Al Piemonte Chevrolet

Salesman made many mistakes, allowed us to go on test drive alone without him which we thought was ok, but did not collect our insurance and do paperwork then lied and said he told us we could not take the car alone on the test drive. Sales manager Darwin Brown, was the icing on the cake. Cold demeanor, very short, did not want to negotiate after finding out we had our own financing. Couldn’t even make eye contact LOL. Pathetic. Do not go here.

Marisol was amazing to deal with! The entire sales staff and finance team made my purchase a very pleasant experience!

I normally don’t leave reviews, but my recent experience with Al Piemonte Chevrolet in Dundee, IL was so poor that I feel obligated to share, in hopes of sparing others the same frustration. It started with a simple online inquiry about a specific vehicle. I received an initial response from a representative named Sophia, but after that, communication abruptly stopped. By the end of the next day—with no further reply—I submitted a general inquiry to the sales team. That’s when I heard back from Manish. We exchanged a few emails, and I eventually made a fair offer on the vehicle. Manish replied, asking if I planned to finance, to which I responded that my offer was independent of financing. After that—radio silence. Multiple follow-ups to both Manish and Sophia were ignored. At that point, I assumed they just weren’t interested in doing business. (Pro tip: don’t ignore people trying to give you their hard-earned money.) About a week later, I noticed the same vehicle was still listed for sale. Still interested, I decided to try their “Buy Online” process to see if that would finally get someone’s attention. It worked—this time, I heard back from a sales manager named Darwin. To his credit, Darwin was responsive, and over the next day or so, we came to an agreement on purchasing the vehicle. I live in Wisconsin—about two hours away—so I planned to make the drive down that Saturday. Before making the trip, I wanted to double-check the final numbers. Unfortunately, Darwin was off that Friday. I called the dealership to speak with Sophia (who didn’t start until noon), and once again, communication dropped off during what should have been the final step. Eventually, I was passed along to another sales manager named Volkan Bulakbasi. By around 3pm, after several back-and-forths, we seemed to finally be on the same page. I had plans to drive down Saturday morning and complete the purchase. Then at 5pm Friday—just as I was finalizing everything—I received a call from Volkan stating that the vehicle had just been sold to someone else. His excuse? “First come, first served.” Never mind that I had gone through the GM credit checks, had a cashier’s check ready, had switched over my insurance, and we had a confirmed deal in place. To say I was shocked and angry would be an understatement. I sent an email to everyone involved, letting them know exactly how I felt about these shady practices. Then—about 45 minutes later—Volkan called me back, saying the other buyer “was no longer interested” and the car was now magically available again, but only if I put down earnest money immediately. I was already on my way back to cancel the cashier’s check. I told him, in no uncertain terms, that I no longer trusted the dealership or its practices. It felt like an underhanded tactic to either drive up the price or pressure me into a rushed, emotional decision. Whether the “other buyer” ever existed is anyone’s guess—but I wasn’t about to play games. To be fair, Darwin called me the next morning in an effort to salvage the situation. He offered some incentives and asked if I would reconsider. While I appreciated the gesture, it was too little, too late. The damage had already been done—my trust was gone. In the end, I found the exact same vehicle the following week at a local dealership and had a fantastic buying experience. No games, no pressure, no last-minute bait-and-switch. Bottom line: I would not recommend Al Piemonte Chevrolet in Dundee to anyone. The lack of communication, questionable tactics, and sheer disregard for a serious buyer's time and effort made this one of the worst dealership experiences I’ve ever had. Buyer beware.

Professional scammer. Women beware. 198 PER HOUR for diagnostic and provide ZERO paperwork on diagnostic.

Drove over an hour to see this car. Liked it and was ready to buy only to find out that that they would not sell it to me for the advertised price. Very shady and they did not care.

Kris Kevorkian was such a great sales and got us a great deal on a new car.

THIS DEALERSHIP ENGAGES IN SHADY PRACTICES. BUYER BEWARE! I wish I could give them a 0 or negative 10. I found the vehicle online and verified that it was still available. I made an appointment for my husband and uncle to see the vehicle. I shared with the online salesperson PATTY that I'm using my credit union for financing. My husband and uncle traveled over an hour to see the vehicle. When it came time to buy and we said we needed a BILL.OF SALE for the credit union, we were told the dealership does not accept credit uniom checks. We were then told by CHRISTIAN the Sales Manager that they don't accept outside financing but they are not a bank so they do accept outside financing. When that flimsy excuse wasn't accepted he flat out said that they could refuse to sell the car. They don't have to sell us the car 😮. STAY AWAY from Al Piemonte Chevy and probably all their other stores if you have your own financing because even if you have cash, they won't accept the deal. Chris the salesman Christian the sales manager Patty internet sales person UPDATE - I received a call from Chris the salesperson to ask me why I "lit him up" online. He didn't call to apologize. He wanted to know why I lit him up when he was following company policy. He told me that it wasn't the Christian thing to do, told me to have a blessed day and hung up. 🤔 AND ANOTHER ONE- Chris has called a total of 3 times. He's harrassing me at this point. He didn't apologize. He berated me for posting the review. I've never experienced such unprofessional behavior before. I will be filing an official complaint. This is so indicative of the values of this dealership. 🙄

Buyer Beware!! Soo many reviews reflect the recurring themes of hidden fees, additional mark ups, ( pro pack packages lol 2k. Oh I get the wheel lock nut that comes standard w the vehicle, yet now I’m charged 2k lol ) online pricing much lower than actual cost to get you through the door. Dishonest and deceptive practice at best. Avoid like a cancer

They deceptively put the price low to get people in their dealership. They say it's the pricing of if you do financing. We wanted to pay cash they were going to charge $7500 more. In the end we financed and they have been very non helpful on allowing us to get rid of the added charges like gap that they forced onto my contract and charged higher than they were supposed to. It took my wife and I going in for them to agree to pay the extra back that they charged, so we will see if they stick to their word. They had my truck with them for over a month in order to fix a massive leak in the differential which they deceptively said they fixed when I took it in prior 2 days after buying the truck and driving it home. Which in itself is unprofessional, as it should've been replaced in the first place. At first it was in limbo because they wanted to figure out who's going to pay for it to be done. Then when they finally figured out that they would pay for it, which at first I was called and told that the miles I had on it were too much to honor the 500 mile warranty which is law. Which the only reason it was higher is because they lied on the paperwork on what the miles were stating it was lower than what they even got the truck with when delivered to their dealership. I was mad and threatened a lawsuit and then got called by Mike stating the other guy shouldn't have called me. They gave me a loaner the Friday before fixing my truck which was done the following Tuesday. So the whole time we were without a reliable vehicle, which is why we went to buy the truck in the first place. This place is a scummy as can be! I really wish Chevrolet would figure this out and either shut down this dealership or fire everyone and start over! My wife literally wants to get a stand and signs and sit in front of the dealership and warn every single person coming there to steer clear. When we came to get the truck once finished, there was even a family waiting who had a similar story where the vehicle had serious flaws and they were waiting for months rather than a month. This place is a disgrace and should be shut down at least temporarily. If I could rate it lower than 1 star I would.

It was headache to get OtD price. They play games. Not straightforward at all. I am now checking up other dealers. Deception seems to be the SOp With these dealers. Cars.com needs to crack down on these deceptive dealers. Cars sitting for 350 days and still games.