Reviews
Dealership was not very honest with me on the papers I
Dealership was not very honest with me on the papers I was signing. I took the car home and. A week later, they called me back and told me that they needed me to sign more papers knowing that I came there was no papers for me to sign. They spot on told me that I didn’t get approved for the car when I signed a bunch of papers, they said that I also was given a preapproval. It didn’t mean that I got approved for the car. So when I was to return the car back to them, they didn’t let me know in advance so that I can be prepared or at least come with somebody to help me. my car so I was alone by myself with my daughter on 110° to remove the items from my car I was not helped with to remove the items from my car. I had to do it by myself very horrible and bad experience. I will never recommend to buy a car from them and always double check on your papers and ask a lot of questions because they get very mad when you ask questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are sorry to hear that you feel this way about your experience. We understand your frustration regarding the paperwork process and the confusion around your financing approval. Your feedback about the importance of asking questions and thoroughly reviewing paperwork is valuable. We want all our customers to feel comfortable and encouraged when seeking clarification about their purchase. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can work toward a better resolution.
Scott Daly did an outstanding job of getting me the exact
Scott Daly did an outstanding job of getting me the exact car I wanted with the deal I needed! I will tell all my buddies to go see Scott when they want a new 'Vette, and they're all going to want one when they see this Torch Red beauty Scott and Haylee set me up with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your wonderful experience with Scott Daly and Haylee, Hal! It sounds like they did an outstanding job helping you find the exact car you wanted with the deal you needed. We're thrilled that you're so happy with your new vehicle. Your recommendation to your buddies means the world to us. Thank you for choosing Van Chevrolet and for sharing your positive experience!
The dealership made the buying process fairly easy and
The dealership made the buying process fairly easy and very fast. I didn't like having to buy a truck with "Dealership" add ons that seemed overpriced but they did make it right in the final price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear that we made the buying process easy and fast for you! We understand your concerns about the add-ons, and we're glad our team was able to make it right. Your feedback about this experience helps us continue to improve. Thank you for choosing Van Chevrolet Buick GMC and for taking the time to share your experience with us.
Brian worked hard to get us the best deal possible.
Brian worked hard to get us the best deal possible. We got a reasonable offer for our trade in, flexible terms for our financing, and our vehicle was prepared and ready as promised. We have no complaints about van chevrolet, and this is the second vehicle we bought from you folks in 5 years. I would recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with Brian and our team! It's wonderful to know that Brian worked hard to get you the best deal possible and that we provided you with a reasonable offer for your trade in and flexible terms for your financing. We're pleased that your vehicle was prepared and ready as promised. Thank you for being a loyal customer and for choosing us. Your recommendation means the world to us, and we look forward to serving you again in the future.
The entire team was amazing and very helpful.
The entire team was amazing and very helpful. They worked a great deal for and I appreciate all the work they put in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with our team! It's wonderful to know that our entire team was amazing and very helpful throughout your visit. We truly appreciate you recognizing the hard work and dedication our staff put into serving you. Your feedback means a lot to us and motivates our team to continue providing excellent service. Thank you for choosing Van Chevrolet!
The process was simplified and service was excellent
The process was simplified and service was excellent across the board. Francisco went above in beyond in ensuring everything went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with our simplified process and excellent service. It's wonderful to know that Francisco went above and beyond to ensure everything went smoothly for you. We truly appreciate you taking the time to share your feedback about your experience.
Did a great job communicating and helping us get a great
Did a great job communicating and helping us get a great deal. Customer service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with our communication and customer service. Thank you for recognizing our team's efforts in helping you secure a great deal. Your feedback about our excellent customer service means a great deal to us, and we look forward to seeing you next time!
Communication and customer service were excellent.
Communication and customer service were excellent. I will recommend anyone buying a car or truck to come to van Chevrolet.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your excellent experience with our communication and customer service. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive feedback. Thank you for choosing us for your automotive needs.
Overall, everything was pretty smooth other than the
Overall, everything was pretty smooth other than the hiccup with the trade-in and it being on the paperwork, the initial time, but after that was finished and fixed, everything was good to go
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are delighted to hear that your overall experience was smooth, Kirstie! We understand there was a hiccup with the trade-in paperwork initially, but we're glad everything was resolved and you were able to move forward. Your feedback helps us continue to improve our processes. Thank you for choosing Van Chevrolet and for taking the time to share your experience.
Excellent service and friendly peoples.
Excellent service and friendly peoples. Selective of vehicles on the lot is overwhelming. Financial services is very good and are willing to help you out with any and all available discounts
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car