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Scott Honda of West Chester

(4,021 reviews)
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

(4,021 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Honda of West Chester from DealerRater.

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The auto collision shop was horrible to work with.

The auto collision shop was horrible to work with. The manager Smitty was particularly rude. He had the car over several weeks and would not confirm when it would be completed. On July 9 both the insurance company and I were told the car should be done by 4 pm. Water returning rental I was informed that should be done is not would be done and was rudely told to wait for a call the next day I was told they had not located a medallion for the car so it may be another day. At 3:20 I was called to say the car was done the back of the bumper and front bumper were not connected to the car.

The auto collision shop was horrible to work with.

The auto collision shop was horrible to work with. The manager Smitty was particularly rude. He had the car over several weeks and would not confirm when it would be completed. On July 9 both the insurance company and I were told the car should be done by 4 pm. Water returning rental I was informed that should be done is not would be done and was rudely told to wait for a call the next day I was told they had not located a medallion for the car so it may be another day. At 3:20 I was called to say the car was done the back of the bumper and front bumper were not connected to the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our apologies, Julia. Thank you for writing this review and bringing it to our attention so that our manager may speak with the team and share your disappointments and the apprehension it produces. That is different from our way of doing business. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for trust and customer care.

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I took my car to Scott Honda for Service.

I took my car to Scott Honda for Service. They did a great job. A few weeks later I received a solicitation for a vehicle service contract from Zurich a third party. They sold my personal information without my permission! I called Scott Honda and was told by Courtney Mr Scott does not talk to customers and offer Willie Carter. I was told he would call me in a minute. He never called. Not happy they sold my personal information without my permission. Not happy Mr Scott will not engage with a customer. Not happy Willie Carter did not return my call.

I took my car to Scott Honda for Service.

I took my car to Scott Honda for Service. They did a great job. A few weeks later I received a solicitation for a vehicle service contract from Zurich a third party. They sold my personal information without my permission! I called Scott Honda and was told by Courtney Mr Scott does not talk to customers and offer Willie Carter. I was told he would call me in a minute. He never called. Not happy they sold my personal information without my permission. Not happy Mr Scott will not engage with a customer. Not happy Willie Carter did not return my call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our sincerest apologies. Thank you for writing this 1-star review and bringing it to our attention so that I may speak with Willie and share the disappointment and absolute frustration it created for you. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for customer care. This is not the way to do it.

Consumer response

This issue is not closed. I want to know why my personal information was released to a third party without my permission. I need written confirmation that my personal information has been removed from Zurich's systems. I want to know why Courtney promised that Mr Carter would call me in a minute and why he did not call me until noon the next day.

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Scott Honda was very professional and everyone was very

Scott Honda was very professional and everyone was very nice. They’re willing to work with you to get to the finish line.

Scott Honda was very professional and everyone was very

Scott Honda was very professional and everyone was very nice. They’re willing to work with you to get to the finish line.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave this review! We’re thrilled to hear you had a positive experience. We appreciate your full stack of stars.

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It was wonderful working with Aaron.

It was wonderful working with Aaron. He was knowledgeable and straightforward. The process of buying a car could not have been easier thanks to Aaron!

It was wonderful working with Aaron.

It was wonderful working with Aaron. He was knowledgeable and straightforward. The process of buying a car could not have been easier thanks to Aaron!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating means everything to us! We’re so happy we could exceed your expectations.

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My sales person LEXIE DID A FANTASTIC JOB keeping the

My sales person LEXIE DID A FANTASTIC JOB keeping the process moving as quickly as possible… it was a very good experience.

My sales person LEXIE DID A FANTASTIC JOB keeping the

My sales person LEXIE DID A FANTASTIC JOB keeping the process moving as quickly as possible… it was a very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks, Ekelly9901. It's super to learn we met your expectations and earned your stars. We value this feedback.

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Amazing service and time to close in the Accord!

Amazing service and time to close in the Accord! Highly recommend to everyone moving forward!

Amazing service and time to close in the Accord!

Amazing service and time to close in the Accord! Highly recommend to everyone moving forward!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, KarnS, for taking time to leave this review! We’re thrilled to hear about your positive experience. We value your opinion and stars.

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Lexie was very helpful and she took time to answer all of

Lexie was very helpful and she took time to answer all of my questions. I enjoyed working with her

Lexie was very helpful and she took time to answer all of

Lexie was very helpful and she took time to answer all of my questions. I enjoyed working with her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

All attention is on you at our dealerships, and giving you personalized customer care. We're glad you felt this way.

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I had a great time at Scott Honda with Aron for my first

I had a great time at Scott Honda with Aron for my first time buying a car. The staff was patient and direct. They didn't pressure me to purchase anything without my consent. They gave me a great breakdown of the finances and they also had complementary coffee haha. I would say they have a very chill atmosphere and you don’t feel like there forcing any deals on you.

I had a great time at Scott Honda with Aron for my first

I had a great time at Scott Honda with Aron for my first time buying a car. The staff was patient and direct. They didn't pressure me to purchase anything without my consent. They gave me a great breakdown of the finances and they also had complementary coffee haha. I would say they have a very chill atmosphere and you don’t feel like there forcing any deals on you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We value your review, Acarlson306. Thanks for sharing your outstanding experience with Aaron. He's pleased to have earned your high regard. Congratulations on your brand-new car. And thank you kindly for your recommendation. It means a lot to our team.

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Aaron is terrific to deal with.

Aaron is terrific to deal with. He is friendly knowledgeable and professional. A pleasure to deal with and I highly recommend.

Aaron is terrific to deal with.

Aaron is terrific to deal with. He is friendly knowledgeable and professional. A pleasure to deal with and I highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's super to know that Aaron earned your high marks, and met our team expectations for customer care.

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Staff were courteous, professional and efficient, as is

Staff were courteous, professional and efficient, as is nearly always the case. Waiting areas are comfortable, with seating arranged so they are not too packed.

Staff were courteous, professional and efficient, as is

Staff were courteous, professional and efficient, as is nearly always the case. Waiting areas are comfortable, with seating arranged so they are not too packed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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