Skip to main content

Moore Chrysler Jeep Fiat

(777 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(777 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moore Chrysler Jeep Fiat from DealerRater.

Want to share your experience with this dealership?

Write a review

Brian, my service advisor, always takes care of my needs

Brian, my service advisor, always takes care of my needs and is very professional in the way he does business. He always checks back with me to be sure I am satisfied with .y service.

Brian, my service advisor, always takes care of my needs

Brian, my service advisor, always takes care of my needs and is very professional in the way he does business. He always checks back with me to be sure I am satisfied with .y service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your great feedback. We're glad our team continues to meet your expectations at Moore Chrysler Jeep Fiat.

Show full review

Our Service Advisor Angel provided outstanding service

Our Service Advisor Angel provided outstanding service for our Cherokee. Waiting room is quaint and well stocked with beverages, snacks, and fresh fruit. Being not so far away they shuttled me home for the wait and brought me back to pickup my vehicle. Communication is fantastic w/text of status and phone call to detail/review work done when I was waiting at home. Multi-point service video was detailed/clear and concise. Professional service with good cheer. You're in good hands! Thanks Angel to you and your team!

Our Service Advisor Angel provided outstanding service

Our Service Advisor Angel provided outstanding service for our Cherokee. Waiting room is quaint and well stocked with beverages, snacks, and fresh fruit. Being not so far away they shuttled me home for the wait and brought me back to pickup my vehicle. Communication is fantastic w/text of status and phone call to detail/review work done when I was waiting at home. Multi-point service video was detailed/clear and concise. Professional service with good cheer. You're in good hands! Thanks Angel to you and your team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for mentioning the service provided by our team for your Cherokee. We're glad to hear that the amenities and communication met your expectations. We appreciate your feedback and hope all is well with you.

Show full review

I am a happy customer at Moore, I have been coming here

I am a happy customer at Moore, I have been coming here since 2007. Purchase my jeeps here and i bring them in for service. I do recommend Moore Jeep to everyone. We really like Jake, our service advisor. Looking for a new Jeep ? Come check them out for yourself.

I am a happy customer at Moore, I have been coming here

I am a happy customer at Moore, I have been coming here since 2007. Purchase my jeeps here and i bring them in for service. I do recommend Moore Jeep to everyone. We really like Jake, our service advisor. Looking for a new Jeep ? Come check them out for yourself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're pleased to have earned your trust for so many years. Our team appreciates the endorsement and looks forward to maintaining your Jeep’s excellence.

Show full review

I’ve been using Moore Chrysler for six years now and

I’ve been using Moore Chrysler for six years now and we’re always pleased with their service. The last four years have been great with my new Service Advisor Jake he is literally the best in the business.

I’ve been using Moore Chrysler for six years now and

I’ve been using Moore Chrysler for six years now and we’re always pleased with their service. The last four years have been great with my new Service Advisor Jake he is literally the best in the business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're pleased to know that our service has consistently met your expectations over the years. Our team enjoys assisting you, and it's great to hear you've had such positive experiences with them. Thank you for sharing this feedback about Moore Chrysler Jeep Fiat.

Show full review

Went in to look drove out with a 24 Rubicon sales person

Went in to look drove out with a 24 Rubicon sales person Sue was super knowledgeable answered all my questions the whole buying process was painless would definitely recommend Moore to my friends

Went in to look drove out with a 24 Rubicon sales person

Went in to look drove out with a 24 Rubicon sales person Sue was super knowledgeable answered all my questions the whole buying process was painless would definitely recommend Moore to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Glad to hear you had a smooth experience with our team at Moore Chrysler Jeep Fiat. Happy driving in your new Rubicon. Take care!

Show full review

What an awesome dealership!

What an awesome dealership!!! My salesman, Shawn is super great… Rad really! He knew the answer to all my questions and got the process moving right along. He made buying a vehicle fun and easy. Nice and clean dealership and everyone was nice and friendly

What an awesome dealership!

What an awesome dealership!!! My salesman, Shawn is super great… Rad really! He knew the answer to all my questions and got the process moving right along. He made buying a vehicle fun and easy. Nice and clean dealership and everyone was nice and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your feedback and are glad to hear about your experience. It's great that our team could assist you so well. Thank you for choosing Moore Chrysler Jeep Fiat.

Show full review

I went in just to look at Jeep options and ended up

I went in just to look at Jeep options and ended up trading in my 2 vehicles and driving out a brand-new Jeep Wrangler Willys. Joseph Alcantar took care of me .. very professional and knowledgeable about Jeeps and options, he even helped me 'ferry' one of the vehicles I was trading in. I had some after-market parts installed and the parts people were excellent to work with as was Joel Schwerd in the service department. Everybody there was friendly and easy to work with, I'd highly recommend them and I will be returning there for any service I need or (maybe) another Jeep in the future!

I went in just to look at Jeep options and ended up

I went in just to look at Jeep options and ended up trading in my 2 vehicles and driving out a brand-new Jeep Wrangler Willys. Joseph Alcantar took care of me .. very professional and knowledgeable about Jeeps and options, he even helped me 'ferry' one of the vehicles I was trading in. I had some after-market parts installed and the parts people were excellent to work with as was Joel Schwerd in the service department. Everybody there was friendly and easy to work with, I'd highly recommend them and I will be returning there for any service I need or (maybe) another Jeep in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your thoughtful review. We're happy to know that you had a great experience with our team at Moore Chrysler Jeep Fiat and enjoyed the process of trading in your vehicles for a new Jeep Wrangler Willys. We look forward to assisting you again if needed.

Show full review

We worked with Sue Robbins and she was awesome.

We worked with Sue Robbins and she was awesome. We bought exactly what we wanted with no pressure, no nonsense and no rope-a-dope. We Purchased a 2024 4 door blue Jeep Wrangler Sport S with many incentives and great pricing. Thank you, Sue and Moore Chrysler/Jeep.

We worked with Sue Robbins and she was awesome.

We worked with Sue Robbins and she was awesome. We bought exactly what we wanted with no pressure, no nonsense and no rope-a-dope. We Purchased a 2024 4 door blue Jeep Wrangler Sport S with many incentives and great pricing. Thank you, Sue and Moore Chrysler/Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear you had such a positive experience. It's great that our team could help you get your 2024 Jeep Wrangler Sport S. Enjoy the ride, and thank you for choosing Moore Chrysler Jeep Fiat.

Show full review

One-Star Review: Moore Jeep - Incompetent, Dishonest, and

One-Star Review: Moore Jeep - Incompetent, Dishonest, and Potentially Illegal Practices! Moore Jeep's service department is an absolute nightmare. They held my Jeep hostage for 8 days for a simple diagnostic with no solution, no repair, no plan, and no offer of a courtesy car. After 8 days, I took my keys back and left. "Angel," the (dis)service rep, guessed a faulty PCM without any testing whatsoever. When I asked for data he admitted they diagnose by replacing parts, hoping to eventually eliminate the problem – a practice that's not only unethical but potentially illegal. Demand to see the data supporting any part replacement! This "exclusion" method has already cost me over $18,000 in 2 years. They needlessly replaced my entire exhaust system, all 4 catalytic converters, and all 4 O2 sensors at the same time! The same P0420 and P0430 codes keep coming back, and they refuse to check for a problem upstream. To add insult to stupidity, Angel said he could get an aftermarket or salvage PCM for #500. I bought one online with a lifetime warranty for $230. I filed a complaint with FCA. Save yourself the headache and avoid this service department.

One-Star Review: Moore Jeep - Incompetent, Dishonest, and

One-Star Review: Moore Jeep - Incompetent, Dishonest, and Potentially Illegal Practices! Moore Jeep's service department is an absolute nightmare. They held my Jeep hostage for 8 days for a simple diagnostic with no solution, no repair, no plan, and no offer of a courtesy car. After 8 days, I took my keys back and left. "Angel," the (dis)service rep, guessed a faulty PCM without any testing whatsoever. When I asked for data he admitted they diagnose by replacing parts, hoping to eventually eliminate the problem – a practice that's not only unethical but potentially illegal. Demand to see the data supporting any part replacement! This "exclusion" method has already cost me over $18,000 in 2 years. They needlessly replaced my entire exhaust system, all 4 catalytic converters, and all 4 O2 sensors at the same time! The same P0420 and P0430 codes keep coming back, and they refuse to check for a problem upstream. To add insult to stupidity, Angel said he could get an aftermarket or salvage PCM for #500. I bought one online with a lifetime warranty for $230. I filed a complaint with FCA. Save yourself the headache and avoid this service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your review regarding your experience with our Service Department. Can you please contact me at your earliest convenience? Best, Miranda Burris Customer Care 623.972.6004 623.972.2300 x243 mirandab@mooreauto.com

Show full review

Just bought a Jeep Gladiator Mopar limited edition.

Just bought a Jeep Gladiator Mopar limited edition. The dealership sales and other personnel were great. I would definitely recommend them to everyone who’s interested in getting g a new or used vehicle.

Just bought a Jeep Gladiator Mopar limited edition.

Just bought a Jeep Gladiator Mopar limited edition. The dealership sales and other personnel were great. I would definitely recommend them to everyone who’s interested in getting g a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for choosing Moore Chrysler Jeep Fiat and sharing your experience. Enjoy your new Jeep Gladiator Mopar limited edition. We're grateful for your recommendation.

Show full review
See all 777 reviews