Ed Martin Acura

My car was done when promised, washed, check out process efficient.

didn't get the care washed in time for promised pick up time. they did give us a car wash complimentary ticket to get it washed locally. other than that glitch, service was perfect. Joe does a super job in service area.

I thought I had a defective window in the passenger side of my RDX. After cleaning it multiple times, we decided to have it checked out. A young man by the name of Pat ( I apologize, I can't remember his last name), in service tackled it with a razor blade, and that was all it took. Thanks to him for that. Linda Greene

I had bought a 2001 Nissan in 2001from Ed Martin Nissan and the service dept was great. Now I can say that the Acura Dealership Service Dept was great.

Ed Martin has been servicing my 2000RL for 10 yrs. I wouldn't let anyone else touch it. Nolan (who's moved on to Anderson) and Jolene for the last 4 years are the BEST. Have only ever had one bad experience -- and I'm pretty sure that service tech was "excused" from employoment. EM took full responsibility and more than made it right with me. Do you have any idea how rare it is in this business to have that kind of honesty!! It's a mouthful for the poor girls who answer the phone, but EM really is the only name I need to know in car care.

My 1999 RL with 206K Miles is still running well. Recently had new Tires and Oil Change. I am so thankful the Service Technician's do complimentary checks as well. The staff are always nice and professional.

I recently took my new-to-me Honda to Ed Martin Acura for a "check-up". The service staff was really friendly and took the time to explain why my concerns were due to cold weather more than anything faulty with the car. They were patient and made sure my concerns were answered. The whole process was the most pleasant I've ever had with a car dealership. I'll definitely be back.

I had been a long time Ed Martin Acura customer, having leased several vehicles from them in the past. When I decided to buy a car I, of course, went to Ed Martin because they had always been good to me. This has turned into an absolute nightmare. I ended up purchasing a used 2008 BMW which broke down within 48 hours of bringing it home and driving it. Since then, over the past 10 months I have taken it in for repairs 6 times. I learned that they had put the wrong tires on the car, or at least did not check to make sure the correct tires were there before selling it to me. The possible damage this has caused is yet to be seen. The front tire had a bulge and one of the rims ended up bent. $1,200 in new tires later, over $2,500 in additional repairs for broken sensors, faulty fuel injector, brand new battery and fixed rims I am left with a vehicle that I don't even feel safe driving anymore. Of course, I thought I was getting a decent deal at the time, but after seeing all of this, it's clear that this car was probably worth $8-10,000 less than what I paid. I brought this to their attention several months ago and their solution was to trade it in and give me a lease for $100 more than what I'm paying now. So much for customer loyalty. At the end of the day, they are all about the money. Sincerely, Cheated & Going Broke.

Very cordial and efficient staff from the receptionist to the service manager. We have owned 4 Acuras and never have had to return a car because of something not done right.

I have been an Acura owner since 2005! I have been taking my car here for years until I moved to Charlotte. I only deal with Jolene!!! I have been in Charlotte for two years and cannot find a place there I trust to work on my car. I have taken it to The dealerships in Columbia, Charlotte and Johnson City. Only to call and check pricing and suggested repairs with Jolene. She knows I can't bring my car in because I no longer live in Indy. I have spoken to her at least 5 times on the phone over the last two years about advice on the car. I was so disappointed with dealerships in the Carolina's I drove 10 hours here for Christmas to have it serviced at Ed Martin! My car has over 200,000 miles on it and only needed a few small repairs. They quoted $266 when Columbia quoted $2,500 for parts I repaired this year! If you have any question about taking your car to this dealership.... Deal with Jolene. She will tell you what you need to know. Hey, if I drove 10 hours by myself just to take it to her you know it's worth it!!!!!