was off and sticks out along with my headlight is missing a support bracket and does not sit in correctly. My car is a 2022 and has been really taken care of. How disappointing!!! I have taken my car to a local body garage and sent the quote to Faulkner Body Garage and they are refusing to pay to have my car fixed correctly. I would never allow a vehicle to leave the parking lot looking like this! Can't believe this would be a reputable company doing this kind of sloppy work. I would NOT recommend this body shop!
This review is for the Faulkner Body Shop.
This review is for the Faulkner Body Shop. My 2022 Cadillac was at this shop as I am from out of state and was in a fender bender while visiting PA. This body shop was suggested to me to make repairs as it was not drivable. I left my vehicle for the repairs and when they were complete I sent a travel company for pick up. Jay relayed to me that final inspection was done and my vehicle could be picked up. After receiving my vehicle and inspecting my vehicle I noticed within a very short period of time that the paint had 2 runs in different spots, a clump of paint in the opening of the door very noticeable, also down the door of my car the paint is dim b/c the body man did not take the time to buff the paint, my hood was off and sticks out along with my headlight is missing a support bracket and does not sit in correctly. My car is a 2022 and has been really taken care of. How disappointing!!! I have taken my car to a local body garage and sent the quote to Faulkner Body Garage and they are refusing to pay to have my car fixed correctly. I would never allow a vehicle to leave the parking lot looking like this! Can't believe this would be a reputable company doing this kind of sloppy work. I would NOT recommend this body shop!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michelle, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to our General Manager at (215) 639-9700 . We will work with you to resolve this matter to your satisfaction.
Horrid sales practice.
Purchased 2020 CT6, CPO, Cadillac Jan, 2022. Dealer failed to show $500.- deposit on sales bill. Released the car for transport to my home without remote keyfob #1. And Four Bent wheels. A week after delivery, due to very bad weather/road conditions delay, drove car, had horrible ride like farm tractor on cobblestones. Local Cadillac dealer identified problem as ALL FOUR WHEELS ARE BENT. Can not be balanced. Faulkner initially refused to sign bill of lading of transport company, delaying loading and transport, which I had prepaid. Am 250 miles away from this dealer. So far woking through Cadillac USA to help solve preblem unsuccessful. So much for their slogan of "total satisfaction"
Horrid sales practice.
Purchased 2020 CT6, CPO, Cadillac Jan, 2022. Dealer failed to show $500.- deposit on sales bill. Released the car for transport to my home without remote keyfob #1. And Four Bent wheels. A week after delivery, due to very bad weather/road conditions delay, drove car, had horrible ride like farm tractor on cobblestones. Local Cadillac dealer identified problem as ALL FOUR WHEELS ARE BENT. Can not be balanced. Faulkner initially refused to sign bill of lading of transport company, delaying loading and transport, which I had prepaid. Am 250 miles away from this dealer. So far woking through Cadillac USA to help solve preblem unsuccessful. So much for their slogan of "total satisfaction"
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are so disappointed to learn of this situation you have described. Please reach out to our General Manager at (215) 639-9700 so we can discuss the details of your experience in hopes of restoring your confidence back in our dealership.
Very satisfied with my buying experience
Just traded my 2013 XTS for a CPO XT5 Platinum. I was very satisfied with the entire experience. Ben Roberts in sales and Tim Sexton were both very easy to work with and very professional and attentive. Highly recommended.
Very satisfied with my buying experience
Just traded my 2013 XTS for a CPO XT5 Platinum. I was very satisfied with the entire experience. Ben Roberts in sales and Tim Sexton were both very easy to work with and very professional and attentive. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
9 year Faulkner Customer, Never going back
Leased 3 cars from here over 9 yrs. Went for my 4th this month. They gave me high prices and treated me like an idiot. I am a financial advisor. There competitor beat them by $94 per month on car with a $600 difference in msrp. Loyalty means nothing to Faulkner. There GM got loud and ignorant with me on phone afterwards and made a million excuses on why could not come down on prices.
9 year Faulkner Customer, Never going back
Leased 3 cars from here over 9 yrs. Went for my 4th this month. They gave me high prices and treated me like an idiot. I am a financial advisor. There competitor beat them by $94 per month on car with a $600 difference in msrp. Loyalty means nothing to Faulkner. There GM got loud and ignorant with me on phone afterwards and made a million excuses on why could not come down on prices.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Damiano, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. If you would like to discuss your experience in more detail, please give us a call to our General Manager at (215) 639-9700 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care.
Very pleased with Faulkner Cadillac
This is my 2nd purchase at Faulkner. Why go to a Cadillac dealer 50 miles away when there’s a dealer 3 miles from my house? BECAUSE... These people know how to treat a customer. After Ben Roberts sold me the 1st car, I mentioned when I would be thinking about trading it and what I wanted. What differentiates a good salesperson from a great salesperson is his or her ability to listen to the customer. Ben listened, and contacted me last week with a car and a deal I couldn’t refuse. Picked up the car on Saturday... Thank you Ben.
Very pleased with Faulkner Cadillac
This is my 2nd purchase at Faulkner. Why go to a Cadillac dealer 50 miles away when there’s a dealer 3 miles from my house? BECAUSE... These people know how to treat a customer. After Ben Roberts sold me the 1st car, I mentioned when I would be thinking about trading it and what I wanted. What differentiates a good salesperson from a great salesperson is his or her ability to listen to the customer. Ben listened, and contacted me last week with a car and a deal I couldn’t refuse. Picked up the car on Saturday... Thank you Ben.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Go to Faulkner if you want to get ripped off,
Went to the Faulkner Cadillac and bought a used Cadillac, paid top price (had body damages) and was cornered into buying extended warranty and other items, paid too much for the car and other items. Faulkner would not fix the body damages ,,, the only people happy with the deal is Faulkner and their sales team. Looks like Faulkner is not looking for return customers. The best advertisement is a happy customer.
Go to Faulkner if you want to get ripped off,
Went to the Faulkner Cadillac and bought a used Cadillac, paid top price (had body damages) and was cornered into buying extended warranty and other items, paid too much for the car and other items. Faulkner would not fix the body damages ,,, the only people happy with the deal is Faulkner and their sales team. Looks like Faulkner is not looking for return customers. The best advertisement is a happy customer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to our General Manager, (215) 639-9700. We look forward to hearing from you.
Fabulous experience
Faulkner made the entire process from start to finish as easy as possible. Ben was so easy to work with. I completed the entire lease at home and never had to go to the dealership. All of the paperwork was done through the computer, and he delivered the rest along with the car. Unfortunately, my 2019 Cadillac had issues but I contacted Faulkner, and they were so fast to rectify the issues. They had someone get the car, they offered a rental, kept me updated throughout the process, and then brought the car back to me. Furthermore, even though I never visited the showroom, they continue to follow up with me to this day about the car and the service. I would definitely recommend them to everyone, even if they aren't your local dealership. They weren't mine, either, but this was the fastest and easiest car buying experience I have ever had! Thank you to Ben and the rest of the Faulkner staff.
Fabulous experience
Faulkner made the entire process from start to finish as easy as possible. Ben was so easy to work with. I completed the entire lease at home and never had to go to the dealership. All of the paperwork was done through the computer, and he delivered the rest along with the car. Unfortunately, my 2019 Cadillac had issues but I contacted Faulkner, and they were so fast to rectify the issues. They had someone get the car, they offered a rental, kept me updated throughout the process, and then brought the car back to me. Furthermore, even though I never visited the showroom, they continue to follow up with me to this day about the car and the service. I would definitely recommend them to everyone, even if they aren't your local dealership. They weren't mine, either, but this was the fastest and easiest car buying experience I have ever had! Thank you to Ben and the rest of the Faulkner staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Faulkner Cadillac. We look forward to your next visit! Take care!
Dangerous Dealers
After return of my appraised vehicle from the dealers service team, We had a broken brake line, with no brakes. The sales manager never told us until we noticed no brakes after pulling away from the dealership. Pulled back into a parking spot and approach the manager and asked what happened during the appraisal. No answer and no offer of assistance! Don’t buy a car here.
Dangerous Dealers
After return of my appraised vehicle from the dealers service team, We had a broken brake line, with no brakes. The sales manager never told us until we noticed no brakes after pulling away from the dealership. Pulled back into a parking spot and approach the manager and asked what happened during the appraisal. No answer and no offer of assistance! Don’t buy a car here.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mike, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. After your vehicle was appraised by our Sales manager, the condition of your vehicle including the brake issue, warning lights and trade value was reviewed with you by our salesperson. Please call me if I can offer any assistance. Tim Galen, GM @ 215.639.9700.
Outstanding Service
Just recently purchased a new Cadillac and had an absolutely outstanding experience with my salesman, Ben Roberts. Ben was professional, courteous and extremely knowledgeable; a true professional in every sense of the word.
Outstanding Service
Just recently purchased a new Cadillac and had an absolutely outstanding experience with my salesman, Ben Roberts. Ben was professional, courteous and extremely knowledgeable; a true professional in every sense of the word.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Cadillac! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Faulkner Cadillac!