Faulkner Cadillac

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
298 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 12, 2019

    Went to the Faulkner Cadillac and bought a used Cadillac, paid top price (had body damages) and was cornered into buying extended warranty and other items,... paid too much for the car and other items. Faulkner would not fix the body damages ,,, the only people happy with the deal is Faulkner and their sales team. Looks like Faulkner is not looking for return customers. The best advertisement is a happy customer.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really... like to speak with you more regarding this matter. Please reach out to our General Manager, (215) 639-9700. We look forward to hearing from you.

  • 5.0 out of 5
    January 27, 2019

    Faulkner made the entire process from start to finish as easy as possible. Ben was so easy to work with. I completed the entire lease at home and never... had to go to the dealership. All of the paperwork was done through the computer, and he delivered the rest along with the car. Unfortunately, my 2019 Cadillac had issues but I contacted Faulkner, and they were so fast to rectify the issues. They had someone get the car, they offered a rental, kept me updated throughout the process, and then brought the car back to me. Furthermore, even though I never visited the showroom, they continue to follow up with me to this day about the car and the service. I would definitely recommend them to everyone, even if they aren't your local dealership. They weren't mine, either, but this was the fastest and easiest car buying experience I have ever had! Thank you to Ben and the rest of the Faulkner staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Faulkner Cadillac. We look forward to you...r next visit! Take care!

  • August 30, 2016

    Great streamlined buying process at this dealership. The facilities there are accommodating and well layed out. The staff is knowledgeable and eager to... help in any way. I ended up buying an awesome vehicle that I don't regret at all!! Thanks again Faulkner Cadillac.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business. Enjoy your vehicle!

  • 1.0 out of 5
    October 19, 2018

    After return of my appraised vehicle from the dealers service team, We had a broken brake line, with no brakes. The sales manager never told us until we... noticed no brakes after pulling away from the dealership. Pulled back into a parking spot and approach the manager and asked what happened during the appraisal. No answer and no offer of assistance! Don’t buy a car here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. After your vehicle was appraised by... our Sales manager, the condition of your vehicle including the brake issue, warning lights and trade value was reviewed with you by our salesperson. Please call me if I can offer any assistance. Tim Galen, GM @ 215.639.9700.

  • 5.0 out of 5
    June 19, 2018

    Just recently purchased a new Cadillac and had an absolutely outstanding experience with my salesman, Ben Roberts. Ben was professional, courteous and... extremely knowledgeable; a true professional in every sense of the word.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Cadillac! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your ex...perience here at Faulkner Cadillac!

  • 5.0 out of 5
    June 15, 2018

    My wife and I had been looking for months online for pre owned Cadillac's when we came across a 2 year old ATS with very low miles...a former lease car.... I contacted Ben Roberts at Faulkner Cadillac in April and made an appointment, which I had to cancel when we decided to wait a bit longer. Ben was very understanding, and we kept the door open for a future visit. I called him back in June and told him we were ready and he informed me that the car I was interested in was still available. We went to see the car, and it was great. We decided then and there to buy it. Ben made the process an extremely easy one. It was the best car buying experience I have ever had, and I'm 65...having bought a few cars in my time. Ben was great, as was Amy Bland, who helped us with some added warranty decisions. I can't recommend Faulkner Cadillac enough. If you are looking for a Caddy, call Ben!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Cadillac! If you ever need anything else ...from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    May 31, 2018

    I recently purchased a new Escalade from this dealership and I could not be happier. I went into the dealership not knowing for sure if I was ready to... purchase today, but the staff took the time to help explain all my possible options and great incentives. They were very eager to answer questions and I never felt pressured to purchase a car. When I decided to purchase my Escalade the process went very smoothly even though they were pretty busy. Overall I had a great experience and would definitely recommend purchasing a new or used car from this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ron, we're happy you found our staff to be so supportive during your buying experience here at Faulkner Cadillac. Congratulations on your new Escalade...! Safe travels!

  • 5.0 out of 5
    May 9, 2018

    Bought a used SUV yesterday. Very smooth process, friendly staff and a great price. Would absolutely consider again in the future, no complaints at all,... and the car is great.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on purchasing your SUV! We are glad we could provide you with a smooth experience. Please don't hesitate to reach out if there's anyth...ing additional we can do for you.

  • 5.0 out of 5
    April 11, 2018

    We were shopping for a used SUV with certain features. Ben Roberts found one that was being traded in with the features we were looking for, so we decided... to wait until it arrived. We were so glad we did! Once we decided to buy, Ben made the process easy and quick. We definitely would refer our friends and family to Ben!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, we are so pleased you enjoyed your visit to Faulkner Cadillac! Congratulations on the new vehicle! If you have any further questions about it, ...please give us a call. We're always happy to help! Have a great day!

  • 5.0 out of 5
    March 1, 2018

    Ben Roberts facilitated this Transaction in a flawless manner. Responsive and informative every step of the way. This is My third Transaction with Ben... in one year. He epitomizes the term Customer Service and I have recommended many colleagues to Faulkners because of Ben Roberts!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and rela We sincerely value your business and look forward to your next v...isit! xing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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