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Metropolitan Ford of Eden Prairie

(852 reviews)
Visit Metropolitan Ford of Eden Prairie
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (952) 641-7220 (952) 641-7220
Used (952) 955-7450 (952) 955-7450
Service (952) 395-3023 (952) 395-3023

Inventory

See all 331 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2024.
Metropolitan Ford Of Eden Prairie in Eden Prairie MN treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. Just ask for Brandon Johnston Dan Beckman or Tony Reyes in our Internet Department.

Follow us on Twitter @MetroFordEP
Contact Dan Dean or Tony.

Service center

Phone number (952) 395-3023

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(852 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metropolitan Ford of Eden Prairie from DealerRater.

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The vehicle that was sold to me by Ray was NOT a 5 star

The vehicle that was sold to me by Ray was NOT a 5 star as he told me it was. I bought a 2017 GMC Acadia. The Transmission fluid was black, air filter was wrecked and looked like it was never replaced, spark plugs were shot, brakes and rotors needed to be replaced, oil need to be done even though it said it was done. The next day the vehicle started to chugs at the speed of 30 to 40 mph. So called him and he said "oh I'm busy right now I cant help you i will call you back. The day went by and no call. So i called him back and he said "Oh i don't know what to tell you you should take it to a dealership (I live over an hour away) I'm NOT impressed with your business at all. I was lied too about the vehicle.

The vehicle that was sold to me by Ray was NOT a 5 star

The vehicle that was sold to me by Ray was NOT a 5 star as he told me it was. I bought a 2017 GMC Acadia. The Transmission fluid was black, air filter was wrecked and looked like it was never replaced, spark plugs were shot, brakes and rotors needed to be replaced, oil need to be done even though it said it was done. The next day the vehicle started to chugs at the speed of 30 to 40 mph. So called him and he said "oh I'm busy right now I cant help you i will call you back. The day went by and no call. So i called him back and he said "Oh i don't know what to tell you you should take it to a dealership (I live over an hour away) I'm NOT impressed with your business at all. I was lied too about the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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**1-Star Review for Metropolitan Ford** I had high

**1-Star Review for Metropolitan Ford** I had high hopes for my visit to Metropolitan Ford, but unfortunately, my experience left me feeling quite disappointed. I had a scheduled appointment with Mike to purchase a certified pre-owned F-150 and even sent an offer via CarGurus. I acknowledge that I arrived about 5 minutes late, but what followed was frustrating. Upon my arrival, I felt completely ignored for several minutes by the sales reps and managers. Eventually, I was offered a coffee while I waited for Mike, who was out on a test drive with another customer. After waiting for half an hour, I learned that the truck I intended to purchase was the very one Mike was test driving. I genuinely understand the "first come, first serve" nature of sales; however, the lack of communication was disappointing. Once Mike handed me off to another salesperson, I was told they were confident the family would not be buying the truck. We took it for a test drive, but upon returning, I was informed that they were now likely to proceed with the purchase. This sudden change in tone felt disheartening. Additionally, I was then guided towards a more expensive truck, which I appreciate as a sales tactic, but I felt pressured to consider a price above my budget. I was interested in the F-150 at $35,000, but they quoted me over $37,000, stating they only had a few hundred dollars to work with. While I understand they need to make a profit, the offer on my trade-in was below market value, which I also can accept to some extent. After investing an hour and a half at the dealership, I decided it was best to leave. The following day, Mike reached out to follow up, and by then, I had already found other trucks to consider. When I mentioned I was looking for a price around $33,000 to $34,000 and he brought up my previous inquiry regarding the F-150 at $35,000, it felt frustrating that we couldn't reach an agreement the day before. In conclusion, I left Metropolitan Ford feeling unheard and undervalued as a customer. While I appreciate Mike’s follow-up, the entire process was disappointing, and I wasn't thrilled with the overall experience.

**1-Star Review for Metropolitan Ford** I had high

**1-Star Review for Metropolitan Ford** I had high hopes for my visit to Metropolitan Ford, but unfortunately, my experience left me feeling quite disappointed. I had a scheduled appointment with Mike to purchase a certified pre-owned F-150 and even sent an offer via CarGurus. I acknowledge that I arrived about 5 minutes late, but what followed was frustrating. Upon my arrival, I felt completely ignored for several minutes by the sales reps and managers. Eventually, I was offered a coffee while I waited for Mike, who was out on a test drive with another customer. After waiting for half an hour, I learned that the truck I intended to purchase was the very one Mike was test driving. I genuinely understand the "first come, first serve" nature of sales; however, the lack of communication was disappointing. Once Mike handed me off to another salesperson, I was told they were confident the family would not be buying the truck. We took it for a test drive, but upon returning, I was informed that they were now likely to proceed with the purchase. This sudden change in tone felt disheartening. Additionally, I was then guided towards a more expensive truck, which I appreciate as a sales tactic, but I felt pressured to consider a price above my budget. I was interested in the F-150 at $35,000, but they quoted me over $37,000, stating they only had a few hundred dollars to work with. While I understand they need to make a profit, the offer on my trade-in was below market value, which I also can accept to some extent. After investing an hour and a half at the dealership, I decided it was best to leave. The following day, Mike reached out to follow up, and by then, I had already found other trucks to consider. When I mentioned I was looking for a price around $33,000 to $34,000 and he brought up my previous inquiry regarding the F-150 at $35,000, it felt frustrating that we couldn't reach an agreement the day before. In conclusion, I left Metropolitan Ford feeling unheard and undervalued as a customer. While I appreciate Mike’s follow-up, the entire process was disappointing, and I wasn't thrilled with the overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dan Beckman and Eric Bjorgaard were great to work with!

Dan Beckman and Eric Bjorgaard were great to work with! Fast and easy transaction for both new purchase and trade value.

Dan Beckman and Eric Bjorgaard were great to work with!

Dan Beckman and Eric Bjorgaard were great to work with! Fast and easy transaction for both new purchase and trade value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dan Beckman came in on his day off to help me in an

Dan Beckman came in on his day off to help me in an emergency situation. I has to leave for Texas the next morning. We got all the financing done, then Dan recruited Jerry to help me move my 400-500 pound container from my old van to the new one. It was hot and humid that day but they just pushed through it. You don't see that kind of service or dedication very often anymore. I've always been a satisfied Metropolitan Ford customer, but this goes way above and beyond the expected service level. I am a customer for life!

Dan Beckman came in on his day off to help me in an

Dan Beckman came in on his day off to help me in an emergency situation. I has to leave for Texas the next morning. We got all the financing done, then Dan recruited Jerry to help me move my 400-500 pound container from my old van to the new one. It was hot and humid that day but they just pushed through it. You don't see that kind of service or dedication very often anymore. I've always been a satisfied Metropolitan Ford customer, but this goes way above and beyond the expected service level. I am a customer for life!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I hope I never have to buy from another dealership, this

I hope I never have to buy from another dealership, this group is amazing! Patrick O'Bryant goes above and beyond. He is so helpful, trustworthy, and enjoyable to work with. Exceptional!

I hope I never have to buy from another dealership, this

I hope I never have to buy from another dealership, this group is amazing! Patrick O'Bryant goes above and beyond. He is so helpful, trustworthy, and enjoyable to work with. Exceptional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I enjoyed test driving the MachE.

I enjoyed test driving the MachE. It had many of the features I was looking for in this type of vehicle.

I enjoyed test driving the MachE.

I enjoyed test driving the MachE. It had many of the features I was looking for in this type of vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Patrick O’Bryant at this dealership was very helpful and

Patrick O’Bryant at this dealership was very helpful and attentive to us in our recent vehicle purchase, which we had to make quickly. He made sure to answer all of our questions and concerns, got us into the right car that fit our needs, and followed up with us afterwards!

Patrick O’Bryant at this dealership was very helpful and

Patrick O’Bryant at this dealership was very helpful and attentive to us in our recent vehicle purchase, which we had to make quickly. He made sure to answer all of our questions and concerns, got us into the right car that fit our needs, and followed up with us afterwards!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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The sales staff is exceptional every time.

The sales staff is exceptional every time. We have purchaesd 5 vehicles since 2011 from Tony. The service staff is as well.

The sales staff is exceptional every time.

The sales staff is exceptional every time. We have purchaesd 5 vehicles since 2011 from Tony. The service staff is as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Absolutely 💯 Amazing.

Absolutely 💯 Amazing. Dan was my salesman and he was kind, knowledgeable but most of all not pushy. I took 2 days to think over my potential purchase and I didn’t feel rushed at all. When it came time to sign the paperwork, Dan came in on his day off to meet with me and Mike the finance guy couldn’t have been more of a pleasure to work with! I would highly recommend this dealership and will return for future purchases!! Great job team!

Absolutely 💯 Amazing.

Absolutely 💯 Amazing. Dan was my salesman and he was kind, knowledgeable but most of all not pushy. I took 2 days to think over my potential purchase and I didn’t feel rushed at all. When it came time to sign the paperwork, Dan came in on his day off to meet with me and Mike the finance guy couldn’t have been more of a pleasure to work with! I would highly recommend this dealership and will return for future purchases!! Great job team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Amazing car buying experience!

Amazing car buying experience! Metropolitan Ford had by far the most friendly staff and comfortable show room. From start to finish everything was beyond expectation.

Amazing car buying experience!

Amazing car buying experience! Metropolitan Ford had by far the most friendly staff and comfortable show room. From start to finish everything was beyond expectation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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