Reedman Toll Honda of Downingtown

I recently purchased a pre-owned 2012 Kia Sportage from Roberts Honda. This was my first car buying experience on my own and I was intimidated at the thought of it. Deb Bauchman and the whole team at Roberts Honda were a pleasure to work with and made it a seamless transaction. The car I was looking at was in great condition and it was very clean inside and out. Deb was very knowledgeable about the car and I felt that she genuinely cared about my needs. They got me great financing and were very patient with any questions I had when completing the paperwork. They are starting the remodeling process but that doesn't take away from the exceptional staff and overall experience at Roberts Automall!

I recently purchased a 2012 Kia Sportage LX from Roberts Honda and was thrilled with the experience. I could tell a difference right away compared to some other dealers I was working with. I worked with Deb Bauchman who was very knowledgeable about the car I was interested in and she was so genuine throughout the purchasing experience. I truly felt she had my best interest in mind. During the test drive, I noticed the car had a balancing issue that was fixed by the time I returned. The car I traded in had out of state plates. I learned a few days after my purchase that I had to turn them into the DMV. I called Roberts Honda and they tracked them down and mailed them, in order to save me a trip back to the dealer! Very pleased with everyone I worked with at Roberts Honda and I am loving my Sportage! I would definitely recommend them to family and friends!

Just over a year ago I went to Roberts Subaru in Downingtown, PA to begin the process of purchasing a new Subaru Outback to replace our 2002 Acura MDX, which at that time had over 155,000 miles on it. My husband and I had done extensive research online about the Subaru Outback and knew the model, color and features that we wanted. We were originally planning to pay cash for the car, though later began to consider taking out a loan as Subaru was offering a great promotional rate on financing. As my time is more flexible than my husband’s, I was doing this legwork on my own with his blessing. As I parked outside the dealership, Dave Paisley came out to meet me. Thus began the absolute worst car buying experience of my life….. actually we never did buy a car, and we still haven’t done so as the experience with Roberts Subaru was so distasteful to us that we just lost interest. I met with Dave and told him what my husband and I were looking for, looked at the models on the floor, then waited while he went to see if anything in their inventory could meet our needs. He came back saying that while they didn’t have the particular car we wanted sitting in the lot at Roberts Automall, he felt sure that he could find the car we wanted if given a little time. This was fine as I wanted to schedule a test drive of the car with a 3.6 engine, so I set that up with Dave. (I had never driven a Subaru of any kind before.) When the test drive happened in the next day or two, Dave wouldn’t let me take the car on the highway even though I was specifically trying to see whether I would be happy with the acceleration, noise, etc. of the car in a highway situation. After the drive we went back to the dealership to talk price, definite availability of a car, etc. My next disappointment came when Dave said that we wouldn’t be able to get a trailer hitch thru Subaru for the car, he said they wouldn’t be available until the summer and said even after that we should just get an aftermarket one rather than get one from Subaru when available. Putting the trailer hitch accessory aside, I was anxious to hear the price of the car with the other options I’d requested. Dave kept leaving to go talk with his manager Greg, and after a while I began to wonder what I was waiting for. Dave eventually said a couple of cars had been located, that his manager needed to make the final arrangements, and we made plans to meet the next afternoon (Thursday, 3/7/13) to hopefully finalize the purchase of our new car. Before I took another few hours off to facilitate this, I emailed Dave on Thursday morning to make sure that he would be ready for me on Thursday afternoon. He assured me that he would be ready. However, when I arrived at the dealership on Thursday, 3/7/13, Dave had absolutely nothing prepared for me. As we talked he let me know that in spite of his prior assurances that they had located a couple of different vehicles that would work for us, they had nothing. Dave and his manager Greg got busy on the phones to locate a car. Eventually it sounded like there was definitely a car for us at another Subaru dealership nearby, Dave and Greg both said that final arrangements would need to be made but they sounded very encouraging. They asked me for a $500 deposit which I gave them. My family was planning a trip out of state for the weekend (at this point it was Thursday afternoon) and I told them it would be pretty exciting to have a new car to drive on the trip. Both Dave and Greg sounded optimistic that it would happen. Both Dave and Greg promised to call me either later on Thursday evening or early on Friday morning to let me know for sure. We were leaving to drive out of state mid-afternoon on Friday. By noon on Friday 3/8/13 no one from Roberts Subaru had called me. I called them myself and found that Dave was off that day and Greg was not available. Eventually Greg returned my call and said that Mrs. Rafferty of Rafferty Subaru was driving the car he thought he was getting for us, and we couldn’t very well take her car away from her, could we? I was livid that both Dave and Greg had now apparently lied several different times about having an actual car available for us to buy, and both Dave and Greg had gone back on their promise to call me on Friday morning with an update. I told Greg that I wanted to stop by on our way out of town and pick up the deposit check I had left, and he said he would have it ready for me. A few minutes later Greg called me back to say that I couldn’t pick up my check as it had already been deposited, and furthermore unless I could produce proof that the check had cleared my bank account they wouldn’t be able to return my $500 for at least 10 days. By the following Tuesday 3/12/13 I was able to fax proof of our check being cashed, I picked up a refund check, and sent emails to both Dave and Greg to let them know how disappointing my experience had been. Both apologized but neither seemed sincere. Greg offered to “make it up to us” if we would give the dealership another chance. So now, after a year has gone by, we are starting to consider trying this again. We still think we may want to buy a Subaru Outback, but we also wanted to let you know of our horrible experience in hopes that it will not happen again.

We didn't buy anything yet, but the sales person was professional, HONEST, and kind. He knew I'd be coming from far away and went above and beyond to give me plenty of details so I would not make a wasted trip. Still hoping to find our perfect car at Roberts Auto Mall! They seem honest and fair so I hope to make a deal when the right car comes along! :)

I left the headlights on and the battery was drained. I tried to jump start the car, but it didn't work. Since my 1-year-old battery was from Roberts Honda, I called them up and see if I can take the battery there for them to charge and test it. They refused. They said that if other parts of the car damaged the battery, they won't honor the battery warranty. I understood that, but instead of me going through all the trouble of having the car towed there, I asked if they can check the battery first. If the battery was indeed fail, then I will have my car towed there. They still refused. They insisted that the car had to be towed to them. They won't do anything until they see the car. I finally gave up and had my car towed there. After leaving my car there for 24 hrs, I got a call from them telling me that the battery was fine! The $100 I spent on the tow truck could have been saved if they were agreed to test the battery first!

I purchased a 2010 Honda Accord Sedan this past Saturday. I was incredibly wowed by the customer service. Everyone I dealt with made this an extremely pleasurable transaction. Specifically, I would like to mention by name Laurie Davis, Nando DiPasquale, Tom Cassidy and Greg Slye. True teamwork and with smiles at all times! Nando even went so far as to help me set up my bluetooth and sirius satellite radio! Thanks to all!

Nando was very pleasant to deal with through the purchasing process. Process was quick and uneventful.

Went in looking for a Mini-van. Drove home in what I wanted. Great service.

We went to Robert's Automall after visiting many local dealerships. At each of the other dealers we were subjected to varying forms of hard sell and non-negotiable sales tactics. We were terribly frustrated and thought for sure that there were no normal people committed to giving good service and reasonable values in the used car industry. As soon as we walked into Robert's we were greeted by attentive salespeople and a low pressure environment. We worked with Dave and from the very beginning he was helpful, informative and accommodating. They were very busy and had a few people out sick so we had to wait a little while, but after the deal we got, I can understand why they were so busy. We got a great car for a fantastic price. It sailed through Maryland inspection and we have been driving it regularly without a single problem. I cannot say enough good things about these guys. Really, give them your business. You won't be sorry!

Tim did a great job at making us feel at home. He took the time to listen to our exact wants in a vehicle. He gave us many supporting reasons on why one car was better off for us then the next. He's not just looking to put you in a car but seems to care about his customers. More salesman should be like him. Thanks again for all your time! We will be sure to come see you again in the future!