Braman Honda

Mr.Carlos Uz As we stated in response to your previous 3 reviews,our goal is to provide every customer with professional, courteous, and respectful service. We understand that you have expressed concerns regarding your experiences with our dealership, as well as with other businesses. While we respect your right to share your opinions, we do not agree with the characterization of the events that occurred during your visit. Unfortunately, during your interaction with our staff, your behavior toward our employees and fellow customers was disruptive and included comments that we considered inappropriate and disrespectful. As a result, we made the decision to refuse further service, which is a right we reserve when interactions become abusive or hostile. We take all customer feedback seriously and continuously work to improve our operations. At the same time, we have an obligation to provide a safe and respectful environment for our employees and customers, and we will always support our team when they are subjected to unacceptable treatment. We wish you the best moving forward

Your response is filled with lots of holes. Let me teach you a lesson in Business and Customer Service and im going to never again recommend, think and etc Braman Honda. And for the record. I love Norman Braman, hes a Community Legend, but you all are terrible. This could have been all avoided, if you had Compentent Service workers, and not give me the run around. Then Oscarito comes and instead of being a Smart ass, he should have done what a real good Customer Service and or Manager would do? HEY HI THERE, PLEASE HOW MAY I HELP YOU? WHAT SEEMS TO BE THE PROBLEM? CAN I FIX THIS? IN A CALM DEMEANER, THATS HOW IT GETS DONE AND I WOULD NOT HAVE BEEN TRIGGERED TO REACT NEGATIVELY, NOT BE A SILENT SMART ASS. This bad experience happened to a Well Known Media Person like myself and let me tell you? From my last report i did on this? You lost customers. I be happy to share the responses with you? You could have handled this differently and de-escalated this with me and you wouldnt be in this mess. So in closing. The hell with Oscar the terrible and you all.

Hello, we’re glad Manny and our team provided attentive, speedy service for your Honda. We appreciate your kind words about our support and efforts. Please reach out anytime if you need anything else. Paulas Charles General Sales Manager [email protected]

We’re thrilled to hear your visit ran smoothly from the moment you arrived through pickup. Manny and our team appreciate your kind words about the prompt updates and courteous service. Enjoy driving your HR-V! Paulas Charles General Sales Manager [email protected]

It’s great to hear that our location worked well for you and that your Honda CR-V was returned clean and right on schedule. Manny is glad the email summary of the work performed was informative. We appreciate you choosing us and look forward to assisting with your next service. Paulas Charles General Sales Manager [email protected]

Great to hear our team answered all your questions and made your Honda CR-V service enjoyable. Thank you for recognizing our staff’s friendly assistance. We look forward to welcoming you back. Paulas Charles General Sales Manager [email protected]

It’s great to hear the details of your Honda Accord’s service were clearly explained. Manny is glad you felt informed throughout the process. Thank you for trusting us with your vehicle! Paulas Charles General Sales Manager [email protected]

Thank you for sharing your thoughts on your Honda service visit. It’s great to know our team provided a welcoming and efficient experience and that you found the waiting area clean and spacious. Manny will be thrilled to hear your kind words. Paulas Charles General Sales Manager [email protected]

We appreciate you trusting us with your Honda Passport service. We’re glad our team provided respectful expertise and resolved issues another dealer had overlooked. Please feel free to let us know if there’s anything else we can help with. Paulas Charles General Sales Manager [email protected]

It’s wonderful to know our team provided attentive service and answered all your questions during your Honda Civic visit. Thank you for recommending us, and we look forward to serving you again. Paulas Charles General Sales Manager [email protected]