Lockhart Cadillac Inc. - North

Thank you. Your email has been sent to the dealer.

Share 
{{currentIndex + 1}} of 1

Reviews

4.6
65 lifetime reviews. Includes reviews of Lockhart Cadillac Inc. - North from DealerRater.com
  • Waiting room very pleasant

    The service department seems very thorough. The people are extremely polite. The waiting area is comfortable. That is all I have to say.

    Dealer Response

    Polly, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfo...


    Show Full Review

    The service department seems very thorough. The people are extremely polite. The waiting area is comfortable. That is all I have to say.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Polly, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best regards, Kyle Luther, kluther@lockhartcadillac.com


    Hide Full Review
  • Amazing Dealership

    2011 Cadillac SRX was originally purchased from Lockhart. We got it from CarMax but still had the Lockhart extended warranty. The folks there were...

    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Tyler. We always strive to provide the utmost in customer service and quali...


    Show Full Review

    2011 Cadillac SRX was originally purchased from Lockhart. We got it from CarMax but still had the Lockhart extended warranty. The folks there were always prompt on getting service done quickly and effectively. There was only one time that while working on one of the doors the broke a TINY TINY plastic piece. When they were done, they told us, apologized and said that they already ordered that piece to replace it. Called us two days later said to bring it in at any time, no appointment needed, and that they would replace the part. Always very fast and friendly. Will ask you if you want to go test drive the newest model(yeah a selling technique) but always willing to show us things we want to see. Great selection of used cars. They don't push to see the car that day. Overall very good dealership with very good people!!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Tyler. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. I hope you continue to choose us for all of your future automotive needs, and I hope to see you again soon. Until next time, have a great day! Sincerely, Kyle Luther, kluther@lockhartcadillac.com


    Hide Full Review
  • Must need better mechanics
    May 6, 2017

    Service advisers should call or text by noon if car was there overnight. I've always had to call for status updates. Car was towed in, sounded li...

    Lockhart Cadillac

    I am very sorry to hear about your recent experience with our service department. Our goal is to provide exceptional service to every single custo...


    Show Full Review

    Service advisers should call or text by noon if car was there overnight. I've always had to call for status updates. Car was towed in, sounded like not getting fuel. Had planned oil change and brake check & diagnostics were done.. Rear fuse box and wires to fuel pump were melted. No probable cause given by mechanics to adviser to tell me. Again was told no problem found when obviously there was with brakes. They whined before & after visit but mechanics said rotors not damaged & pads measured ok. I guess they didn't investigate further to solve the noise. BUT.....I guess I haven't learned as when I was told the diagnostic showed the head gasket was leaking on the 2010 DTS (& that it's a common fault on northstar), I traded it for a 2016 CTS (which I don't like as much). Ridiculous cost to fix a 'known' problem & that happened with only 77,000 miles as expected to reach 100,000 before truly major repairs. Previous 2006 DTS did.

    Does not recommend this dealer
    Came in for service or repair
    Lockhart Cadillac

    I am very sorry to hear about your recent experience with our service department. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Kyle Luther, kluther@lockhartcadillac.com


    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since March 2003

The proud history of the Lockhart Automotive Group originated with its founder, Freda L. Lockhart. Mrs. Lockhart became Cadillac?s first exclusive female dealer in the United States in January, 1972. Mrs. Lockhart?s son Marc Lockhart joined the business in 1974 and her daughter, Lynn Kimmel joined in 1975.

Marc Lockhart is the dealer principal of Lockhart Cadillac and directs the daily operation of Lockhart Cadillac North on Keystone Avenue and Lockhart Cadillac South in Greenwood. Marc has been named Dealer of the Year, an honor that General Motors only bestows on the most elite in the automotive business.