Reviews
Prompt professional service
Easy to deal with and got my vehicle quickly. Met my price targets with only a little pushing. Returned calls promptly, and had no issues to date.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We hope you are enjoying your new vehicle!
Friendly service with no pressure
After working with Dan at Dick Scott, I was instantly torn between two dealerships. Dan is such a calm and generous person who is very easy to work with and quite understanding. Even though his job is to make a sale, he made sure the customer felt comfortable making their decision by giving the customer all of the needed information and being completely honest when something may have been out of the customer's reach. Although I chose to buy my car from another dealer, if my decision was based solely on the dealership instead of the car, hands down I would have signed with Dick Scott because of Dan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We appreciate you taking the time to leave your comments about your experience!
New wrangler purchase
Dan hamblin is an excellent salesman who thoroughly explained to us all about our new wrangler. He did everything he could to make sure we were satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Jeep! We are glad Dan was able to find what you were looking for and show you all the features of your new Wrangler. We hope you have been enjoying it this summer!
Buyer Beware
Monthly payment, down payment and 24 month lease terms were discussed many times prior to delivery. However, paperwork the day of delivery showed a 36 month term and 10k miles/yr instead of 24 month and 12k/yr. When all was said and done the vehicle was $17 more per month and down payment somehow went up $50. Beware of the Bait and Switch tactics used at this dealership.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your comments and I apologize you were not completely satisfied with your visit to our dealership. At Dick Scott Chrysler Dodge Jeep Ram, our goal is complete satisfaction and exceptional service to all customers. There are some situations where a sale or financing option changes or ends on a certain date. We do our best to keep your deal as close to the same but may have to change the numbers slightly. I would like the opportunity to speak with you about your concerns. Please call me at 734-451-2110 to discuss. I look forward to hearing from you. Sincerely, Eric Roundy New Car Sales Manager
Awesome experience
I couldn't have asked for a better experience with leasing my vehicle . Dan Hamblin went above and beyond in providing awesome customer service. Eric Roundy the sales manager and Justin Baxter the finance manager were very helpful as well. I will be recommending this dealership as well as recommending Dan Hamblin to anyone I know in the market for a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are glad to have had the opportunity to earn your business and hope you enjoy your new vehicle!
Wonderful experience!
After driving around to 3 states looking for a recent model, low mileage Wrangler Unlimited, I found that Dick Scott's had 6 on their lot. I had the good fortune to deal with Mike Canu who helped me with my purchase. I had arrive late on a Saturday afternoon, recognizing that I had driven 2 hours to get there, Mike, the Manager and Amber in financing gave up their own time to complete my purchase well after hours. I felt that I received a great deal and that I was treated with respect. They even took care of me after the purchase. I would recommend Dick Scott's and Mike Canu to everyone. Thanks Dick Scotts and Mike Canu, I love my new Wrangler Unlimited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Wrangler! We appreciate the opportunity to have earned your business and hope you enjoy your new Jeep!
Great service
This is my second lease through them and I wouldn't go anywhere else. They treat you like family. They are attentive and do a great job of finding you the right car for the right price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are glad to have had the opportunity to work with you again on your recent vehicle lease. We hope you enjoy your new vehicle!
REBEL
Great friendly place, Holly Mark's was a wonderful sales person. And thanks to Eric Roundy and Jason Scott for giving me a GREAT DEAL!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are happy to have had the opportunity to work with you and hope you enjoy your new vehicle!
Great experience
Rob Merritt was our sales person and did an excellent job both explaining the products and getting us the best deal possible. My fiance and I leased a 300 and Cherokee at the same time and I would highly recommend Rob and the Dick Scott team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on both of your new vehicles! We are glad Rob was able to assist you on your recent vehicle leases! We hope you are both enjoying your new vehicles!
Comparison shopping ended here
Rode my bike in for a couple test drives, Durango and Journey, and found what I was looking for in my Journey. Must have options of heated seats, luggage rack with crossbars (ski's) and a hitch for my bike rack. Rode in from the Ford and Chevy dealer the same day having done test drives there as well. While I was out and about, Antwone did some price calculations and we were ready to talk when I got back. Process was easy and quick. He answered my questions and was very friendly. From deposit to vehicle in 2 days time (offsite dealer transfer). He patiently showed me the new gadgets as my previous vehicle was 11 years old with 258,000 miles on it (in getting diagnosed, thus the bike).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are glad Antwone was able to assist you with all of your vehicle needs and make your purchase easy and informative. We hope you are enjoying your new vehicle!