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In my 63 years, I have never been so thoroughly disappointed in dealing with a salesman/sales manager. I am so disgusted with the way we were treated... by Sanderson's sales mgr, Devarrio, that I wish I could give them ZERO stars. We ordered a new Black Label Lincoln Navigator the end of January. We were trading in 2 of our vehicles, and after agreeing on the price of the trades, we placed a $1000 deposit on the new Navigator. We were told it would take approx 6-8 weeks. It took 13. That was ok....but the disgusting part was that the sales mgr, DeVarrio, decided that our vehicles we had contracted to trade were now mysteriously worth $5500 less. Bear in mind that one of the vehicles had not been driven and the other had an additional 1k miles on it...but still in very good condition. We have purchased many many new vehicles, always pay cash, and have never had a problem...EVER, with the many dealerships we dealt with. I have friends in the car business, and every one of them was astounded at the way this dealership and it's sales mgr conducted this failed transaction Buyer beware is all I can say. Update: 5/18 I rec'd a phone call from another manager on 5/16. He wanted to make things right, if possible. I told him that since this was going to be my wife's car, he should contact her, I wasn't the one to deal with and furthermore I didn't want to deal with them. He asked for contact information, specifically her email address. (DeVarrio already had this contact information). He stated that he wanted to make some calls and see if he could salvage this. To date, my wife has not heard from him or anybody from Sanderson Lincoln. Again....buyer beware.
in 2005 I bought a brand new Ford Taurus car from Sanderson Ford in Glendale. Since then I have had it for the necessary upkeep mostly at Sanderson on... Bell Rd. From buying process through repairs, their attitude on customer service is exemplerary to THE VERY BEST.
I have been a client with Sanderson for over 15 years and in that time, I have never had a more enriched experience to buy a vehicle, in this case Lincolns;... plural. I have purchased a 2002 and 2003 Town Car, a 2007 Ford Explorer and a 2005 Ford Escape and not one of them was ever recalled or failed in any way. My 2002 Town Car, without exception is the FINEST Town Car I have ever owned and it looks to this day, "Showroom Condition"! Of course, it goes without saying that the staff members who have served me are exceptional. To mention a few; Eddie Kosakowski, Shawn Cleghorn and Jim Landeros have been my favorites! Of course, I can't leave out Rebecca Lombardo who is the, as we say in Colorado, "the head he-bull"; no offense! Even though I live in Payson, AZ, which is over 100 miles away, Sanderson is the ONLY dealer that I do business and it is always a pleasure to have the people there service my Lincoln when it is due! Once again, the finest Dealership in all of Metro Phoenix! Keep up the good work!
Thank you so much for the fantastic review! We're very glad to hear that you make the trip to come see us. At Sanderson Lincoln customer service and q...uality of work are our top priorities and we work hard to be sure that we're always improving and performing at our best. We greatly appreciate your business and we look forward to continuing to work with you!
I went and viewed a used vechile at Sanderson Lincoln, the car was exactly as decribed, I found it was in almost new condition, even being a 2001 Lincoln... Town car. I noticed Sanderson had gone thru the car very nicley checking everything out, since I am a retired mechanic I can find most faults with a car. Andy Broadman was the salesman I dealt with, great person, very easy to deal with. He work with me thru every step of the process. I will gladly return back there when I need another car.
Until this purchase at Sanderson Lincoln, I disliked shopping for a vehicle almost as much as going to the dentist. Prior to stopping at Sandersons, my... wife and I stopped at three other dealerships on Bell Rd. At all three of those dealerships, there were numerous sales persons waiting to pounce on you as soon as you exited your car. They all had the same technique and wanted you to go inside so they could get your information. I knew what I was looking for and figured they didn't need my info if they didn't have what I was looking for. My wife and I decided to stop at Sandersons before heading home. I parked my car in front of the main showroom and to my surprise, no one came out or approached us. My wife stayed in our car and I walked to the area where the used vehicles are displayed. After looking for 20-30 minutes, I found a car that I was interested in. I started walking back to where I had parked and met my wife, who was now with a sales person, who introduced himself as Andy Broadman. I asked Andy about the car that I had found. It was a beautiful, certified preowned 2013 Lincoln MKX. It was just what we were looking for. Andy arranged for us to take a test drive and afterward we decided to discuss purchasing the vehicle. After a painless negotiation we completed the necessary paperwork. During an inspection of the car, there were several small items that required attention. Andy said that he would take care of the items and would call me when he could get it into the service department. The following week, I received a call from the service department and was told to bring my car in and that I would be given a loaner car while my work was performed. I cannot say enough about how concerned this organization is about the satisfaction of their customers. They really go above and beyond. My next car will definitely come from Sanderson Lincoln and I highly recommend them to anyone looking for a new car. Thank you Andy
GREAT TREATMENT BY EDDIE K. DID NOT BUY, BUT WHEN I AM NEXT IN THE MARKET I KNOW WHERE TO GO. EVERY ONE IN THE DEALERSHIP TREATED ME WITH RESPECT. ... THANKS TO ALL
Randy Slezak is a Great Sales man. Detail after Detail of info about our new(used) 2016 Lincoln MKZ. Amazing detail and help understanding all the options... and benefits. Anyone who wants to know all the Gadgets and how to use them. Call Randy. (623) 302-6686
Did mot get much info or support in preview of potential cars.
this was easiest car buy experience I have ever had
Thank you for letting us know about your visit, Donald! Let us know if there is anything else we can help you with!
From poor customer service to overpriced vehicles and dirty facilities, this is exactly why I always go out of Phoenix to buy cars!!!
We are very unhappy to learn about your unusual experience here. Please feel free to contact me if you would like to discuss your visit further or wa...nt more information. Stan Parkhurst, GSM