Landmark Dodge Chrysler Jeep Ram

My husband and I had been looking for a truck for several months. We mainly searched on Carvana, because we really did not trust dealerships. That all changed when we met Melinda. She was the kindest and most honest car salesperson we have ever met. We got an excellent deal for our trade and she walked us through everything. Normally leaving a dealership, you feel like what just happened. None of that at Landmark, everyone was honest and fair. We feel blessed. If you want a great deal go to Landmark Dodge and ask for Melinda. She will treat you like family and give you the best deal possible. Kevin and Ann

Was offered an amount for my trade over the phone and through the value your trade option. Talked to them numerous times on the phone. They finally talk me into coming in. (Took off of work early to do so) Get there and they offer me 13k less for my trade. Asked for a manager. They said he was across the road in a certain building.. They did this with 3 different buildings. Finally he comes out of the first building I was at. At this point I’m boiling. I asked why they wasted my time. His response was….. Nobody asked you to come here. You came here on your own. Told him to kiss my xxx. He then tells me that “this couldn’t have happened to a nicer person”.

Had problems in service getting oil changes on 19 van. Final straw. We tried to buy 21 Jeep Grand Cherokee limited. Trade in a dodge pu they offered 33,500. To get deal done. Go to sign papers. Trade is now 31,000. This is it. No more business done here. The two Salesman were good. Nice people. Feel bad for them. No I would not recommend this place any more.

Wonderful customer service. Showed care and concern for their costumers. Travis was accommodating and friendly. Manager Bob easy to work with. Gave great communication and when he promises to take care of you he really truly does! Made the car buying experience pleasant!

If you like dealing with dishonest dealerships, than this is the place for you. New car price was agreed to over the phone by a manager (Doug), and while a value wasn’t agreed to on my trade in without seeing it (understandable), it was made clear that the number I was seeking was attainable if my vehicle was as described (it was). After all of that, I was convinced by the dealership to make the 4+ hour drive because it would be “worth my time” since a sale price was agreed to and trade in numbers were discussed (I was told we were in the same ballpark trade in wise, a deal was likely if I made the trip). I didn’t realize that “worth my time” meant receiving a total low ball offer of $6,000 less than the number I was seeking and the number that was discussed the previous night. Oh, and the new car sale price that Doug agreed to was no longer the price they were willing to sell the Jeep at. Suddenly the price had grown by 1300 dollars due to a warranty that includes a chemical spray underneath the Jeep, on the outside and the interior— which btw, hadn’t been applied yet. They would wait to spray it once I was signing paperwork. And no, I wasn’t able to decline the warranty because it was already attached to the VIN, supposedly. Negotiations never got to a point where a deal was close, even after the prior phone calls that told a very different story. Total waste of time, a manager named Doug who didn’t hold true to his agreed price for the new vehicle, and a totally dishonest dealership. The KC barbecue was great, however!

All pricing is a bait and switch Discounts and rebates do not add up to actual price. Employees give incorrect information on pricing and vehicle features. The amount of effort from a customer to do business with this dealer is crazy. They are a poor reflection of the Jeep brand!

Advertise the actual price. Quit trying to trick people by adding an $1100 fee just to allow me to buy something from you. Scam. Wont be back ever unless that changes.

Purchase experience was good, problem is that they misrepresented what the purpose of their $1,200 dealer fee is. My wife was told it is to "get the car ready" with the implication that it included detailing or cleaning. If they did clean it, it was only up front so she wouldn't notice that they didn't do anything else to it (we found a sucker wrapper in the back cupholder). Also, the vehicle was missing three headrests, something that neither I nor she noticed. Sure, that's on us, but the fact that something so basic wasn't even mentioned by the salesman is rather appalling. Lastly, they didn't even bother leaving any gas in it and my wife and to fill it to even get it home.

This was something else! We get there and start to look at cars and the sale guy Derick says we add $1100 to each car for cleaning and prepping the cars. We actually like the car and start the deal, he basically says I must have looked at the KBB wrong as my cars is not worth that and begins to tell my wife I am wrong, my wife feels uncomfortable and says she want to look for a different van. We stand up to leave and the guy is still talking over us as we go asking why we are so upset, he basically goes off on my wife, the guy insults her, manager comes out and we leave. Stay away from Landmark. We found another vehicle at Lee’s Summit Dodge the next day, great experience.

This place is a joke. Expect not to pay their asking price at all. As well as them expecting you to pay a $100 holding fee under the table on a car you have no idea what the actual numbers are!