Koons Lexus of Wilmington

Recently purchased a Lexus 350 ES at Koons Lexus in Wilmington,De. Very stress free and easy purchase. Dan Hayes was courteous,knowledgeable and very helpful.And... I might add very patient with all the questions and requests I had. Also,the technologist specialist was soo very friendly and helpful.He walked me through so many steps and assured me I could return any time for a refresher which in fact,I did. Overall, a very easy comfortable dealing and will certainly recommend to others

My poor car was in such terrible shape when it went in for service. In just a couple days, I got new tires, new shocks, clean filters and some other small... repairs and my car is running like a brand new car.!! I had it detailed and what a fabulous job they did..!! It's so clean, smells like new and sparkles when the sun hits it. I'm loving my car again...(":

I own two RX330 vehicles that have been serviced at Lexus of Wilmington. I have always found the folks in their service department easy to deal with. They... are accommodating in setting up service appointments and have a great loaner-car program if you need to leave your car for the day. The service work is always done right, they keep you informed while the car is in the shop and they even wash your car before you pick it up. Overall, a great service experience.

I had to give a ten to my sale representative, Kham Sysaath. I am very highly recommend him to all my family and friends for their next car purchase. Thanks...

Awesome experience. Bob was very helpful and understanding of my needs with pressure. Also James white was helpful with my purchase help me to understand... leasing. Over all great staff.

George stopped in on his day off and saw me in line. He took care of me from start to finish. He even cleaned a spot I got on my driver's side rug. Now... that's dedicated customer first service !!!

This is my 8th Lexus from Bob Barrett , 7 Gx 460's and a Rx 350 over 15 years . Every contact with Bob Barrett has been truly a pleasure ! I have a Lexus... dealer about 2 miles away from me in Chester Springs, but my relationship with Bob makes him the only salesman I would recommend without reservation.

I was at your dealership yesterday with a very good friend of mine to purchase a pre-owned vehicle. Donna Griffith remained calm, polite, patient, all... the while insisting to close the deal . My friend wasn't easy to deal with especially considering there isn't a whole lot of juice to play with in used care sales. You definitely have a wonderful sales rep there. She is professional as well as witty and would highly recommend her should I come across anyone looking to make a purchase in your establishment.

This was my second Lexus ES 350 from Bob and my third overall from Koons Lexus of Wilmington. Bob was very easy to deal with yet knowledgeable and detail... oriented. Friendly and courteous, my buying/leasing experience was totally without stress or hassle. Turned in my old leased car and drove out with the new car of my choice the same day. How much do I recommend Bob and Koons Lexus of Wilmington? I drove 200 miles round trip to work with them on my 2019 acquired on 5/31/19! Kudos Bob and Koons Lexus of Wilmington.

I was looking for a used Honda Ridgeline and I found one on Autotrader that was advertised at Koons Lexus in Wilmington. The price was in line with other... prices I have seen on the internet and the Carfax looked good so I decided to check it out. Koons Lexus's used cars are housed in a building which I believe was once an indoor skating rink. The salesman led me to the Ridgeline indoors and I immediately noticed a paper on the front windshield. It read "Reconditioning Fee $695"! Are ya kidding me! This should be included in the price. Anyway I took the Ridgeline out for a drive and really liked it! The previous owner had taken very good care of it. So yes I was interested in purchasing it. The salesman writes up the bill of sale and adds the $695 to the price of the vehicle. So I'm ready to walk. I tell him that I will not pay the $695 reconditioning fee. So he does take it off the price of the vehicle. I get my phone calculator out and jungle the numbers. For some reason my numbers aren't jiving with theirs! I'm off by quite a bit! I look at the bill of sale and they have the price of the vehicle, title and tag fees, sales tax and a $599 PROCESSING FEE! xxx! What's that for! Oh everybody pays that! Well I'm not and I walk out the door. I'm checking out the Ridgeline outside. I don't' want to let it go because it's really a nice one. The salesman comes out and says they will take $250 off the price of the vehicle but the $599 stays. Like a schmuck I say take off $250 more and I'll buy it. So they did and I did purchase the truck. I've had the truck for a little over a month and I really do like it. As for Koon Lexus's sales practices I don't! Would I recommend them? Sorry but no..