Koons Lexus of Wilmington

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4.6
(602 reviews)
Visit Koons Lexus of Wilmington
Sales hours:
Service hours:
View all hours
Service Sales
Monday 7:30am–7:00pm 9:00am–8:30pm
Tuesday 7:30am–7:00pm 9:00am–8:30pm
Wednesday 7:30am–7:00pm 9:00am–8:30pm
Thursday 7:30am–7:00pm 9:00am–8:30pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
New (302) 722-4327 (302) 722-4327
Used (410) 630-4808 (410) 630-4808
Service (302) 660-4811 (302) 660-4811

Inventory

See all 204 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2004.
At Lexus of Wilmington it is our mission to provide the drivers of Wilmington DE and surrounding locations with prestigious luxury cars SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Wilmington we go above and beyond to implement our expertise and experience to assist your every need.
We're Gonna WOW Ya!

Service center

Phone number (302) 660-4811

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.6
(602 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great Experience GO HERE

Fantastic experience, I cannot say how happy I am from beginning to end. I started with Katie the sales manager, who worked with me from the start. She set me up with Dario in sales who was the best salesperson I’ve ever dealt with, he was professional, friendly and knew everything about the Vehicle I purchased , even drove my car home the next day, I live in NJ, probably about 45 miles away from the dealership. I highly recommend the dealership especially Dario amd Katie. The finance manager was also great to deal with.

5.0

Excellent service. George is always ready to help and...

Excellent service. George is always ready to help and communicates very well in all situations.

Dealer response

We love to hear from our satisfied customers! Thanks for giving George a fabulous shoutout; he will be so happy to hear how much you enjoyed working with him. Drive safely and have a great day! - Koons Lexus of Wilmington

5.0

Being a customer for the past 11 years, means Koons Lexus...

Being a customer for the past 11 years, means Koons Lexus of Wilmington has always provided great service and exceptional vehicles.

Dealer response

Hello Joe! Thanks for the great review! It's awesome to have your confidence in us to get the job done right, and we really appreciate your business. See you again next time!

5.0

Excellent service! Courteous! Danielle Stevens is...

Excellent service! Courteous! Danielle Stevens is especially very helpful and efficient and trustworthy, and beautiful.

Dealer response

Rob, it's excellent that you can rely on Danielle for efficient and transparent care. We're grateful that you've taken the time to leave Koons Lexus of Wilmington a review, and we hope we'll have the chance to work with you again down the road!

5.0

Very accommodating and a pleasure to work with. Work was...

Very accommodating and a pleasure to work with. Work was done in a reasonable time.

Dealer response

We are thrilled that our team delivered such efficient, top-notch service! Thank you for choosing Koons Lexus of Wilmington and for taking the time to share your feedback. We hope to see you again!

5.0

Koons Lexus consistently delivers good service with a...

Koons Lexus consistently delivers good service with a smile. They've taken care of our car for years and it still runs like a top. Thanks Koons!

Dealer response

Thank you for continuing to trust our team with your business and your vehicle! We appreciate your feedback and we hope to work with you for a long time to come at Koons Lexus of Wilmington.

5.0

Service as promised.

George went way out of way to get me a loaner, didn't think one was there and someone brought it back and hooked me up. Very nice people in the service area. They were on time and very thorough. Everything was on time and as promised. I highly recommend Koons Lexus for a great experience.

Dealer response

Thank you for taking the time to review us, Mike! We appreciate your support and are thrilled to hear that you had such a successful service experience working with George and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

5.0

Great dealership, friendly and courtesy service area....

Great dealership, friendly and courtesy service area. They were on time and delivered everything as promised. Got a loaner last minute.. George went out of his way to hook me up.

Dealer response

Mike, thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such an outstanding service experience working with George and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back next time!

1.0

DO NOT BUY A CAR HERE!

Do Not Buy a Car Here! Why? Ask Sales Manager, James and Salesperson, Katie. I expressed interest in a vehicle thru CarGurus this past Saturday. I called Monday morning and was told by Katie that she "sees my name on the list" and the car is still available. I was referred to Sales Manager, James, to discuss the price. He agreed to my offer and he indicated to speak with Katie to schedule an appointment. I communicated that I already had financing and would be ready to go after a text drive. I immediately called back and left a voicemail for Katie, indicating I would arrive around 2-3pm. After not hearing back from Katie, an hour later I called to follow up and again a voice mail. Since I was about to head out to the dealer (1.5hr ride), I called again and reached Katie who told me the car was being test driven. While discussing with her my frustration, the customer was now at the financing qualification stage and she said it was "first come, first serve". I then asked for James and after being on hold for several minutes, received his voice mail. I dialed "0" for the receptionist and low and behold, Kimberly and Jen at the front desk were the most helpful employees of Koon's Wilmington. Thank you Jen and Kimberly! Jen and Kimberly told me that they take appointments, Really? Who would have guessed? She took my information and indicated she would give it to James and of course, I never got a call back. I called to see if the customer made the purchase and of course James indicated it was a done deal, car gone. After expressing my frustration one last time with James as I am in Sales myself, these two individuals is why salespeople get a bed rap, James said "All of this over a 2008 Infiniti" He totally missed my point!!!!

Dealer response

Hi Greg, I'm really sorry to hear that you're frustrated and that we gave the test drive opportunity to someone else. We certainly expect more for our valued guests, and I apologize, for we should have had a better line of communication with you. If there are any other vehicles you're interested in, I'd be interested in helping you make an appointment for a test drive. Best, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

4.0

It was easy to get a convenient time for the service. I...

It was easy to get a convenient time for the service. I brought it in early and was promptly taken to check in. The car was done on time and the service personnel were pleasant.

Dealer response

We strive to offer efficient and organized service visits, and it's wonderful to hear how much our efforts have meant to you, Charlie! It's our pleasure to take great care of you at Koons Lexus of Wilmington, and we hope to see you again down the road!

Read all 602 reviews