Niello Audi Hours
For over forty years, Niello Audi's service to the community has been marked by a commitment to providing distinctive au
tomotive products and exceptional service while treating our customers with unyielding integrity. Call to schedule an appointment to test drive one of our new Audis, Audi Certified or hand selected pre-owned vehicles. If you want to feel secure about how your Audi is serviced, bring it to Niello Audi. We at Niello are prepared to offer you the highest level of customer service and care. With decades of experience, you can be assured that our highly skilled Audi service department is ready to serve you.
"Niello Audi is a Magna Society Dealer, the highest rating for Audi customer satisfaction."
$75 and up*
Oil, Filter Change
$120 and up*
$89.95 and up*
Air Filter Replacement
$72 and up*
Great initial response. Phone call followed by a detailed e-mail. Very similar to other reviews. It looked like I might be headed to Sacramento for the... day. However, little to no follow up. No response to my e-mails. Bothered by the "I e-mailed you" comment. Lame excuse. Still an Audi fan just not a fan of Niello Audi.
Traveled to see a $30k vehicle that appears perfect online only to arrive and find a big scratch on it. Why? Why not fix it or disclose this? Why would... you try to sell a $30k car with a scratch? Unprofessional and a waste of our time.
Thank you for your feedback. We are often able to fix imperfections on our pre-owned inventory and are happy to do this for our customers. I would b...e interested in learning more about your experience, as there is little detail to help me resolve the situation for you. Please call me directly at 916-480-2801 at your convenience I would be very appreciative of your time. -- Adam Van Coops, General Manager
We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter through... the entire process. Working with Cain was a fantastic experience, he was very honest and straightforward about the pricing and got us the car at a a great price without any haggling. We bought this car with Audi Niello all the way from Oregon at a price that none of the local dealers were able to offer even with an added expense for us to fly there and get the car registered in OR. Cain and his team took care of all the logistics and everything online and kept everything ready for us to wrap it up within 45 minutes of landing in CA and got the car ready to go. So if you are based in OR or Washington or anywhere in the Northwest please consider this dealership if you want to get a great deal and a smooth hassle free buying experience.
We really appreciate the help and service we got from Tommy. Although we ended up not finding the color combination we wanted, we will definitely be back... again for future purchases. Thank you Tommy!
Had a good experience working with both Kyle and Cain internet sales. They worked with us for well over a few years to make sure we got the car we wanted.... They were patient and well informed and made car buying much easier. We are pleased with our purchase! Kyle and Cain work together and there was always one of them to help us. I recommend them highly.
The team at Niello Audi are the "bomb diggity"! I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out... to Phillip and Kyle for their SUPERB CUSTOMER SERVICE and QUICK FOLLOW-THROUGH for a seamless experience! These guys tag teamed to help me out when one of them was not available, and it was seamless for me - excellent service from start to finish! Oh - let me not forget to mention that I went to Sacramento from Los Angeles to purchase this car because it was the only one in the state built exactly how I wanted it and the team at Niello Audi made it worth the trip! Thanks guys and Nicole too in finance of course! You're the BEST! LOVIN MY BEAUTIFUL AND "FANCY" A3 CAB! LC in LA! :)
From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so... I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
Their customer service is very good.On call backs,helping you find what your looking for and questions you may have.
Outstanding service and patient sales person. He knew the features of the car I was looking cold.
Fantastic way to buy a car. I was unable to find the car I wanted. Found it connected with Cain. He made it happen With no hassle. I am not a person to... waste my time with reviews. I would certainly buy another car from Niello.