Koons Lexus of Wilmington

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:30 PM
Service 7:30 AM - 7:00 PM

Koons Lexus of Wilmington Hours

Sales

Monday

9:00 AM - 8:30 PM

Tuesday

9:00 AM - 8:30 PM

Wednesday

9:00 AM - 8:30 PM

Thursday

9:00 AM - 8:30 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since September 2004

At Lexus of Wilmington, it is our mission to provide the drivers of Wilmington DE and surrounding locations with prestig

...

ious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Wilmington, we go above and beyond to implement our expertise and experience to assist your every need.

"We're Gonna WOW Ya!"

Service

Wiper Blade Replacement

$49.99 and up*

Cabin Filter Replacement

$79.95 and up*

Air Filter Replacement

$59.99 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
481 lifetime reviews. Includes reviews of Koons Lexus of Wilmington from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Recently purchased a Lexus 350 ES at Koons Lexus in Wilmington,De. Very stress free and easy purchase. Dan Hayes was courteous,knowledgeable and very helpful.And... I might add very patient with all the questions and requests I had. Also,the technologist specialist was soo very friendly and helpful.He walked me through so many steps and assured me I could return any time for a refresher which in fact,I did. Overall, a very easy comfortable dealing and will certainly recommend to others

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for posting about your recent purchasing experience so that others will know what it's like to be a guest at Koons Lexus of Wilmington! We a...re thrilled that the buying process was easy and that Dan answered all of your questions so that you could feel completely confident in your decision. All of us are grateful for your business and hope that you are enjoying your Lexus 350 ES.

  • 5.0 out of 5
    September 29, 2019

    My poor car was in such terrible shape when it went in for service. In just a couple days, I got new tires, new shocks, clean filters and some other small... repairs and my car is running like a brand new car.!! I had it detailed and what a fabulous job they did..!! It's so clean, smells like new and sparkles when the sun hits it. I'm loving my car again...(":

    5.0 out of 5
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    5.0 out of 5
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sandi - It's wonderful to hear that your car is running smoothly after your visit to Koons Lexus of Wilmington! We love that you're safe and happy ...out on the road. Thank you so much for trusting us with your business!

  • October 19, 2012

    I own two RX330 vehicles that have been serviced at Lexus of Wilmington. I have always found the folks in their service department easy to deal with. They... are accommodating in setting up service appointments and have a great loaner-car program if you need to leave your car for the day. The service work is always done right, they keep you informed while the car is in the shop and they even wash your car before you pick it up. Overall, a great service experience.

    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2019

    I had to give a ten to my sale representative, Kham Sysaath. I am very highly recommend him to all my family and friends for their next car purchase. Thanks...

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Trang, we're thrilled that you had such a great experience working with Kham. Thank you for recommending Koons Lexus of Wilmington to your friends and... family. We appreciate your business!

  • 5.0 out of 5
    August 30, 2019

    Awesome experience. Bob was very helpful and understanding of my needs with pressure. Also James white was helpful with my purchase help me to understand... leasing. Over all great staff.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for coming to Koons Lexus of Wilmington to look into a lease. We appreciate your kind words about Bob and the rest of our team. Thank you fo...r being our guest!

  • 5.0 out of 5
    August 23, 2019

    George stopped in on his day off and saw me in line. He took care of me from start to finish. He even cleaned a spot I got on my driver's side rug. Now... that's dedicated customer first service !!!

    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michael! Thank you for your review of Koons Lexus of Wilmington. It's wonderful to read George demonstrated excellent customer service to you durin...g your recent visit. Customer service is very important to us! Thank you for your support and see you next time!

  • 5.0 out of 5
    August 19, 2019

    This is my 8th Lexus from Bob Barrett , 7 Gx 460's and a Rx 350 over 15 years . Every contact with Bob Barrett has been truly a pleasure ! I have a Lexus... dealer about 2 miles away from me in Chester Springs, but my relationship with Bob makes him the only salesman I would recommend without reservation.

    5.0 out of 5
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of Koons Lexus of Wilmington! We are truly grateful for your loyalty to our dealership and to the Lexus brand. Your kind wor...ds about Bob are wonderful to read and we look forward to seeing you again soon. Have a great day!

  • 5.0 out of 5
    July 28, 2019

    I was at your dealership yesterday with a very good friend of mine to purchase a pre-owned vehicle. Donna Griffith remained calm, polite, patient, all... the while insisting to close the deal . My friend wasn't easy to deal with especially considering there isn't a whole lot of juice to play with in used care sales. You definitely have a wonderful sales rep there. She is professional as well as witty and would highly recommend her should I come across anyone looking to make a purchase in your establishment.

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5-star review of Koons Lexus of Wilmington! It's wonderful to read your compliments about Donna and the customer service she provid...ed your friend while he was looking for a used car. We appreciate your recommendation and hope you have a great day!

  • 5.0 out of 5
    June 13, 2019

    This was my second Lexus ES 350 from Bob and my third overall from Koons Lexus of Wilmington. Bob was very easy to deal with yet knowledgeable and detail... oriented. Friendly and courteous, my buying/leasing experience was totally without stress or hassle. Turned in my old leased car and drove out with the new car of my choice the same day. How much do I recommend Bob and Koons Lexus of Wilmington? I drove 200 miles round trip to work with them on my 2019 acquired on 5/31/19! Kudos Bob and Koons Lexus of Wilmington.

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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of Koons Lexus of Wilmington! Congratulations on your new 2019 Lexus ES 350-I hope you are enjoying it. We certainly appreci...ate your repeat business along with your positive feedback about Bob. Thank you for your support and for making the long drive to our dealership. Hope we can work with you again soon!

  • 2.0 out of 5
    June 6, 2019

    I was looking for a used Honda Ridgeline and I found one on Autotrader that was advertised at Koons Lexus in Wilmington. The price was in line with other... prices I have seen on the internet and the Carfax looked good so I decided to check it out. Koons Lexus's used cars are housed in a building which I believe was once an indoor skating rink. The salesman led me to the Ridgeline indoors and I immediately noticed a paper on the front windshield. It read "Reconditioning Fee $695"! Are ya kidding me! This should be included in the price. Anyway I took the Ridgeline out for a drive and really liked it! The previous owner had taken very good care of it. So yes I was interested in purchasing it. The salesman writes up the bill of sale and adds the $695 to the price of the vehicle. So I'm ready to walk. I tell him that I will not pay the $695 reconditioning fee. So he does take it off the price of the vehicle. I get my phone calculator out and jungle the numbers. For some reason my numbers aren't jiving with theirs! I'm off by quite a bit! I look at the bill of sale and they have the price of the vehicle, title and tag fees, sales tax and a $599 PROCESSING FEE! xxx! What's that for! Oh everybody pays that! Well I'm not and I walk out the door. I'm checking out the Ridgeline outside. I don't' want to let it go because it's really a nice one. The salesman comes out and says they will take $250 off the price of the vehicle but the $599 stays. Like a schmuck I say take off $250 more and I'll buy it. So they did and I did purchase the truck. I've had the truck for a little over a month and I really do like it. As for Koon Lexus's sales practices I don't! Would I recommend them? Sorry but no..

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    Friendliness
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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Michael - We are very sorry to hear that you are disappointed. As with many dealerships we have processing fees which are clearly stated in all docume...ntation. We covered the recondition fee and offered a discount on the price of the vehicle, but I apologize that this wasn't enough to improve your experience. We do appreciate your feedback and hope that you're enjoying your Honda Ridgeline. Thank you.

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