Lockhart Cadillac Inc. - North

The service department seems very thorough. The people are extremely polite. The waiting area is comfortable. That is all I have to say.

2011 Cadillac SRX was originally purchased from Lockhart. We got it from CarMax but still had the Lockhart extended warranty. The folks there were always prompt on getting service done quickly and effectively. There was only one time that while working on one of the doors the broke a TINY TINY plastic piece. When they were done, they told us, apologized and said that they already ordered that piece to replace it. Called us two days later said to bring it in at any time, no appointment needed, and that they would replace the part. Always very fast and friendly. Will ask you if you want to go test drive the newest model(yeah a selling technique) but always willing to show us things we want to see. Great selection of used cars. They don't push to see the car that day. Overall very good dealership with very good people!!

Service advisers should call or text by noon if car was there overnight. I've always had to call for status updates. Car was towed in, sounded like not getting fuel. Had planned oil change and brake check & diagnostics were done.. Rear fuse box and wires to fuel pump were melted. No probable cause given by mechanics to adviser to tell me. Again was told no problem found when obviously there was with brakes. They whined before & after visit but mechanics said rotors not damaged & pads measured ok. I guess they didn't investigate further to solve the noise. BUT.....I guess I haven't learned as when I was told the diagnostic showed the head gasket was leaking on the 2010 DTS (& that it's a common fault on northstar), I traded it for a 2016 CTS (which I don't like as much). Ridiculous cost to fix a 'known' problem & that happened with only 77,000 miles as expected to reach 100,000 before truly major repairs. Previous 2006 DTS did.