Koons Lexus of Wilmington

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 8:30 PM
Service 7:30 AM - 7:00 PM

Koons Lexus of Wilmington Hours

Sales

Monday

9:00 AM - 8:30 PM

Tuesday

9:00 AM - 8:30 PM

Wednesday

9:00 AM - 8:30 PM

Thursday

9:00 AM - 8:30 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2004

At Lexus of Wilmington, it is our mission to provide the drivers of Wilmington DE and surrounding locations with prestig

...

ious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Wilmington, we go above and beyond to implement our expertise and experience to assist your every need.

"We're Gonna WOW Ya!"

Service

Wiper Blade Replacement

$49.99 and up*

Cabin Filter Replacement

$79.95 and up*

Air Filter Replacement

$59.99 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
516 lifetime reviews. Includes reviews of Koons Lexus of Wilmington from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 6, 2020

    Thanks to Donna Griffith and staff On 10/26/20 my wife and I had an amazing experience@Koons Lexus of Wilmington we traveled from Nj and we felt at home... with the outstanding customer service.. thxs to Corey Reed Technology specialist and the prep crew as well ..five stars to the entire staff at Koons Lexus of William Wilmington Delaware and we Definitely will be recommending Family🏘 and friends to this dealership thxs again guys👍🏽👍🏽BTW the wife is loving her new F-Sport B-Day 🎁 gift😊😊

    5.0 out of 5
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    Does recommend this dealer
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    sin7body

    Thank you guys and it was definitely worth the drive from New Jersey .. happy wife happy life :) lol..keep up the great customer service ¿¿¿¿¿¿¿¿¿¿¿¿...¿¿¿¿

  • 5.0 out of 5
    October 20, 2020

    George Shaer was a pleasure to work with. Took my Lexus ES350 in for a recall today. George handled everything wonderfully. Was offered a loaner however... we decided to wait and the waiting area was very nice and we were very pleased with the accommodations and the repair work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Herm - thank you for trusting us to take care of your Lexus ES 350. George is an excellent member of our Koons Lexus of Wilmington team and I am pl...eased to hear that he provided you with 5-star service. Additionally, we are glad to hear that you enjoyed the service and amenities at our location and we look forward to your next visit!

  • October 19, 2012

    I own two RX330 vehicles that have been serviced at Lexus of Wilmington. I have always found the folks in their service department easy to deal with. They... are accommodating in setting up service appointments and have a great loaner-car program if you need to leave your car for the day. The service work is always done right, they keep you informed while the car is in the shop and they even wash your car before you pick it up. Overall, a great service experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 17, 2020

    I have always drove a Lexus and I had only had wonderful car buying experiences and I always loved my car. Hadi Davoudi, Finance Director made me feel... like I was at a buy here, pay here operation not a Lexus Dealership. He lied to me about the service contract and even after I called Lexus warranty and confronted him with the truth he continued to lie. I had to call Corporate in order to get a repair done to my car in a timely manner. The only saving grace was Leigh, Customer Relations Mgr. She was wonderful and did everything she could to help me. Also, Rob in service was great to work with. Donna Griffith, Salesperson was nice when she sold me the car but after that she brushed me off and would not return my calls. When I did talk to her she told me some nonsense. I am a 62 year old women and I feel like I was treated like I was some dumb kid. I hate the car.

    2.0 out of 5
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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 17, 2020

    Hadi Davoudi, Finance Director is a liar. I have always drove a Lexus and I have only had good experiences with my purchases and the car. I hate this... car. He sold me an extended warranty but he told me if I didn't buy it my car would have no warranty. No true, Certified Lexus's come from the manufacturer not the dealer. Even after I called the manufacturer and told him what they said he still lied. He remined me of a crooked tv salesman. Don't buy Luxcare. I paid almost $800 for something you can buy on eBay for $84.00. Same product. Leigh, Customer Relations Mgr, and Rob, Service Mgr. were wonderful. They were the only bright spot in this awful experience. Don't use Donna Griffith for a salesperson because she is the worst.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Arlene - We would never want to mislead a customer, and I'm sorry that your experience was frustrating. I want to speak with you directly about your e...xperience to understand how I can help - would you please give me a call at your earliest convenience? Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

  • 5.0 out of 5
    October 16, 2020

    Donna was great to work with, she made a great deal for me to get into the car that I love. I would recommend to anyone to work with her.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Karen - thank you for taking a moment to review Koons Lexus of Wilmington! We're pleased to hear that Donna helped you purchase the right vehicle. ...Congrats and safe travels!

  • 4.0 out of 5
    October 10, 2020

    The dealership is good but probably suffering at the moment from staff shortages due to Covid. I bought a new NX300 from them and their were issues with... the delivery. Enter Leigh, who explained all that was going on and offered reasonable measures. She listens and seeks to get to an agreement where others just spout policies. She is the easiest person to work with and is truly an asset to the Koons organization. I have confidence when speaking to her. Well done.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Koons Lexus of Wilmington

    Thank you for trusting Koons Lexus of Wilmington with your business. I am especially glad to see that Leigh worked hard to be accommodating in this si...tuation as customer satisfaction is our priority. We hope that you enjoy your Lexus NX 300!

  • 5.0 out of 5
    September 29, 2020

    Djibril was very knowledgeable and answered all of our questions . He also delivered my new vehicle himself. I was very impressed with how he handle himself... .and would definitely purchase again from him and Koons.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Koons Lexus of Wilmington

    Thank you for reviewing Koons Lexus of Wilmington and for giving a shout out to Djibril. Customer satisfaction is our goal and we are thrilled to hear... that you were taken care of throughout the entire experience. Safe travels!

  • 5.0 out of 5
    September 29, 2020

    The best sales consultant ever. Knows the product. Great experience with DJ. Will recommend him to all of my friends and family. Thank you for everything...

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Koons Lexus of Wilmington

    Thank you for taking the time to review Koons Lexus of Wilmington! We're thrilled to hear that DJ provided you with such a pleasant experience. Safe t...ravels in your new ride!

  • 4.0 out of 5
    September 23, 2020

    1. Service scheduling process is poorly managed: ineffective call redirection; call center associates that cannot help to proceed with the simple tasks... of scheduling a service appointment; online scheduling lacks an option to choose a particular consultant. 2. Lexus considered a premium brand, but my car had never went out of service properly washed - service consultant had to wipe out all around the vehicle. 3. The facility is tight, not enough space on the parking lot, no designated parking lots for the service vehicles. On the other hand, George Shaer, assistant service manager, did his job great as always. Thank you, George! Few words about sales management. My GX is almost 3 years old. It can be traded in now. Sales managers at Koons tried to cold call me once about a month ago - of course, with no success and no follow-up. But NO ONE from sales contacted me yesterday at the dealership when I visited service and had enough time to listen to their presentations, financing options, and to have a test drive with new Lexus.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rod - Thank you for taking the time to share this feedback. Customer reviews help us improve our service and I appreciate you bringing these concerns ...to my attention. I would be glad to connect you with someone who can assist with you trade in, but I won't be able to find your contact information without a last name. Please give me a call at your convenience. Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

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