Reviews
Prompt, professional, friendly
Prompt, professional, friendly did what they said they would. This is the type of service I have come to expect from Beck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Beck toyota
Greg Rounds is excellent to work with. Work completed in a timely manner. All items addressed on the work order.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
I worked with Trent Purdue while purchasing a used car. I...
I worked with Trent Purdue while purchasing a used car. I was totally dreading the possibility of dealing with pushy salesmen. I was greeted in the parking lot. We walked the lot until I found what I was looking for. He was well informed, answered all my questions and didn’t mind if I needed to hear the answer more than once. He had the whole process down whether it was financing the car or buying out right. I could tell he really loved his job and was happy to help me. I will totally consider going back for my next car! Thank you Trent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, David Olivares, General Manager, david@becktoyota.com, 317-882-2600
great service, clean facilities
Helpfulness of personnel in assisting with figuring out the best solution. Wasn't sure if the tire could be repaired or needed to be replaced; also price to repair vs. replacing cost efficiency vs. treadwear of thr other tires.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Calm, informative and patient representative
Marcus was exceedingly patient! I appreciated his low-key approach. Did not feel any pressure on his part. Actually, his serentity made me comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Marcus assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Great service, friendly staff, clean environment.
Very knowledgeable in what they were telling me. Didn’t pressure me to fix things that didn’t need fixed and where out of my budget.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Always choose Beck
My hybrid battery was under warranty. Service people replaced at no charge. Beck has always been very fair in dealing with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Smooth Sailing
The service advisor that worked with me today was very polite, but business-like, helpful, and made me feel like a customer who is valued.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Replace tire
Took care of within time suggested. Nice sitting area. Offered drink while waiting. Was informed about bout condition of repair: vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Linda. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600
Quick service
Quick service, and doing an inspection to see if there's anything else that might need addressed. Nice lounge area to wait tell your service is finished.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600