Braman Honda

I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.

I bought my car from Braman Honda 4 years ago and have done all my oil changes there ever since. But after my most recent visit, I will never return. I took my car in for a routine oil change. The very next day, my A/C stopped blowing cold air. When I opened the hood, I discovered the A/C low-pressure hose was completely broken (not cracked or worn out), but visibly scratched and damaged from the outside. It looked like something had clearly hit or scraped it. I brought the car back and spoke with Oscar, the service manager. He was dismissive and only listened just enough to give me a canned response. I asked to speak to someone higher up, and he called in Alex Visoso, who walked in already defensive and ready to shut me down without even hearing me out. Their solution? A quote for $804 to replace the hose they damaged with $100 discount. Of course I declined. I took it to a trusted AC only mechanic who said to me that was obvious something hit or scraped the hose from outside (even before I explained to him what I thought what happened). He did the job for $250. Braman Honda has completely lost my trust. Between the damage, the poor customer service, and the outrageous quote, I won’t be going back.

Professional, efficient, considerate. A pleasure to visit. Dealership is very clean and neat. Easy to wait around. All around staff is courteous and professional.

Braman Honda is excellent !! Andy was very kind. The time I spend in the waiting room was great.. I love Braman Honda :)

Brian Gonzalez service rep was respectful and professional, he explained that in addition to gas recall service my car had an inspection and was in great shape, good customer service. Thank you

Cant say enough about their attention and service, completely the best dealer I have ever worked with, and I have purchased over 10 new cars in my life (maybe more) truly the best!!!!!

Efficient. Clean. Organized. The employee dealing with the customer should be more professional at taking your mechanical issue

This is the best dealership in Miami for Hondas. I have been going to them since 1988. I would not go anywhere else. Thank you braman Honda.

Exelenvia , buen trait, anabolic, buena attention, complacency te tartan como familia, estoy muy complicida, satisfaction

It was very good, good experience and attention love my new car thanx so much