Reviews
I bought my car from Braman Honda 4 years ago and have
I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.
I bought my car from Braman Honda 4 years ago and have
I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your feedback, Yannitt. However, we are a little confused by your review. You stated in your review that your AC stopped cooling the next day after we performed an oil change on your vehicle, yet the oil change was performed on June 6, 2025, RO:558900, and you did not contact our dealer with a concern until 06/12/2025 at 11:30 am. Also, after reviewing your vehicle and pictures of the blown hose, it was apparent that the hose blew from the inside out with no physical damage to the hose. An oil gun used to perform an oil change could not cause that type of damage. We would still like to ensure you and your car receive proper service. Please reach out to our Service Manager, Alejandro Vizoso, at 305-269-3069 ext. 300.
I bought my car from Braman Honda 4 years ago and have
I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.
I bought my car from Braman Honda 4 years ago and have
I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your feedback, Yannitt. However, we are a little confused by your review. You stated in your review that your AC stopped cooling the next day after we performed an oil change on your vehicle, yet the oil change was performed on June 6, 2025, RO:558900, and you did not contact our dealer with a concern until 06/12/2025 at 11:30 am. Also, after reviewing your vehicle and pictures of the blown hose, it was apparent that the hose blew from the inside out with no physical damage to the hose. An oil gun used to perform an oil change could not cause that type of damage. We would still like to ensure you and your car receive proper service. Please reach out to our Service Manager, Alejandro Vizoso, at 305-269-3069 ext. 300.
Professional, efficient, considerate.
Professional, efficient, considerate. A pleasure to visit. Dealership is very clean and neat. Easy to wait around. All around staff is courteous and professional.
Professional, efficient, considerate.
Professional, efficient, considerate. A pleasure to visit. Dealership is very clean and neat. Easy to wait around. All around staff is courteous and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to have earned that perfect score from you, Carmen! Between our comfortable facility and our amazing team, we feel lucky to have it all. Now you have it all, too! Come see us anytime and we'll be ready to assist you.
Braman Honda is excellent !
Braman Honda is excellent !! Andy was very kind. The time I spend in the waiting room was great.. I love Braman Honda :)
Braman Honda is excellent !
Braman Honda is excellent !! Andy was very kind. The time I spend in the waiting room was great.. I love Braman Honda :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're blown away from your 5-star review! Thank you, Ana Maria! Between our comfy waiting room and Andy's dedicated service, you were guaranteed for a great time. If there is anything else you need, let us know!
Brian Gonzalez service rep was respectful and
Brian Gonzalez service rep was respectful and professional, he explained that in addition to gas recall service my car had an inspection and was in great shape, good customer service. Thank you
Brian Gonzalez service rep was respectful and
Brian Gonzalez service rep was respectful and professional, he explained that in addition to gas recall service my car had an inspection and was in great shape, good customer service. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Brian took such great care of you and your ride! Luckily for you, you can expect equally great service every time you visit. Stop by again soon and we'll be ready!
Cant say enough about their attention and service,
Cant say enough about their attention and service, completely the best dealer I have ever worked with, and I have purchased over 10 new cars in my life (maybe more) truly the best!!!!!
Cant say enough about their attention and service,
Cant say enough about their attention and service, completely the best dealer I have ever worked with, and I have purchased over 10 new cars in my life (maybe more) truly the best!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We strive for greatness, and it sounds like we hit the mark with you! Thank you so much for sharing your thoughts in your review. Whenever a review like this comes in, we feel ready to take on the day and keep doing great work. Come see us again soon; we're looking forward to it!
Efficient.
Efficient. Clean. Organized. The employee dealing with the customer should be more professional at taking your mechanical issue
Efficient.
Efficient. Clean. Organized. The employee dealing with the customer should be more professional at taking your mechanical issue
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us! We're always looking for ways to improve and make service better. Come see us again soon; we're ready to earn that fifth star!
This is the best dealership in Miami for Hondas.
This is the best dealership in Miami for Hondas. I have been going to them since 1988. I would not go anywhere else. Thank you braman Honda.
This is the best dealership in Miami for Hondas.
This is the best dealership in Miami for Hondas. I have been going to them since 1988. I would not go anywhere else. Thank you braman Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After decades of working together, we're excited for even more! Thanks for continuing to trust us with your journey on the road, Maria. Whenever you're looking for your next Honda or need expert service, we're always here for you. Come see us again soon!
Exelenvia , buen trait, anabolic, buena attention,
Exelenvia , buen trait, anabolic, buena attention, complacency te tartan como familia, estoy muy complicida, satisfaction
Exelenvia , buen trait, anabolic, buena attention,
Exelenvia , buen trait, anabolic, buena attention, complacency te tartan como familia, estoy muy complicida, satisfaction
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Eres como de la familia para nosotros, Roselia! ¡Felicidades por tu nuevo Honda! Si tienes alguna pregunta sobre tu nuevo vehículo, estamos aquí para ayudarte. No dudes en ponerte en contacto con nosotros. Esperamos verte en tu primera cita de servicio. ¡Muchas gracias!
It was very good, good experience and attention love my
It was very good, good experience and attention love my new car thanx so much
It was very good, good experience and attention love my
It was very good, good experience and attention love my new car thanx so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your support and 5-star rating! It was our pleasure to serve you, and we’d love to welcome you back anytime.