[{"id":531328,"personPtyId":45809397,"firstName":"Paul","lastName":"Tokatlyan","titleText":"Service Manager","emailTxt":"Paul@UniversalMitsubishi.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":15,"combinedEmpReviewCnt":588,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5838/employees/7ec1971d2744.jpg","drDealerId":5838,"dealerEmpStartDtUtc":"1017619200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":640353,"personPtyId":46841680,"firstName":"Armen","lastName":"Yagubyan","titleText":"Service","emailTxt":"armeny@universalmitsubishi.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":108,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5838,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":521936,"personPtyId":43131904,"firstName":"Tiki","lastName":"N","titleText":"Finance Manager","shortBioText":"My customer always refer me to there friends and family. 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Universal Mitsubishi

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Universal Mitsubishi Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since July 2001

At Universal Mitsubishi, we're very proud to be a part of the community here in Glendale. Our satisfied customers, many of them repeat customers, would agree that buying or leasing a new Mitsubishi from us is both a pleasant and rewarding experience. Please feel free to call or email us with any questions you may have. Better yet, stop by when you are in the neighborhood and take a look at our complete inventory of new and pre-owned Mitsubishi, as well as our service and parts departments.

...



Universal Mitsubishi

"Ask the Internet & Fleet Department for our Special Online Pricing."

Service

Wheel Balance

$15 and up*

Tire Rotation

$20 and up*

Oil, Filter Change

$29.95 and up*

Air Filter Replacement

$20 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1048 lifetime reviews. Includes reviews of Universal Mitsubishi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 30, 2020

    Always helpful and had my car ready fast. Had a coupon that helped with price of service. Have been coming here for years thank you

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Hello Mirella, On behalf of Paul and his Staff, thank you. I appreciate you taking the time to share your experience.Stay safe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

    Armen Yagubyan

    Service

    (4.8) 108 reviews

  • 4.0 out of 5
    November 28, 2020

    Paul is helpful, positive and attentive. ive known him for a long time and he always remembers me. The costs are too high at Universal, much higher than... non-dealership service providers.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    2.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Thank you for your continued patronage. Remember, unlike Non Mitsubishi Dealers, we only use OEM (Original Equipment Manufacturer) parts. EOM insures... the longevity of your vehicles Performance. Many times a few Dollars less today, may result in Higher expenses in the future. I hope you continue giving Paul and his the opportunity to Service your vehicle.Stay safe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

  • January 2, 2019

    Not your typical transaction! I live 1,300 miles from UNIVERSAL MITSUBISHI and I purchased a vehicle 100% via text and telephone...other than photos, completely... sight unseen. I am also in car sales and I had nothing but positive interactions with Tiki and Daniel during our dealings and post-sale follow up. As with any used car purchase, do your research on the vehicle and don’t be afraid to ask all of the important questions (ie: history, service, smoker, prior paint work, dents, number of keys, manual, etc.)

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2020

    Paul was so nice, helpful and energetic, he offered help without asking. the major service was done with less than 2 hrs. he really is on a best representatives... for the company service.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Thank you so much, I'm thrilled to hear you found your visit satisfying. We appreciate you choosing us and hope you continue givine us the opportunity... to Service your vehicle.Stay safe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

  • 5.0 out of 5
    November 27, 2020

    Paul is such a nice guy and very helpful. I haven't been driving a lot so really wasn't due for service yet so he recommended I come back at a later time... since the car didn't really need servicing. They performed the recall work and even washed my car and I was on my way. Much appreciated!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Fantastic, it's rewarding to hear when someone is appreciative of their experience. Thank you for your choosing us and giving us an opportunity.Stay s...afe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

  • 5.0 out of 5
    November 24, 2020

    The staff was very nice and helpful. As promised, it took about one hour. No more. The waiting room was fine and the customers were wearing masks and respecting... social distances. It was nice to have the car washed.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    I am tremendously glad you found your visit a pleasant one. I hope you continue choosing Universal Mitsubishi to Service your vehicle.Stay safe,Carlos... De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

    Armen Yagubyan

    Service

    (4.8) 108 reviews

    Junior Avila

    Service Advisor

    (4.8) 67 reviews

  • 5.0 out of 5
    November 20, 2020

    Excellent customer service. Paul was very helpful. Had my 2003 lancer oz front control arm assembly recall inspected and found no major corrosion and applied... a preventive anti corrosion agent.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Another vote for Paul :)I'm glad Paul and his Staff where able to diagnose the concerns with your OZ Lancer. Now you can enjoy your Lancer and look ...forward to some Turkey dinner.Stay safe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

  • 5.0 out of 5
    November 18, 2020

    The service was excellent. Friendly and efficient personal who smoothed out the process. A personal kudos to Paul Tokatlyan. He offered help and solutions... before being ask.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Thank you so much for your kind words. We understand you have choices and appreciate you choosing us to Service your vehicle.Stay safe,Carlos De La Lu...z


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

  • 5.0 out of 5
    November 18, 2020

    Paul provides the best service, he is professional, and very thorough. He makes sure to explain everything. Every time I come in for service, I leave 100%... satisfied

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Hello Maria, I'm happy to hear of your pleasant experience. Kindly continue giving us your business.Stay safe,Carlos De La Luz


    Worked with:
    Paul Tokatlyan

    Service Manager

    (5.0) 588 reviews

    Junior Avila

    Service Advisor

    (4.8) 67 reviews

  • 5.0 out of 5
    November 17, 2020

    There were very helpful and nice I liked that it was very fast Usually sit in there for hours signing papers not this timeStood there about a hour in total... took the truck for a ride came back sign papers and we were out

    5.0 out of 5
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    3.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Universal Mitsubishi

    Hello Phyllis, We understand how valuable your time is and make every effort to making your Buying process a memorable one. Enjoy your vehicle for ma...ny years to come.Stay safe,Carlos De La Luz


    Worked with:
    Nick Zohrabi

    Fleet Manager

    (5.0) 11 reviews

    Patrick Carroll

    Sales

    (5.0) 8 reviews

    JC Gonzalez

    Sales Consultant

    (5.0) 44 reviews

    Carlos De La Luz

    Sales Manager

    (5.0) 7 reviews

    Saul Turcios

    Sales Consultant

    (4.9) 43 reviews

    Zakk Kim

    Sales Consultant

    (4.8) 50 reviews

    Stephanie Viteri

    Sales

    (4.5) 8 reviews

    Bobby Gharibian

    Assistant Sales Manager

    (4.4) 26 reviews

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