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Meet Tracy Thompson

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Sales Representative
(32 reviews)

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Industry experience 12 years
Dealership experience 10 years

Reviews

Super star Tracy saves the day again i was in a accident

Super star Tracy saves the day again i was in a accident on Aug 9

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind comments and 5 star review. We appreciate you taking the time to review Martin Mazda. We are happy to have you as a member of the Martin Mazda customer family. Enjoy your new to you Mazda. Drive safe. Martin Delivers!

The personnel are very professional.

The personnel are very professional. The sales and support people are knowledgeable about the product line. The process was seamless and not stressful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful comments. We appreciate you taking the time to review Martin Mazda. We are happy to have you as a member of the Martin Mazda customer family. Let us know if you have any additional questions. We are here for you after the sale. Enjoy your new Mazda. Martin Delivers!

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Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Martin Mazda. We are happy to have you as a member of the Martin Mazda customer family. We are her for you after the sale. Let us know if you need anything. Enjoy your new Mazda. Martin Delivers!

The whole experience with Doug and the Martin dealership

The whole experience with Doug and the Martin dealership was exceptional. Doug was helpful and knowledgeable, made the time there enjoyable. Sorry we won't be back for a few year, but you know how Mazdas are. It's a dream to drive. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Robert for the wonderful comments. We appreciate you taking the time to review Martin Mazda and are happy to have you as a member of the Martin Mazda customer family. Remember, we are here for you after the sale. Let us now if you need anything. Enjoy your new Mazda. Martin Delivers!

I had a great experience.

I had a great experience. Everyone was nice and very friendly. The atmosphere was amazing as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind comments. We appreciate you taking the time to review Martin Mazda. We are happy to have you as a member of the Martin Mazda customer family. We are here for you after the sale. Let us know if you need our assistance. We will be happy to help. Enjoy your new ride! Martin Delivers!

Tracy was wonderful to work with.

Tracy was wonderful to work with. Especially during this trying time. He went above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind comments. We appreciate you taking the time to review Martin Mazda. We are excited to have you as a member of the Martin Mazda customer family. Remember, if you have any questions about your new Mazda, just let us know. We are here for you after the sale. Enjoy your new ride. Martin Delivers!

I had questions for the financial manager.

I had questions for the financial manager. But she.left at 9 pm. I left three messages and one verbal with the sales rep. No one ever called. I also have received 3 due notices from Chase and see my car is still due a payment on my Acct as of 4/20, yet I traded the car on 3/31. I see the car listed on your website, yet it’s not cleared or paid to Chase? I also found error on lease papers which the finance person had to change which lowered my payment significantly. I therefore put money down (2000) which I didn’t need to do, had it been correct. I am disappointed in how this lease went with Martin and their finance department. The sales rep was fine. No issues with her. But I won’t be back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Waters, I have forwarded your comments on to upper management. They are currently looking into this. Please note that the payoff was made on April 8, 2022. Thank you.

Christina was awesome.

Christina was awesome. She made sure I was up to date through the whole process of getting my Mazda , and when I picked it up sat in the car with me to program everything the way I wanted ! She also made sure I understood all of the tech in the car and It’s functions . great experience !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Ali for the great comments and 5 star review. We appreciate you taking the time to review Martin Mazda and are happy to have you as a member of the Martin Mazda customer family. let us know if you need any assistance, we are here for you after the sale. Enjoy your new Mazda. Martin Delivers!

Tracy was very helpful in helping me find what I wanted.

Tracy was very helpful in helping me find what I wanted. He knew right away what I would like when I was describing to him features I liked and I ended up loving the CX-5! Was overall a great and fast experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Kijanay for the wonderful comments and 5 star review. We appreciate you taking the time to review Martin Honda. We are happy to have you as a member of the Martin Mazda customer family. We are here for you after the sale. Let us know if we can assist you. Enjoy your new Mazda CX-5. Martin Delivers!

Dealership had a modern and updated look. The show room...

Dealership had a modern and updated look. The show room had a modern appeal. Very pleased with sales staff from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Martin Mazda. We are happy to have you as a member of the Martin Mazda customer family. If you need further assistance with your new vehicle, just let us know. We will be happy to assist you. Enjoy your new ride! Martin Delivers!