Fred Beans Ford of Boyertown

I am a 35+ year customer of theirs. I made a Service Appointment for the first thing in the morning. I requested the work to be completed by noon. At 12:30pm I inquired. I was told it would be serviced soon. I was told that drive-ins get priority over scheduled appointments ( by regular customers ). This is a horrible management policy.

Had my truck in for service work under warranty numerous times. They misdiagnosed the issue even though I told them on several occasions what the problem was. Brought the truck back after my warranty expired and they found the problem, shocking... (Same problem I have been dealing with for months) Service manager offered me a discount on work that should have been covered under warranty and then insulted me for not buying my truck at his dealership. TERRIBLE!!! customer service. I will never use this dealership to service or buy a vehicle again and will tell everyone I know to stay away. Might have to buy a CM product next time if this is how a local dealer stands behind Ford products.

This is a top notch dealership. I'm sure all of their salesmen are excellent - but I highly recommend working with Mike Cudzil. He was helpful and honest and all of the details of the transaction were fair and transparent. There were no last minute fees added to the cost of the transaction - and those fees that were charged were reasonable. The car was in great shape when we arrived and the process of signing the paper work was smooth and quick. In a business where dishonestly, hidden fees, and hassle has become the norm - Fred Beans Ford is a gentlemen in the industry. One last point: I had to travel from out of state to buy my car - and they specialize in out of state transactions - so even if you are not local to the dealership - have a look at their inventory and don't let a little bit of a drive keep you from doing business with them.

During my visit for a safety recall I witnessed several service team members not wearing face coverings. They were conversing with other team members and customers where safe social distancing was not being practiced. In light of the fact that many customers are senior citizens, this type of approach could result in coronavirus spread. With all customers wearing face coverings, it only makes sense that staff would do the same. They are not better than your customers, they should suck it up and understand that there is an uptick of COVID cases in our area.

Absolutely the worst dealership I have been too. I took multiple cars there, paid a total of around $7,000....and every one went back with an issue. They just make excuses for their poor work and take no accountability. The sales manager disrespected two women in front of me. Horrible dealership who cares about money and not their customers and employees.

I have always been satisfies with their service. I've had my car serviced at this dealership, since 2012. They have great customer service and have always been accommodating and friendly.

I recently purchased a used Subaru Impreza from Fred Bean Ford of Boyerstown. It was a great deal. I love the car! Great customer service! They made buying quick and easy. They even picked me up to finish buying. A day after I took it home the check engine light came on. Was a bad ignition coil and tire pressure sensor. Common issues with buying a used car. Fred Bean's service took care of everything. Quickly and professionally. I will definitely buy my next vehicle from Fred Bean's.

Great service, Jessica was great, we enjoyed our lease purchase and we love our car. We would recommend Jessica and Fred bean.

I bought a new Focus SEL during the Ford year end clearance from Fred Beans Ford Boyertown. The selection of available vehicles was fantastic and my sales associate Brian Lucas was a pleasure to work with setting up the deal. The finance department went the extra mile and secured me a rate even lower than my requirement which was a very pleasant surprise at delivery. I couldn't be happier with the experience and that is saying a lot as car buying is normally a stressful and usually less than enjoyable experience.

I am a nurse and was on the market for a 4WD vehicle. I originally was looking at an Escape but my eye was immediately drawn to an Exployer. My sales man Brian was not pushy, in fact he was the first person I saw when I walked through the door and he didn?t run up to me like you would expect a salesman to do. Instead I walked up to him and asked if he was free and when he said yes I introduced myself and went from there. The Explorer I was looking at was used and he didn?t try to sell me a new vehicle I couldn?t afford at this time. He was very helpful and knowlegable of the vehicle. I got the amount I needed for my trade as well. My overall experience was a great one and I will definitely use them for future business and purchases. My husband was so impressed that he might go in next year to trade up to a newer Mustang.