AutoNation Chevrolet Gilbert

Have tried for seven months to schedule service but they just hold the car on the lot for a week without diagnosing (after having to schedule several weeks into future due to backup). Backup is fine but not being able to estimate diagnosis time within five days or longer OR having a real time process to call people when technicians become available is embarrassing. Take a salesperson standing around talking to monster service times and communicate with customers. Would give zero stars but form requires 1.

The sales manager Dan haa been harassing us for a week saying he's going to void the contract but when we called the bank they said everything is fine and not even a huge deal like this imbecile is saying.

Once agreement was made to purchase car the dealership proceeded with their safety inspection and any necessary repairs. No communication back from dealership for four days as to when the car would be ready after repeated attempts to get a response. Finally had to go back in person to get a response. Very poor communication and customer service in this instance.

Cade and Dan were amazing Everything about the experience went smooth

We bought 2 Chevy Trax within 3 days because of the great service that Melinda and the team at Autonation provided us. We will be back

My purchase at AutoNation went as expected again, this is my third vehicle from AutoNation and I believe the service just gets better every time, thank you

WE have purchased from this dealership multiple times. We also normally have our car and truck serviced at this location. Jennifer Gagon is so efficient in her job! She communicates clearly and in a timely manner. We really enjoy working with her as our advisor.

My rating of this dealership is based solely on the performance of my service advisor, Jennifer Gagon. In all my experiences with service advisors, no one has been as descriptive about the service and the status-ing and follow up as Jen.

Had our 2017 Traverse in for standard maintenance as usual and also air conditioning repairs. Jennifer was so helpful and kept us informed every step of the was as we needed a rental car. Repairs were done in a timely manner and will consider buying our next vehicle here as we did this one 6 years ago.

My fianc� and I bought a used truck from them. They sold us a warranty which did not cover this vehicle. Well the differential went out on it and many things went wrong. I had to replace one of the tires at almost $600. Then I had to get a rental (which the warranty was also supposed to cover) another $436. They told me they would buy the truck back because the repairs were going to be so much and that they would take care of the bills I incurred. Well I ended up having to trade it for another vehicle and not able to get all the warranties that I wanted. They also told me that once I do a survey that comes from Chevy with all good reviews they will only reimburse me then for the tire and car rental. I was also told we would get a call from one of the managers to work out something for losing one of the warranties that included oil changes. I haven?t gotten that call and it?s been a week.