Adams Toyota

My experience with my salesmen Lucas Barker and Finance Manager Darryd Schell was a wonderful and professional and painless experience and I would like... to give them both a big Thank You and I would recommend my family and friends.

Had already did all my research before going in. Deshawn played no games and gave me the car for the amount I agreed to. The staff was very nice and was... not in very long.

Who enjoys going to buy cars from a dealership? The hassle, the badgering, all around typical "sales" guy? Not here! I absolutely loved this place. I... drove almost 5 hours with a 6 month old to go and get a vehicle from this dealership because they had what I was looking for. Knowing the drive I had ahead of myself I was not to excited because "I knew" I would be there for hours, haggling and being badgered to add this or that, buy this car not that or worse case scenario have to turn around empty handed because what the dealership promised me was not true. This was the most hassle free environment I have ever been in. Everyone was extremely friendly and personable, no one seemed fake. People were very honest and were concerned about your needs and helping you get what you needed. I was in and out of there in about 2 hours. Granted I had been pre approved through my bank and I had already worked the deal over the phone and email but I did not have to fight to keep what was already discussed with prices, the vehicle was as they promised, and they did not try and sale me more than what I wanted. I would make that drive again any day to purchase a vehicle. I highly recommend this place!

Purchase used 4Runner from Alberto he was fast and efficient. I was able to get in and out with out all the garbage other dealers throw at you.

Worked with Stewart on buying a new RAV4. He was very polite and made it enjoyable to buy a new car. I would recommend Stewart and Clayton to anybody.

Overcharged for basic maintenance which was expected for dealership. Did not expect high prices for repairs loaded with junk fees. Bill was $1,000.00... for 100K maintenance and another $1,000 for a wheel bearing. Also charged two $30 "environmental" fees. Tried to sell me a windshield repair while I was waiting. Avoid service at this location.

Our vehicle was on a tow truck within the first weeks of purchase. They told me "it's used" (not cert pre owned?). Ridiculed/yelled at by the "manager"... discussing fix. Car going back to shop now AGAIN for items that would be typically checked by honest dealerships that follow Toyota's true quality assurance inspection program. Also, purchase process was 4 hours and I'm sad to say i fell for one of the old tricks of a shady salesman initialing monthly cost negotiation before purchase. negotiate bottom line cost. we went through entire (real) process again with finance. ONLY non shady person was Jess Wehri - Finance guy. super nice guy. Adam's lost future return business with me.

Experience left a bad taste in my mouth. I went in the other day to look at a car. After the test drive, the salesperson, although nice, said he would... get back to me with an appraisal on my car but after a day and a half never did so I reached out to him. I told him how much cash I had to work with upfront and asked if could get me into the car I was looking at between that and my trade. He said “oh I can definitely work with that” so I went in to see him. He made us think he could work with our budget and assured us we would not have to finance because we made it very clear we wanted to pay cash only. He asked to run my credit and I asked why since we weren’t financing. He said it was to make sure that when I wrote my check it would go through. After he ran my credit and saw how great it was, all of a sudden the amount I wanted to pay cash along with my trade was not enough and they wanted several thousand more. We ended up leaving and going elsewhere to buy a brand new car, cash, like we wanted for the same amount they wanted for a used car. I was upfront to begin with and if they were too, I wouldn’t have wasted my time coming in a second time to have my credit run for no good reason.

Let me tell you a story of a young man in 1980 that walked in a Raytown dealer for his first new car and taken for a ride he has talked about for years.... First we cut a deal. Not a good deal but I agreed. When I come to pick it up they tell me my trade went down $200 over night. Then when it had to be towed in for service under warranty they wanted to flip a coin to see who would pay for it. I didn't agree. Every time I was to buy a new Toyota I would go there first and before I left I told this story and explained why I was not going to buy from Adams. Jump to 2013. Came in one more time to do the same when the salesman explained he was not alive at the time of the first screwing. So I bought a new Tundra and like all of my Toyota products it is great. Then after 33,000 miles the 02 sensors went out. It was after my warranty was up but even the parts dept. at Adams said it shouldn't go out that early. Of course service wanted $530 to replace them. $300 for parts and $230 to screw them in and me over. Last straw.

I went to Adam's Toyota in Lee's Summit Mo, and Alberto was the salesman that helped me and my husband purchase the new vehicle. He went above and beyond... since we were not sure what vehicle we were going to buy. He is trilingual and he is a Top salesman! From Finance Services everyone at that location is outstanding great customer service in all areas. Alberto also offered to schedule the first oil change in my new car. I would definitely recommend any services at Adam's.