Landmark Dodge Chrysler Jeep Ram

Walked in June 9th text drove a Jeep Finance Manager tried to upcharge me 1200 in fees that are never broken down. Final price was 25,569 after they advertised a sticker price of 23,990 and had the never to say that he was cutting me a deal because I wasn't financing. KBB range is between 22,700 and 24,800 I told him what the KBB range was and he ignored the statement. I walked off. The car was out of gas and hasn't moved in a month. This dealership is just chasing financing and not trying to sell vehicles. They sell debt not cars. They are worse than a credit card company

We have purchased many vehicles in the past. Today, we visited Landmark dealership in Independence with the intention of purchasing a Jeep Wrangler. We spent considerable time on the lot examining the Jeeps, but no salesperson approached us to offer assistance. Eventually, I approached the showroom to seek help. Unfortunately, the experience was unexpectedly unprofessional and uncomfortable. Our assigned salesperson was Josiah, and regrettably, this was the most disappointing sales experience we have encountered, car or other. Josiah seemed to make fun of us and used sarcasm and rudeness to make his points. All we asked for was the interest rate of the vehicle in which we were interested. He would not give us that but insisted that we drive the vehicle which we did not want to do as we already own a Wrangler and just wanted the interest rate information. We felt very disrespected and uncomfortable and even unsafe due to Josiah's confrontational attitude. Ultimately we chose to leave the dealership. Another important detail to our interaction with Josiah was when I told Josiah my wife had changed her mind from a four door to a two door, he replied, "Yes, women do that." So unprofessional and sexist. Additionally, we were asked to move our vehicle, which we had parked while looking at the inventory. During this interaction, Josiah was accompanied by two other staff members (as if he needed muscle backup when all we wanted to do was purchase a car) and engaged with us in a manner that we found extremely disrespectful and dismissive. We recommend any other Jeep dealership in the area. We had a great experience at Excelsior Springs Jeep.

Price advertised on internet was very attractive, however when I got final price it was over $5000 dollars more than advertised, excuses were offered, saying it was explained in fin print, I looked at ad again and could not see any explanation. beware of this dealer.

Scam DEALER at LANDMARK JEEP. This is the 3 month I have tried to get a situation resolved and the same answer happens which shows why every time you come to this location its always new staff and the same management staff. It's the fact that I had to go in the again to find out why it is taking so long and its always the same story and even if I was to wait there for 2 hours, I would ignore by them. So many bad reviews and just another that will add to their list and drop their ratings with CDJR and make other dealerships get business since it will never stop. WORST DEALERSHIP in Independence, MO.

This is the new thing I guess in the car sales space. Advertised price is deceptive because you will receive another (larger) amount when you arrive. This dealer has a prep, finance and trade in fee that’s not represented in the Cars.com site. This should be prohibited. I called and they wouldn’t give me a price over the phone. I had to test drive the car to see all of the up charges. The 16k car I was interested in went up to over 19k because I didn’t want any of the ballon services. They refused to removed the extra charges so I left the car there. Was able to find the same car closer to home for the advertised price and I bought it. Do not use these deceptive dealer.

Good prices and great people. Would recommend anyone looking for a vehicle to shop here.

I went to look at a 2019 and 2017 Jeep Wrangler for sale. The 2019 was listed four months ago, and the 2017 was listed five months ago. The 2019 had several scratches, chipped paint, and a broken drivers-side window button, along with several modifications (cheap mall-crawler-style aftermarket wheels and tires and possibly some suspension work). It had three prior owners, and at least one reported accident. Given the issues above and that it was sitting in their "Budget Row," I imagine these vehicles will be sent to auction when they don't sell in the next 1-2 months. Nevertheless, I decided to take it for a test drive, and when we got on the highway, I encountered the dreaded "Death Wobble" for the first time. I did not get a chance to drive the 2017 Wrangler as as it wouldn't start... another red flag. After getting back to the dealership, the sales lady did a workup sheet for the vehicle at full price. I told her that I couldn't make an offer in its condition (primarily, the mechanical issues), and that the most I would give her for it (in pristine condition) was $16k, cash. She went to her manager, who came in and introduced himself. He seemed a bit slow, getting confused when I said I wasn't prepared to offer him full price in the vehicle's current state - obviously, from the context, I meant "condition" and not "location" and had to explain this to him. He insisted that the chips and scratches were normal for Wranglers and that the price asking for the vehicle was "aggressive." He also admitted that the vehicles hadn't been run very often, and that it not starting was also "normal" and expected. He was argumentative, brusk, and dismissive, and unwilling to acknowledge any of my concerns. Realizing there was no deal to be made, and that these vehicles were destined for the auction as I can't machine him being able to sell them in the next month or two, I thanked them both for their time and left. I felt bad for the sales lady, she was pleasant to work with, and had her manager elected to be reasonable, I would have been more open to trying to work with them. I suppose I should be thankful he intervened as he dissuaded me from making a bad decision.

We worked with Zach and had a wonderful experience! We never felt pressured into making a decision. We felt very comfortable working with him and he helped us find a car we LOVE!!

Semi ok service, I guess... they are kind, but very unorganized and poor communication. The service department is awful. I called before driving out there (35 minutes away and informed them of that) and when I got there (35 minutes later) they had already closed for the day... early! The guy in the service department who answered the phone did not even bother to tell me they were closing soon or anything. I had to wait for a manager to find the keys so he could access my vehicle so I could pick it up. I would not recommend at all. If I could give them zero stars I would.

Thank you so much Christopher Johnson for making my buying experience such a knowledgeable and smooth transaction. I love my van...