Reviews
Excellent experience Did not have needed part 4 day
Excellent experience Did not have needed part 4 day wait but otherwise great experience Thanks
Excellent experience Did not have needed part 4 day
Excellent experience Did not have needed part 4 day wait but otherwise great experience Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're delighted to hear you had a great experience, despite the wait for the part. We appreciate your understanding and look forward to serving you again soon!
I continually purchase infinity because of service reps
I continually purchase infinity because of service reps like Isaac. Professional, friendly, hospitable, knowledgeable. He’s a gem for sure!!! I’d hire him in my business which has nothing to do with cars.
I continually purchase infinity because of service reps
I continually purchase infinity because of service reps like Isaac. Professional, friendly, hospitable, knowledgeable. He’s a gem for sure!!! I’d hire him in my business which has nothing to do with cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear that Isaac made such a positive impression. Our team strives to provide top-notch service, and it's great to know that we're hitting the mark. We appreciate your continued support and look forward to serving you again!
Serviced car with Juan, work done as promised and ready
Serviced car with Juan, work done as promised and ready the same day and even washed the car!
Serviced car with Juan, work done as promised and ready
Serviced car with Juan, work done as promised and ready the same day and even washed the car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're so glad to hear that Juan took great care of your car and got everything done as promised. It’s great that your car was ready the same day and even washed! We appreciate your trust in us and look forward to serving you again!
Issac is a great customer service rep.
Issac is a great customer service rep. He always answers my questions and keeps me updated on the status of my vehicle.
Issac is a great customer service rep.
Issac is a great customer service rep. He always answers my questions and keeps me updated on the status of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We're thrilled to hear that Issac has provided you with excellent service. Keeping our customers informed is a top priority, and we appreciate your kind words!
The service staff is always friendly and attentive there.
The service staff is always friendly and attentive there. They make sure you stay informed each time.
The service staff is always friendly and attentive there.
The service staff is always friendly and attentive there. They make sure you stay informed each time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that our service staff made such a positive impression. Keeping our guests informed and happy is our top priority, and your feedback truly motivates us. We look forward to welcoming you back soon!
Taking my car in for service is so easy and convenient.
Taking my car in for service is so easy and convenient. I was extremely happy with the service I received. Juan was very attentive and took care of all of my issues Quickly. Thank you!
Taking my car in for service is so easy and convenient.
Taking my car in for service is so easy and convenient. I was extremely happy with the service I received. Juan was very attentive and took care of all of my issues Quickly. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Denise, we’re thrilled to hear about your positive experience! It’s great to know that Juan provided attentive service and made the process easy for you. We appreciate your feedback and look forward to serving you again in the future!
Juan is the best I trust and respect him.
Juan is the best I trust and respect him. Th at is the reason. I go to this dealership
Juan is the best I trust and respect him.
Juan is the best I trust and respect him. Th at is the reason. I go to this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Jules! We're thrilled to hear that Juan has earned your trust and respect. Our team is dedicated to providing excellent service, and it’s great to know we’re hitting the mark. Looking forward to seeing you again!
Matt, the service advisor, greeted me this morning and
Matt, the service advisor, greeted me this morning and told me it would take one and a half hours to complete the oil change, tire rotation, and wax coating. He was knowledgeable and provided excellent service done on time and I learned that although I thought there was a 5000 mile service… It was actually 7500 but Matt completed the service in the coding. We love this dealership after my son and I both bought INFINITI's.
Matt, the service advisor, greeted me this morning and
Matt, the service advisor, greeted me this morning and told me it would take one and a half hours to complete the oil change, tire rotation, and wax coating. He was knowledgeable and provided excellent service done on time and I learned that although I thought there was a 5000 mile service… It was actually 7500 but Matt completed the service in the coding. We love this dealership after my son and I both bought INFINITI's.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review, JV! We're thrilled to hear about your positive experience with Matt and our team. It's great to know you and your son are enjoying your INFINITIs. We appreciate your support and look forward to seeing you again!
The staff takes great care of the customer, they always
The staff takes great care of the customer, they always make sure I have everything.
The staff takes great care of the customer, they always
The staff takes great care of the customer, they always make sure I have everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear that our staff is providing you with excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
I bought my Infiniti QX80 new in 2021.
I bought my Infiniti QX80 new in 2021. My warranty was about to expire in February. I was driving the other day and the bolt for my caliper came out of my front break caliper. I was concerned that Infinity might not cover this as I’ve never heard of a bolt breaking out of a caliper. However, Infiniti was able to process this under my bumper-to-bumper four year 60,000 mile warranty. Total repair including replacing my rim was around $6000. Both Andy, the service manager and Isaac my service tech were amazing at walking me through the process and approving the claim. I would highly recommend Infiniti Scottsdale to anyone looking for a new Infiniti vehicle.
I bought my Infiniti QX80 new in 2021.
I bought my Infiniti QX80 new in 2021. My warranty was about to expire in February. I was driving the other day and the bolt for my caliper came out of my front break caliper. I was concerned that Infinity might not cover this as I’ve never heard of a bolt breaking out of a caliper. However, Infiniti was able to process this under my bumper-to-bumper four year 60,000 mile warranty. Total repair including replacing my rim was around $6000. Both Andy, the service manager and Isaac my service tech were amazing at walking me through the process and approving the claim. I would highly recommend Infiniti Scottsdale to anyone looking for a new Infiniti vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that Andy and Isaac provided exceptional service and guided you through the repair process seamlessly. It's great that INFINITI was able to address the issue under your warranty, saving you significant costs. We appreciate your recommendation and are thrilled you had a positive experience with our team. Wishing you safe and enjoyable drives in your QX80!