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Reviews
Bill Williams is a good guy and a great salesman. He took good care of me
Bill Williams is a good guy and a great salesman. He took good care of me
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We truly appreciate your business.
Purchased a 2026 F150 from Bill Williams 8/29/2026 . I also purchased a 2025 Bronco Sport for my wife in July 2026 . Bill is a good guy and a great salesman. He won’t let you leave without putting you in a new vehicle
Purchased a 2026 F150 from Bill Williams 8/29/2026 . I also purchased a 2025 Bronco Sport for my wife in July 2026 . Bill is a good guy and a great salesman. He won’t let you leave without putting you in a new vehicle
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We truly appreciate your business.
I was interested in a used car and spoke to three different salespeople and was making plans to visit the dealer when all of a sudden, they raised the price of the car by five thousand dollars! In fifty five years of driving I have never seen a dealer for something that unethical.
I was interested in a used car and spoke to three different salespeople and was making plans to visit the dealer when all of a sudden, they raised the price of the car by five thousand dollars! In fifty five years of driving I have never seen a dealer for something that unethical.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Douglas, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to see a price change while you were making plans to visit our dealership. We certainly never want a customer to feel misled or that their time was not respected. Vehicle pricing can change based on a number of factors, but we understand your disappointment with the timing of this particular change. We would appreciate the opportunity to review what happened and see if there is anything we can do to address your concerns. Please feel free to contact our management team directly so we can discuss this with you at 610-544-0700.
Last month, I had a very bad experience with this dealership and a particular service manager. I left that day very disappointed. Yesterday I got a call from their new service manager, Joe. Joe was a gentleman and genuinely wanted to hear my situation and help. As a customer I feel like that’s all I can ask for. Joe and I were able to find common ground and move forward. I will continue using this dealership and I would encourage other’s to do so. Problems happen but just know that this dealership values their customers and is willing to try and make things right.
Last month, I had a very bad experience with this dealership and a particular service manager. I left that day very disappointed. Yesterday I got a call from their new service manager, Joe. Joe was a gentleman and genuinely wanted to hear my situation and help. As a customer I feel like that’s all I can ask for. Joe and I were able to find common ground and move forward. I will continue using this dealership and I would encourage other’s to do so. Problems happen but just know that this dealership values their customers and is willing to try and make things right.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Came in to look at a 1973 Ford Mustang listed. Made an appointment, confirmed same day. When I got there, an hour drive, I was told car needs gas and a jump and it’s not ready to drive. Not sure why you would have a customer come in and tell him the car is not driveable. The excuse was that so many people cancel appointments they just don’t get it ready. Alicia took and confirmed my appointment with Bob. Bob’s the one who told me the car isn’t drieable. Justin strolled in and tried to get involved. Apparently the decision to not have the car in driving condition is Dave’s. He apparently runs the dealership. Terrible terrible experience. So basically this car is just a showpiece to sit in their showroom, not really for customers to actually test drive and purchase. Would have been so much easier to be honest and transparent with the situation. Way to that used car stereotype going!!
Came in to look at a 1973 Ford Mustang listed. Made an appointment, confirmed same day. When I got there, an hour drive, I was told car needs gas and a jump and it’s not ready to drive. Not sure why you would have a customer come in and tell him the car is not driveable. The excuse was that so many people cancel appointments they just don’t get it ready. Alicia took and confirmed my appointment with Bob. Bob’s the one who told me the car isn’t drieable. Justin strolled in and tried to get involved. Apparently the decision to not have the car in driving condition is Dave’s. He apparently runs the dealership. Terrible terrible experience. So basically this car is just a showpiece to sit in their showroom, not really for customers to actually test drive and purchase. Would have been so much easier to be honest and transparent with the situation. Way to that used car stereotype going!!
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mike, We’re truly sorry for the frustrating experience you had, especially after making the one-hour drive and confirming your appointment. We understand how disappointing it must have been to arrive and find that the Mustang was not ready for a test drive. The 1973 Mustang is a unique vehicle that we have displayed in our showroom, and unfortunately, it required some preparation before it could be driven, including fuel and a jump-start. We did offer to put gas in the vehicle and pull it out of the showroom, but doing so would have required some additional preparation time. That said, we completely understand your point that this should have been communicated to you before you made the trip. We apologize that we did not set the proper expectations when your appointment was confirmed. Your time is valuable, and we should have been more transparent about the vehicle's condition. We appreciate you bringing this to our attention and will use your feedback to improve how we handle appointments for unique or specialty vehicles in the future.
Had great customer service and Tom Devito was top notch. He went out his way to make us comfortable and did a great job explaining all the new features of the truck. Would have given the dealership a 5, but their online business needs some help because when the person who runs that is away, someone should be around to answer the emails. Almost lost me because they didn't respond to my online request from cars.com 3 times.
Had great customer service and Tom Devito was top notch. He went out his way to make us comfortable and did a great job explaining all the new features of the truck. Would have given the dealership a 5, but their online business needs some help because when the person who runs that is away, someone should be around to answer the emails. Almost lost me because they didn't respond to my online request from cars.com 3 times.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your experience! We’re thrilled to hear that Tom DeVito provided top-notch customer service and took the time to make you comfortable while explaining all the new features of your truck. We truly appreciate your business and your feedback. We also apologize for the frustration you experienced with our online inquiries. Your feedback is important, and we’ll be sharing it with our team to help ensure our online customers receive timely responses, even when a team member is away. Thank you again for choosing Springfield Ford, and congratulations on your new truck! We hope you enjoy every mile! 🚙👏
I had a wonderful experience at this Dealership. JoANNE PIAZZA, made the process very easy!!.
I had a wonderful experience at this Dealership. JoANNE PIAZZA, made the process very easy!!.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and wonderful review!
It was great, one of the lady representives assisted me in my search thru email, she ask if anyone had responded, and talked with me about my interest. Thank you Ms. Kaaa
It was great, one of the lady representives assisted me in my search thru email, she ask if anyone had responded, and talked with me about my interest. Thank you Ms. Kaaa
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful review!
Tom DeVito and Justin Darabant went over and above to find a vehicle to fit my needs. They located it and retrieved it for me to purchase. I will continue to give Springfield Ford and Tom DeVito my automotive business
Tom DeVito and Justin Darabant went over and above to find a vehicle to fit my needs. They located it and retrieved it for me to purchase. I will continue to give Springfield Ford and Tom DeVito my automotive business
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and wonderful review!
From start to finish best experience I've ever had Bob in sales took real good care of me, Fred in finance was unbelievable. I rate them both at 10 would go back for another vehicle when ready. Recommend to everybody.
From start to finish best experience I've ever had Bob in sales took real good care of me, Fred in finance was unbelievable. I rate them both at 10 would go back for another vehicle when ready. Recommend to everybody.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your amazing review! We're thrilled to hear you had the best experience from start to finish. Bob and Fred will be delighted to know they made such a positive impression and earned a perfect 10 from you. We truly appreciate your recommendation and look forward to helping you with your next vehicle when you're ready. Enjoy your new ride, and thank you for choosing us!