AutoNation Honda Chandler

This was the second time we purchased a Honda from this dealership. We were so impressed with the sales manager, Greg, that we didn’t even consider going to any other dealers.

Went above and beyond to get me into the car I wanted to finance out

It was a really nice experience with the sales point of contact. They quickly processed everything and mada the things seamless

We went in with a good idea of what we were looking for. Mike Menner was wonderful to work with. We are completely turned off by high energy, aggressive sales people and Mike was the perfect person for us to work with. He communicated regularly about the status of the build of our car, but was in no way intrusive or overbearing.

I made an appointment Jan 17th to have my car serviced and advisor, Joe Kriezk, was assigned to help me. The technicians were able to determine the issue but stated the part that was needed was on back order. Joe advised it would be March before it would get here. March came and I reached out to Joe. (Good customer service would have been for him to reach out to me). Regardless, I was able to get ahold of him after 2 messages and he stated the part would be available in April. Well, here we are in June and no message from Joe or Autonation service and my messages have gone unanswered. If you need something simple like an oil change or tire rotation, then look no further. Anything beyond that, well, may the odds be in your favor.

Our service agent was very helpful and we are more than happy with his service.

I bought my 2014 Honda pilot here and have had most major service done here. In my experience they are honest, fair and get your car back to you in a timely manner.

I came a day earlier than my scheduled appointment

I have been driving Hondas since 1992 and never had a complaint regarding customer service. Recently, I purchased a new 2022 Honda Passport from AutoNation Honda (Chandler). Initially, the sales process was fairly easy. However, once I signed on the dotted line and needed subsequent assistance with my plates, I have been ghosted by the salesperson (Carl) and the sales manager (Ahmet). Additionally, the trim on my moonroof is not adhering to the window frame and I took my vehicle in to be serviced. I was never addressed by my name. Instead, Mike B. repeatedly addressed me as "ma'am." The part that is needed for my car was supposed to be in four days ago. Yet, no one has contacted me with any updates. The dealership I had a relationship with in Illinois (Napleton Honda River Oaks) made me feel like a valued customer. The service technicians addressed me by name, were in constant communication with me, and represented the Honda brand. As well, I had the same mechanic (Lee) for nearly 30 years. While I do not regret purchasing another Honda, I hate I gave this establishment my business!

David in Service was fantastic. Professional, friendly & attentive.