Universal Mitsubishi

I visited the dealership today with my wife and daughter to purchase a 2025 Mazda3 Hatchback and we had a great experience. Max was friendly, professional, and welcoming. He made us feel comfortable throughout the entire process. We appreciate the excellent customer service and would recommend Max and this dealership to our family and friends.

We bought a jeep compass 2023, very nice car, in very good condition, at a good price. The problem was that we paid for it on Monday but had to wait until Thursday morning to pick it up because our insurance had a 48 hour waiting period to be in effect. On Thursday went to pick up the car and drove home. When I parked I looked at the drivers side, over the tire, the car had a bump, which wasn’t there when we paid for it. I went back to the dealer and talked to the manager, Bob I think his name is, and when I showed him the bump he said: “well we are already loosing money on this car, like $500. There is nothing I can do for you”. First, they didn’t lose any money, we had to pay for two added services that we didn’t want, something related to the paint and another for theft prevention, both added $2,800 to the full price. I made two mistakes with this dealer: I paid the total amount in advanced, and I trusted them when I picked up the car that everything was ok. He knew it wasn’t. This happened when they moved the car in their parking lot. It was the typical bump at a low speed, the paint was intact but the side was sunken. Because I drove the car I couldn’t complain, but bobs response was enough to know that he knew what happened. I will have to send the car I just bought to the mechanic, leave it there for three days and pay $350 to fix it. Very frustrating, and an unnecessary lie when they already made a good deal and because it was their mistake. Sad. Next time I’ll pay when I’m ready to take the car and I’ll take pictures before I close the deal.

My experience at the service center was excellent. Bathroom door was locked and had to ask for the key at the front desk to use it.

Very good custumer service second time going there and really appreciate their help and honesty ,comunicative about your vehicule nreds

Everyone I dealt with was very professional and understood what I was willing to pay and dealt with me based upon those parameters

Paul, the service consultant who took good care of my Mitsubishi did an excellent job. 👏

I regularly visit this one for servicing my old Eclipse. Paul and Armen get straight to it and are clear about issues, quotes, etc.

Excellent service from start to finish. The team was professional, efficient, and kept me informed throughout the process. My car was ready on time, and everything was handled smoothly. Great experience—I would definitely return for future service.

I bought my car through Autoland and they bought it from Universal. I’ve had it for 10 days and already the fender and door flares are coming off. There’s obvious signs of an accident on the door frame. Autoland contacted the dealership but they’re refusing to fix it. I went to my local dealership for a quote, and they quoted me $1100 just for the door flare! I guess my only recourse is legal action.

Great customer service and oil service on my car was performed fast while I waited.