Reviews
Michael Ramos is amazing!
Michael Ramos is amazing! He was welcoming, professional, and very knowledgeable. I appreciate him and I ask for him every time I come in for service. I want to expressly state that I had gone to another dealership (Anaheim Hills- where I purchased the vehicle) earlier in the day and the service was in direct contrast to what I experienced at Walter’s. The people with whom I interacted at Walter’s from the gentleman who made my appointment, to the young man who checked me in, to the gentleman who checked my tire tread and pressure, to Michael Ramos- stellar! All around great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CH, Thank you for leaving Michael this 5-star rating! We strive for 100% customer satisfaction, and we are glad that Michael and the team took great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Relaxed comfortable vibe.
Relaxed comfortable vibe. The waiting area was clean, had great coffee, and the staff was super friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tiffany, thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with 5-star service. We hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I have been going to Walters Mercedes for over 15 years.
I have been going to Walters Mercedes for over 15 years. The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that Rob, Stephen, and the team consistently take exceptional care of you.. It is our pleasure to serve you and your Mercedes needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Always a great experience at Walter’s Mercedes.
Always a great experience at Walter’s Mercedes. Ask for Ross Geiger, he’s extremely helpful and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review, Rachel! We are so glad that our team consistently provides you with a top-notch experience and that Ross made this visit no different. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I recently had the pleasure of working with Reymundo
I recently had the pleasure of working with Reymundo Lopez at Riverside Mercedes-Benz, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I walked into the dealership, He was attentive, knowledgeable, and genuinely committed to helping me find the perfect vehicle. What stood out most was Reymundo's deep understanding of the Mercedes-Benz lineup—every question I had was met with clear, thoughtful answers. He took the time to understand my needs and preferences, and never once did I feel pressured or rushed. The entire process was smooth, transparent, and even enjoyable. Thanks to Reymundo Lopez I drove away in a car I absolutely wanted, feeling confident in my decision and well taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are so glad that Raymundo could get you into a vehicle that you love- while providing you with a 5-star experience. Your satisfaction means so much to us. We warmly congratulate you on your new Mercedes-Benz- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I had an outstanding experience at Mercedes-Benz of
I had an outstanding experience at Mercedes-Benz of Riverside! From the moment I walked in, the entire process was smooth, professional, and enjoyable. I want to give a special shoutout to Morris Gaines, my sales advisor, who went above and beyond to help me find the perfect car. He was incredibly knowledgeable, patient, and attentive to what I was looking for. Morris made sure every detail was taken care of, and I never felt pressured at any point. He took the time to explain everything clearly and made the entire purchase process seamless. I drove away in my new Mercedes feeling confident and completely satisfied. If you’re in the market for a Mercedes-Benz, I highly recommend visiting the Riverside dealership and asking for Morris Gaines. Exceptional service all around!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review and recommendation! Providing a smooth and remarkable experience is always our goal, and we are glad that Morris' efforts met your satisfaction. He will be delighted to know that you deeply valued his assistance. Congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
This dealership is super awesome!
This dealership is super awesome! The customer service is great! JR Rodriguez was very knowledgeable and polite! Great service, over all! I highly recommend this dealership for auto repairs, to purchase a Mercedes Benz car, or for any questions an owner of a Mercedes May have!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review and recommendation! We strive for 100% customer satisfaction, and we are thrilled that JR provided you with top-notch service. It is our pleasure to serve you and your Mercedes-Benz needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
No hassle buying a car in your dealership.
No hassle buying a car in your dealership.Thanks to Liliana Duran.She’s an asset to your companyOnly nice vibes & treatment from her.She’s a keeper.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! Providing a smooth, hassle-free experience is always our goal, and we are glad that Liliana's efforts met your satisfaction. She definitely is an asset to our team and she will be honored to hear of your kind words. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
There are no words to describe the stellar service I
There are no words to describe the stellar service I received from Raymundo. He made me feel at ease and the process was fast and easy. I walked out with the vehicle I wanted. His patience and expertise made it all possible. Walter Mercedes trusted with my first Mercedes since 2019.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lucy, thank you for your wonderful review! We work extremely hard to ensure our guests are satisfied with their visit, and we are glad that Raymundo took exceptional care of you. It is our pleasure to assist you in anyway possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
My recent service at Walter's MB Riverside exceeded my
My recent service at Walter's MB Riverside exceeded my expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We are glad that JR took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager