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Reed Jeep Chrysler Dodge Ram Overland Park

(1,958 reviews)
2025 state dealer award
View 22 awards
2025 state dealer award 2025 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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(1,958 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Reed Jeep Chrysler Dodge Ram Overland Park from DealerRater.

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Worst experience I’ve had at a major car dealer.

Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it was a few hundred more than another truck I preferred at a competitor. After the sale, I couldn’t find any paperwork with the warranty. I contacted the salesperson, who assured me I was covered. When we found out he was wrong, he apologized but then denied ever telling me anything regarding the warranty when I spoke to the dealership. I’ve switch to Olathe Dodge for the rest of my purchases and have had excellent experiences every time.

Worst experience I’ve had at a major car dealer.

Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it was a few hundred more than another truck I preferred at a competitor. After the sale, I couldn’t find any paperwork with the warranty. I contacted the salesperson, who assured me I was covered. When we found out he was wrong, he apologized but then denied ever telling me anything regarding the warranty when I spoke to the dealership. I’ve switch to Olathe Dodge for the rest of my purchases and have had excellent experiences every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Mr. Cosse - There seems to be a miscommunication here. The vehicle you purchased was sold as a certified (CPO) unit and did come with the CPO warranty which covered your vehicle for 100,000 miles or 72 months. Whichever came first. At the time of your claim your Ram truck had over 130,000 miles on the odometer which put it over the miles and out of coverage. Montell apologized to you sincerely that you were experiencing problems and needing a costly repair but that apology had nothing to do with your warranty. It's never fun to need a major mechanical repair but it does happen on work trucks, especially when they get well over the 100k mileage mark. Reed Jeep always goes the extra mile to help our customers in need and our customer reviews do reflect that. I am sorry that we failed to do so with your purchase. Respectfully, Jeff Powell General Manager

Dealer response

Mike - Montell is a well known public figure from his time at KU and has been with this company for many years. I have never questioned his character. That aside, the CPO warranty mileage terms are clearly stated in the policy that you signed. I see the transmission work was done on April 2nd of 2025. That is stated by Carfax and I am just assuming that is when you had your work done. That is all I can go by since I was never contacted or given a chance to discuss this with you. If it was prior to that I might ask why you waited so long to post this review and never give us a chance to make it right?

Consumer response

Montel had promised me 100K miles over the current mileage, which would have taken the warranty to approximately 150K miles. I confirmed it with him several times because it was such a good deal. He confirmed it when I called and then backtracked when he found out he was wrong. I don't think he knowingly lied, but I'm the one who paid for his mistake. Also, my truck just reached 130K miles and the claim for approximately two years ago, so your records are incorrect

Consumer response

The work completed in 2025 was a completely different matter (although it would have been cover4ed as well). And yes, I'm aware of Montell's time at KU and recent hiring at Bishop Miege where my son previously played. He has a good reputation, but nevertheless made a crucial mistake that your dealership was unwilling to correct or provide any assistance with whatsoever. I addressed it back then but it fell on deaf ears. No one was willing to "make it right", which was very disappointing. I only competed the review because I received a request at my email today asking me to review my experience. I have no idea why I received it years after the fact, but it's an experience I share whenever I am asked about my truck and your dealership, so I completed the review.

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Great experience!

Great experience! Liz was amazing and made buying our new truck a breeze. Would definitely recommend others and have Liz help again in the future.

Great experience!

Great experience! Liz was amazing and made buying our new truck a breeze. Would definitely recommend others and have Liz help again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Highly recommend this Dealer.

Highly recommend this Dealer. Quick and Painless. Brian Townsend in the Service Department was very effective and efficient coordinating our extended Mopar Service Contract with our purchasing Dealer. Inter-Dealership Communication was key and on point. Got us back on the road to the Ozarks with a complete Tune-Up, Radiator replacement, and all the trimmings. Very possibly could be back to see Liz in Sales for another Limited X! Way to go Reed Jeep! Keep it up!!!!

Highly recommend this Dealer.

Highly recommend this Dealer. Quick and Painless. Brian Townsend in the Service Department was very effective and efficient coordinating our extended Mopar Service Contract with our purchasing Dealer. Inter-Dealership Communication was key and on point. Got us back on the road to the Ozarks with a complete Tune-Up, Radiator replacement, and all the trimmings. Very possibly could be back to see Liz in Sales for another Limited X! Way to go Reed Jeep! Keep it up!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Liz is the absolute best to work with!

Liz is the absolute best to work with! This is now our fifth vehicle purchased with Liz and it is always such a pleasure. She has great communication and makes the process as easy as possible. Thanks for everything!

Liz is the absolute best to work with!

Liz is the absolute best to work with! This is now our fifth vehicle purchased with Liz and it is always such a pleasure. She has great communication and makes the process as easy as possible. Thanks for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Liz had done a wonderful job of explaining the process

Liz had done a wonderful job of explaining the process and keeping me informed. Throughout the process she addressed my concerns and attempted to remedy any issues. Very personable and an excellent communicator.

Liz had done a wonderful job of explaining the process

Liz had done a wonderful job of explaining the process and keeping me informed. Throughout the process she addressed my concerns and attempted to remedy any issues. Very personable and an excellent communicator.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Liz is amazing!

Liz is amazing! We followed her from Olathe Dodge! This is the 2nd vehicle she helped us purchase and we will continue to buy from her. She is honest and very knowledgeable! She makes the process so easy and fun! Thanks Liz for all you have done for us!

Liz is amazing!

Liz is amazing! We followed her from Olathe Dodge! This is the 2nd vehicle she helped us purchase and we will continue to buy from her. She is honest and very knowledgeable! She makes the process so easy and fun! Thanks Liz for all you have done for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I called Reed CDJR a week ago to discuss a vehicle that I

I called Reed CDJR a week ago to discuss a vehicle that I found online and was interested in learning more about. I spoke with Clayton Mark. I found him to be very courteous and interested in my business. Maybe most important, I found him very knowledgeable about the vehicle, its features and its capabilities. He was honest, up front and forthright with all information about the used vehicle, and showed me others that might also meet my needs that was on the lot. He was never pushy, stayed in his lane, and got others involved when there were questions outside of his field of expertise. He was very prompt with following up with me and even reached out when there was a price drop. This was a deal that probably would not have happened but for his desire to help. As for the dealership itself, I have to give it five stars as well. Of course, it was clean and well maintained. Everyone was polite, kind and helpful. Maybe more importantly, all the paperwork was ready by the time I arrived to sign as I came from out of town. Overall, a pleasant experience...I would have to say a top three experience and I have been purchasing vehicles for over 30 years.

I called Reed CDJR a week ago to discuss a vehicle that I

I called Reed CDJR a week ago to discuss a vehicle that I found online and was interested in learning more about. I spoke with Clayton Mark. I found him to be very courteous and interested in my business. Maybe most important, I found him very knowledgeable about the vehicle, its features and its capabilities. He was honest, up front and forthright with all information about the used vehicle, and showed me others that might also meet my needs that was on the lot. He was never pushy, stayed in his lane, and got others involved when there were questions outside of his field of expertise. He was very prompt with following up with me and even reached out when there was a price drop. This was a deal that probably would not have happened but for his desire to help. As for the dealership itself, I have to give it five stars as well. Of course, it was clean and well maintained. Everyone was polite, kind and helpful. Maybe more importantly, all the paperwork was ready by the time I arrived to sign as I came from out of town. Overall, a pleasant experience...I would have to say a top three experience and I have been purchasing vehicles for over 30 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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It was so fun to work with Liz and she was so helpful as

It was so fun to work with Liz and she was so helpful as I looked for my next vehicle. I drove away with a beautiful Diamond Black Pearlcoat 2025 Jeep Compass!! Liz made the experience awesome! Reed Jeep rules!

It was so fun to work with Liz and she was so helpful as

It was so fun to work with Liz and she was so helpful as I looked for my next vehicle. I drove away with a beautiful Diamond Black Pearlcoat 2025 Jeep Compass!! Liz made the experience awesome! Reed Jeep rules!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I’d give this place zero stars if possible.

I’d give this place zero stars if possible. Awful experience. They don’t take accountability when they make a mistake. The hassle a CERTIFIED used Chrysler Pacifica has caused us is ridiculous. Buyer beware.

I’d give this place zero stars if possible.

I’d give this place zero stars if possible. Awful experience. They don’t take accountability when they make a mistake. The hassle a CERTIFIED used Chrysler Pacifica has caused us is ridiculous. Buyer beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently visited Reed to explore a car I found online

I recently visited Reed to explore a car I found online and I couldn’t be happier with the experience. Chris Jones was friendly, knowledgeable, and genuinely helpful without being pushy. He took the time to understand my needs and walked me through the features of several models, ensuring I felt confident about my decision. From start to finish, the process was smooth, professional, and stress-free. If you're in the market for a Jeep, I highly recommend checking out Reed Jeep.

I recently visited Reed to explore a car I found online

I recently visited Reed to explore a car I found online and I couldn’t be happier with the experience. Chris Jones was friendly, knowledgeable, and genuinely helpful without being pushy. He took the time to understand my needs and walked me through the features of several models, ensuring I felt confident about my decision. From start to finish, the process was smooth, professional, and stress-free. If you're in the market for a Jeep, I highly recommend checking out Reed Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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