Irvine Subaru

I drove 6 hours to Irvine CA to get a 2020 Orange Manuel Crosstrek. Desiree, Daniel, and Frank all helped me and they were awesome. I had a great experience... they were personable, and friendly super fast process great deal and now I have my dream car. Thank you guys you ROCK at Irvine Subaru.

I had the clutch on my WRX fail on me. I set up an appointment for the same day, got a loaner, and then got a call 3 hours later saying it was ready for... pick up. It turned my frown upside down!

Great service work done properly and courteous staff

Very nice people, very patient with a newbie to Subarus, good followup processes to purchase to help the new owner get the most out of the car.

Fast deal with the right price. Very friendly staff. Go see Desiree. She will make you the perfect deal

Efficient, friendly staff. Car ready exactly on to. Facilities need upgrading.

Professional people. Answered our questions patiently.

My fiance and i bought our first vehicle together from here. Marcelo made the sales process very easy and got us exactly what we wanted. From there it... was downhill. They bait and switched us on the APR, saying they will only match the APR from our credit union if we buy their warranty after they said they could do it already. From there we brought it in for a torn window trim sticker which happened during our first oil change. When we came back to get it repaired we sat at the dealer for 5 hours for them to call us at the 5th hour to tell us they dont have the part in stock. Came back this time for our second oil change and to replace the window/door trim and during the rotation they scratched our wheel. Set an appointment for a replacement wheel, over the phone they said it was in stock. When i got there it wasn't so i set another one. I asked to speak to a manager and they all pointed fingers at each other like there was no general manager so the sales manager offered to talk to me, i expressed my frustration and he said ya nothing we can do for you and laughed. The problem here is everything is going bad here because they cant even find a person to hold accountable for anything. This time when i came back to get the wheel replaced, same thing, no wheel in stock. the manager insisted they had it in the back. I came to pick up the car later that day and they did not replace the scratched wheel they either had someone touch up and blend the paint or painted it themselves. it smelt like a rattle can and still had brake dust behind the wheel. I told the salesperson, "I see what you guys did, i'm not an idiot" the gentleman said is it good enough? I simple said sure it's close enough. but come on. LIVE UP TO YOUR WORD when you mess something up. From here on out we decided to take our car to independent shops after the issues we've had and only came back once for a recall and that is why i am leaving this review. Spoke to the gentleman the day before to confirm my appointment for my recall and see what the earliest drop off would be or if they had a early drop off. The gentleman said we open at 8 and kept offering me an oil change. I explained to him i'm there for the recall not a oil change. he kept repeating the same 8 AM and oil change thing so i hung up on him for the lack of help. When i arrive to drop off the car, the latino gentleman who was helping us told us they dont have the parts for the recall. so i asked why you guys had me schedule an appointment for a recall, i called to confirm the day before and now i've scheduled my entire day around this car and you guys don't have the parts and didn't do your part to tell us that? he looked the other way and said i cant do anything, we dont have the parts. so we left. I cannot believe how rude he was and the lack of attentiveness to a customer. You can thank this person for us never buying a car from Franks/Irvine ever again.

Everything was great, service preformed as discussed and car was delivered on time.

2013 Impreza went in for a factory recall on the engine valve springs. They provided a rental vehicle and completed the work faster than promised. I also... had some other maintenance done while the car was there, and it was very reasonably priced. Polite staff and very professional at all times. Highly recommend this service dept.