Dick Smith Ford

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4.8
(1,452 reviews)
Visit Dick Smith Ford
Sales hours:
Service hours:
View all hours
Service Sales
Monday 7:00am–8:00pm 8:00am–6:00pm
Tuesday 7:00am–8:00pm 8:00am–6:00pm
Wednesday 7:00am–8:00pm 8:00am–6:00pm
Thursday 7:00am–8:00pm 8:00am–6:00pm
Friday 7:00am–6:00pm 8:00am–6:00pm
Saturday 7:00am–3:00pm 8:00am–6:00pm
Sunday Closed Closed
New (816) 929-6041 (816) 929-6041
Used (816) 895-7862 (816) 895-7862
Service (816) 759-0830 (816) 759-0830

Inventory

See all 87 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2022.
Why Dick Smith Ford?
Here are a few of the many reasons why you want to buy from Dick Smith Ford. We strive to provide an outstanding customer experience through top notch customer service. We provide low everyday pricing on In-Stock new vehicles and Low No Hassle Pricing on used vehicle. We pride ourselves on an outstanding staff that strives to provide a high level of product knowledge and the great customer service you want and deserve.
Dick Smith Ford in Raytown. Get a Dawg Gone Good Deal!

Service center

Phone number (816) 759-0830

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

4.8
(1,452 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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Write a review
4.0

I want thank Detra at Dick Smith Ford again for such

I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel

1.0

Went for an oil change with appointment and was told guy

Went for an oil change with appointment and was told guy left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible customer service no empathy from lady at service desk. Will never be going back.

5.0

Great Experience!

Jim was great to deal with and made my experience quick, thorough and easy. Very satisfying buying experience! I would recommend Dick Smith Ford to others.

Dealer response

Thanks for leaving us a five-star review! Jim is an asset to the Dick Smith Ford team and will be happy to see your kind regards. Enjoy your new car, and congratulations!

5.0

Jim was very knowledgeable and helpful.

Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle.

Dealer response

Thank you for taking the time to review us! We are so glad to hear that Jim delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Dick Smith Ford!

1.0

Bad For Business

Horrible place to buy a car, sold us a car that needed major under carriage work, we had the car 3 weeks and they wanted us to pay for it, I’ve missed out on work all week with no vehicle to drive and they still haven’t fixed the car.

1.0

If I could give a no star rating, I would.

If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. They put me in a rental for a second appointment for the fob. Again, no work done so I stayed in the rental. The second day, I called them at 3:30p. They seemed unaware of it. I got there an hour later and the general manager and service advisors swore the mechanic had tested them and they were fine. I was told they replaced one. The fobs still only worked occasionally and forget using a panic button to find your car. I waited two or three times for an hour or more in the waiting room for appointments. Service said they didn’t know I was coming and didn’t know what I wanted done. A simple oil change takes 2 hours of my time. When I took it in for the 15K maintenance, I was charged $191 for a fuel injection clean. It should not have needed that. No one would listen to me about my warranties. I was not called nor informed about the expense. Remember that super duper platinum warranty? It didn’t apply to this. I spoke with several people who claimed to be managers. Two promised a refund. The fourth said no refund. One said I should not have paid it. They were holding my car for ransom. I asked to cancel the warranties. I was offered 70% of what I paid plus a $50 cancellation fee for each part of the warranty. I never even used the extended warranty as everything was covered under the factory warranty. I was offered repayment for an $80 oil change but gave up after 3 weeks of waiting. I ended up trading in my fully warrantied car for a different make at a dealer a half hour from my house. Talking to others, this is not an anomaly but a standard of practice for them. They are named Dick Smith Ford for a reason.

1.0

Don't buy the warranty

If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. They put me in a rental for a second appointment for the fob. Again, no work done so I stayed in the rental. The second day, I called them at 3:30p. They seemed unaware of it. I got there an hour later and the general manager and service advisors swore the mechanic had tested them and they were fine. I was told they replaced one. The fobs still only worked occasionally and forget using a panic button to find your car. I waited two or three times for an hour or more in the waiting room for appointments. Service said they didn’t know I was coming and didn’t know what I wanted done. A simple oil change takes 2 hours of my time. When I took it in for the 15K maintenance, I was charged $191 for a fuel injection clean. It should not have needed that. No one would listen to me about my warranties. I was not called nor informed about the expense. Remember that super duper platinum warranty? It didn’t apply to this. I spoke with several people who claimed to be managers. Two promised a refund. The fourth said no refund. One said I should not have paid it. They were holding my car for ransom. I asked to cancel the warranties. I was offered 70% of what I paid plus a $50 cancellation fee for each part of the warranty. I never even used the extended warranty as everything was covered under the factory warranty. I was offered repayment for an $80 oil change but gave up after 3 weeks of waiting. I ended up trading in my fully warrantied car for a different make at a dealer a half hour from my house. Talking to others, this is not an anomaly but a standard of practice for them. They are named Dick Smith Ford for a reason..