[{"id":48187,"personPtyId":36570435,"firstName":"Leigh","lastName":"Encarnacion","titleText":"Customer Relations Manager","shortBioText":"Leigh started with Lexus and in the auto industry in 1992. She started at Koons in May 2008. Leigh's favorite quote by Willa A. Foster says, \"Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.\" It was used in a thank you letter that Leigh received. She firmly believes \"Kindness and a smile. They cost nothing, but mean so much!\" \r\n\r\nLeigh has many blessing in her life outside of work including life, family, friends, and the gift of time.","emailTxt":"leigh.encarnacion@koons.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/7538ee3e-150d-4e4d-9dc5-f4819ae3c2e7.jpg","drDealerId":8444,"dealerEmpStartDtUtc":"707356800","industryStartDtUtc":"707356800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":473156,"personPtyId":38717637,"firstName":"Ryan","lastName":"Jones","titleText":"Sales Mangager","shortBioText":"Ryan is a recent addition to the Lexus of Wilmington team and has been in the Automotive Industry since 2006.He also graduated Summa Cum Laude with a Bachelors Degree in Finance and Economics. Some of his hobbies include playing Ice Hockey Boating in the Chesapeake Bay Traveling the world and spending valuable time with family and friends.","emailTxt":"ryan.jones@koons.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/5b223bd0b4e2.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660244,"firstName":"Donna","lastName":"Griffith","titleText":"Sales Associate","emailTxt":"donna.griffith@koonsauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/97f8af1bcb33.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550986,"personPtyId":50445316,"firstName":"Koons","lastName":"Automotive","emailTxt":"info@widewall.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8444,"certifiedEmployee":false},{"id":68637,"firstName":"Andrew","lastName":"Greene","titleText":"Pre-Owned Manager","shortBioText":"Andrew graduated from University of Delaware. Previously, he was employed in the Internet Sales Department at Toyota dealership in Kentucky and joined Koons organization in August, 2011. Prior to the automobile industry, he spent 10 years in New England supervising all retail and event promotions for the Boston Globe. Andrew has two boys. His hobbies include sports, politics and history.","emailTxt":"drew.greene@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/193ad77a127f.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":473158,"personPtyId":36488822,"firstName":"Rob","lastName":"Payson","titleText":"Service Advisor","shortBioText":"Rob joined the Koons Lexus of Wilmington team in December 2012 but has been in the automotive industry since 1988. He enjoys spending his free time watching football, NASCAR, and going paintballing.","emailTxt":"rob.payson@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/0da978adca06.jpg","drDealerId":8444,"dealerEmpStartDtUtc":"1354320000","industryStartDtUtc":"594345600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":473149,"personPtyId":36585786,"firstName":"Kim","lastName":"Gallia","titleText":"General Sales Manager","emailTxt":"kim.gallia@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/fbc060bbbeba.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":481671,"personPtyId":38149738,"firstName":"Anthony","lastName":"Tracey","titleText":"Service Advisor","emailTxt":"anthony.tracey@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8444,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"631152000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":336816,"personPtyId":38143800,"firstName":"Pernell","lastName":"Pressey","titleText":"Finance Manager","shortBioText":"Pernell started in the automotive industry in 2005. What he finds most exciting about his job is learning new things and meeting new people. Pernell enjoys spending his free time with his wife, two girls, vacationing, and practicing his drumming skills.","emailTxt":"pernell.pressey@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/7256132ecd76.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":479187,"personPtyId":38535389,"firstName":"Erik","lastName":"Ozoria","titleText":"Sales Consultant","emailTxt":"erik.ozoria@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660252,"firstName":"Djibril","lastName":"Semega","titleText":"Sales Consultant","shortBioText":"","emailTxt":"djibril.semega@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/0ac4c879216b.jpg","drDealerId":8444,"dealerEmpStartDtUtc":"1569888000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":337937,"personPtyId":36939675,"firstName":"Chloe","lastName":"Orcutt","titleText":"Marketing and Social Media Assistant","emailTxt":"chloe.orcutt@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/8086bfeceed0.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":476757,"firstName":"Elaine","lastName":"Johnson","titleText":"Office Manager","shortBioText":"Elaine started in the automotive industry in 1985, and she started working for Koons Lexus of Wilmington in March 2011. Elaine loves working in the car business. Elaine loves animals. In October 2010, her family got a rescue Beagle named Emmie. During the summer months, Elaine spends a lot of time at her shore house in Cape May County New Jersey.","emailTxt":"elaine.johnson@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":473152,"firstName":"Rick","lastName":"Scouten","titleText":"Parts Manager","shortBioText":"Rick has been in the automotive industry since 1988 including five years as a Certified Technician. Rick has been a Master Certified Parts Manager with Lexus of Wilmington since 1995. Rick has worked hard on building up the Parts Department to give customers the best possible service. As a result, the Parts Department has won the Lexus Best of the East award seven years straight. Rick is happily married to his wife and best friend, Christine. They are the proud parents of a wonderful daughter, Stephanie, who graduates in 2010 with a Bachelors degree in History from Wesley College. Stephanie has also worked part time for Lexus of Wilmington during the past seven years. When not working hard, Rick loves to spend time with his family, work with computers, play golf, and watch NASCAR.","emailTxt":"rick.scouten@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/6d4fe7caa57f.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":473144,"firstName":"Robin","lastName":"Smith","titleText":"Asst. Parts Manager","shortBioText":"Robin began in the automotive industry in 1987. She has been a part of Lexus of Wilmington since 2012. In her spare time she enjoys playing golf, going out on her boat, and spending time at her beach house.","emailTxt":"Robin.smith@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/03c5d393db5f.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":660264,"firstName":"Andrew","lastName":"Mwaniki","titleText":"Sales Consultant","emailTxt":"andrew.mwaniki@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660255,"firstName":"Chris","lastName":"Nepi","titleText":"Sales Consultant","emailTxt":"chris.nepi@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/db8dcfd0e481.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660260,"firstName":"Dan","lastName":"Hayes","titleText":"Sales Consultant","emailTxt":"dan.hayes@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/5c0284e1a0d8.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660261,"firstName":"Dario","lastName":"McCollin","titleText":"Sales Consultant","emailTxt":"dario.mccollin@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/d84c613e1e37.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660263,"firstName":"Harry","lastName":"Freeman","titleText":"Sales Consultant","emailTxt":"harry.freeman@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/5d139b1294db.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660246,"firstName":"Jayson","lastName":"Kirk","titleText":"Sales Consultant","emailTxt":"jayson.kirk@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/03e3b7424c8f.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660242,"firstName":"Katie","lastName":"Travers","titleText":"Business Development Manager","emailTxt":"Katie.Travers@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/8f8a967693fa.jpg","drDealerId":8444,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476852,"firstName":"Kenneth","lastName":"Troxell","titleText":"Inventory Manager","shortBioText":"Kenny is new to the automotive industry and with Koons since June 2013. Most of his life was spent on a golf course, where he was the best caddy you could find. In his free time, he enjoys a good cigar and watching his favorite Philly sports team.","emailTxt":"kenny.troxell@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/661dca510b57.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660249,"firstName":"Kia","lastName":"Turner","titleText":"Sales Consultant","emailTxt":"kia.turner@koonsauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/b41020b1d796.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":473151,"firstName":"Teresa","lastName":"Mercado","titleText":"Part Sales Associate","shortBioText":"Teresa started in the auto industry in 1999. She started at Koons in December 2014. She is a proud mother of two awesome girls. In her free time she enjoys camping,hiking,fishing and riding.","emailTxt":"teresa.mercado@koons.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/8444/employees/750eb1cadcc1.jpg","drDealerId":8444,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Koons Lexus of Wilmington

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 8:30 PM
Service 7:30 AM - 7:00 PM

Koons Lexus of Wilmington Hours

Sales

Monday

9:00 AM - 8:30 PM

Tuesday

9:00 AM - 8:30 PM

Wednesday

9:00 AM - 8:30 PM

Thursday

9:00 AM - 8:30 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2004

At Lexus of Wilmington, it is our mission to provide the drivers of Wilmington DE and surrounding locations with prestig

...

ious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Wilmington, we go above and beyond to implement our expertise and experience to assist your every need.

"We're Gonna WOW Ya!"

Service

Wiper Blade Replacement

$49.99 and up*

Cabin Filter Replacement

$79.95 and up*

Air Filter Replacement

$59.99 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
516 lifetime reviews. Includes reviews of Koons Lexus of Wilmington from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 6, 2020

    Thanks to Donna Griffith and staff On 10/26/20 my wife and I had an amazing experience@Koons Lexus of Wilmington we traveled from Nj and we felt at home... with the outstanding customer service.. thxs to Corey Reed Technology specialist and the prep crew as well ..five stars to the entire staff at Koons Lexus of William Wilmington Delaware and we Definitely will be recommending Family🏘 and friends to this dealership thxs again guys👍🏽👍🏽BTW the wife is loving her new F-Sport B-Day 🎁 gift😊😊

    5.0 out of 5
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    Pricing
    Does recommend this dealer
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    sin7body

    Thank you guys and it was definitely worth the drive from New Jersey .. happy wife happy life :) lol..keep up the great customer service ¿¿¿¿¿¿¿¿¿¿¿¿...¿¿¿¿


    Worked with:
    Ryan Jones

    Sales Mangager

    NOT RATED

    Donna Griffith

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 20, 2020

    George Shaer was a pleasure to work with. Took my Lexus ES350 in for a recall today. George handled everything wonderfully. Was offered a loaner however... we decided to wait and the waiting area was very nice and we were very pleased with the accommodations and the repair work.

    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Herm - thank you for trusting us to take care of your Lexus ES 350. George is an excellent member of our Koons Lexus of Wilmington team and I am pl...eased to hear that he provided you with 5-star service. Additionally, we are glad to hear that you enjoyed the service and amenities at our location and we look forward to your next visit!

  • October 19, 2012

    I own two RX330 vehicles that have been serviced at Lexus of Wilmington. I have always found the folks in their service department easy to deal with. They... are accommodating in setting up service appointments and have a great loaner-car program if you need to leave your car for the day. The service work is always done right, they keep you informed while the car is in the shop and they even wash your car before you pick it up. Overall, a great service experience.

    5.0 out of 5
    Customer Service
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    October 17, 2020

    I have always drove a Lexus and I had only had wonderful car buying experiences and I always loved my car. Hadi Davoudi, Finance Director made me feel... like I was at a buy here, pay here operation not a Lexus Dealership. He lied to me about the service contract and even after I called Lexus warranty and confronted him with the truth he continued to lie. I had to call Corporate in order to get a repair done to my car in a timely manner. The only saving grace was Leigh, Customer Relations Mgr. She was wonderful and did everything she could to help me. Also, Rob in service was great to work with. Donna Griffith, Salesperson was nice when she sold me the car but after that she brushed me off and would not return my calls. When I did talk to her she told me some nonsense. I am a 62 year old women and I feel like I was treated like I was some dumb kid. I hate the car.

    2.0 out of 5
    Customer Service
    5.0 out of 5
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    2.0 out of 5
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    3.0 out of 5
    Pricing
    Does not recommend this dealer
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    Worked with:
    Leigh Encarnacion

    Customer Relations Manager

    (4.6) 39 reviews

    Donna Griffith

    Sales Associate

    NOT RATED

    Rob Payson

    Service Advisor

    NOT RATED

  • 2.0 out of 5
    October 17, 2020

    Hadi Davoudi, Finance Director is a liar. I have always drove a Lexus and I have only had good experiences with my purchases and the car. I hate this... car. He sold me an extended warranty but he told me if I didn't buy it my car would have no warranty. No true, Certified Lexus's come from the manufacturer not the dealer. Even after I called the manufacturer and told him what they said he still lied. He remined me of a crooked tv salesman. Don't buy Luxcare. I paid almost $800 for something you can buy on eBay for $84.00. Same product. Leigh, Customer Relations Mgr, and Rob, Service Mgr. were wonderful. They were the only bright spot in this awful experience. Don't use Donna Griffith for a salesperson because she is the worst.

    2.0 out of 5
    Customer Service
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    4.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Arlene - We would never want to mislead a customer, and I'm sorry that your experience was frustrating. I want to speak with you directly about your e...xperience to understand how I can help - would you please give me a call at your earliest convenience? Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615


    Worked with:
    Leigh Encarnacion

    Customer Relations Manager

    (4.6) 39 reviews

    Donna Griffith

    Sales Associate

    NOT RATED

    Rob Payson

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 16, 2020

    Donna was great to work with, she made a great deal for me to get into the car that I love. I would recommend to anyone to work with her.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Karen - thank you for taking a moment to review Koons Lexus of Wilmington! We're pleased to hear that Donna helped you purchase the right vehicle. ...Congrats and safe travels!


    Worked with:
    Donna Griffith

    Sales Associate

    NOT RATED

  • 4.0 out of 5
    October 10, 2020

    The dealership is good but probably suffering at the moment from staff shortages due to Covid. I bought a new NX300 from them and their were issues with... the delivery. Enter Leigh, who explained all that was going on and offered reasonable measures. She listens and seeks to get to an agreement where others just spout policies. She is the easiest person to work with and is truly an asset to the Koons organization. I have confidence when speaking to her. Well done.

    Not Applicable
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    Not Applicable
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    Not Applicable
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    Not Applicable
    Pricing
    Does recommend this dealer
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    Koons Lexus of Wilmington

    Thank you for trusting Koons Lexus of Wilmington with your business. I am especially glad to see that Leigh worked hard to be accommodating in this si...tuation as customer satisfaction is our priority. We hope that you enjoy your Lexus NX 300!


    Worked with:
    Leigh Encarnacion

    Customer Relations Manager

    (4.6) 39 reviews

  • 5.0 out of 5
    September 29, 2020

    Djibril was very knowledgeable and answered all of our questions . He also delivered my new vehicle himself. I was very impressed with how he handle himself... .and would definitely purchase again from him and Koons.

    5.0 out of 5
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    Does recommend this dealer
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    Koons Lexus of Wilmington

    Thank you for reviewing Koons Lexus of Wilmington and for giving a shout out to Djibril. Customer satisfaction is our goal and we are thrilled to hear... that you were taken care of throughout the entire experience. Safe travels!


    Worked with:
    Djibril Semega

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 29, 2020

    The best sales consultant ever. Knows the product. Great experience with DJ. Will recommend him to all of my friends and family. Thank you for everything...

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
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    Koons Lexus of Wilmington

    Thank you for taking the time to review Koons Lexus of Wilmington! We're thrilled to hear that DJ provided you with such a pleasant experience. Safe t...ravels in your new ride!


    Worked with:
    Djibril Semega

    Sales Consultant

    NOT RATED

  • 4.0 out of 5
    September 23, 2020

    1. Service scheduling process is poorly managed: ineffective call redirection; call center associates that cannot help to proceed with the simple tasks... of scheduling a service appointment; online scheduling lacks an option to choose a particular consultant. 2. Lexus considered a premium brand, but my car had never went out of service properly washed - service consultant had to wipe out all around the vehicle. 3. The facility is tight, not enough space on the parking lot, no designated parking lots for the service vehicles. On the other hand, George Shaer, assistant service manager, did his job great as always. Thank you, George! Few words about sales management. My GX is almost 3 years old. It can be traded in now. Sales managers at Koons tried to cold call me once about a month ago - of course, with no success and no follow-up. But NO ONE from sales contacted me yesterday at the dealership when I visited service and had enough time to listen to their presentations, financing options, and to have a test drive with new Lexus.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rod - Thank you for taking the time to share this feedback. Customer reviews help us improve our service and I appreciate you bringing these concerns ...to my attention. I would be glad to connect you with someone who can assist with you trade in, but I won't be able to find your contact information without a last name. Please give me a call at your convenience. Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

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