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Mitchell Volvo Cars of Simsbury

(205 reviews)

Reviews

(205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jennifer from Southington

The ability to do most of the purchase over the phone and online was great. Emily and Lou were extremely helpful and kind. All I had to do was drive there and pick up the car. I was so happy to not have to drive there 2 or three times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's a new day, and a new age in vehicle shopping! Thanks for giving us the opportunity to serve you, Jennifer.

Great deal, great car!

Excellent communication and customer service from Emily and the rest of the staff. Everyone was very knowledgeable and helpful before and after the purchase. Compared to other dealers on Cars.com, Mitchell had a very competitive price. I'll definitely be going back for repairs and maintenance for my new Saab.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our service department is just as honored to help you, Joe, thank you!

New car lease

Our sales person, Mel, was nice, attentive and knowledgeable about the products. This is our THIRD car purchased from Mitchell Auto group. A VW, Saab, and now a Volvo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, folks! We look forward to servicing the Volvo for years, and when the time comes, helping choose vehicle number four!

Buying another Volvo!

Mel Malone was the salesperson I worked with last week in my process of finding a car that I wanted to buy. I was at the dealership several times as I spent time looking and test driving some cars. He was always helpful, courteous, knowledgeable, professional and very easy to work with. He went the extra mile to make sure that he had helped me and took care of every detail from start to finish. I would highly recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We thank you for the opportunity to serve!

Mitchell Volvo of Simsbury is Excellent

I leased my 2013 Volvo from Mitchell Volvo, Simsbury, in January, 2013. It was truly excellent. The staff was friendly, courteous, and no-nonsense. They handled the paperwork with a minimum of involvement on my part. The transaction could not have been better. Plus, the car is a pleasure to drive. I wish all dealers were like this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Other dealers are welcome to emulate us, Michael -- imitation being the sincerest form of flattery!

Car Review

They made a plesant experience buying the car. Everyone at the was courteous a ahelpful and my saleman was knowledable about the car he was selling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the review, Mario, and we hope our service department earns the same favorable assessment in the years ahead!

Harriet Agranoff

My recent dealings with Mitchell Volvo of Simsbury were GREAT! Our Salesman, Mel Malone was beyond compare. He was most knowledgeable about the Volvo and able to explain all the systems and qualities we now love about this automobile. Mel attended to our every need in the most courteous manner possible. The Simsbury dealership is a very nice environment, made much better due to the attitude, knowledge and courteous manner of salesmen like Mel. From the minute we arrived until the minute we left with our new vehicle, we were exceptionally pleased with Mel's service. Will recommend him to all our friends. Presently, we are enjoying our new Volvo. Mel has even followed up with us several times. Thanks again, Harriet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your time, trust, and patronage are more valuable than we can express, Harriet -- thank you again for working with us!

Excellent Service

Buying a car from Mitchell Volvo was the easiest car purchase I have ever had. You guys were so organized and your customer service was stellar. Mel and Lou are awesome! Thanks guys :) Mitchell Volvo of Simsbury Thank you in return, Debbie -- we're fortunate for the experience working with you. We'll expect to see the top down on that convertible when springtime comes around! December 13, 2012 at 8:14am ? Like ? 1..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you in return, Debbie -- we're fortunate for the experience working with you. We'll expect to see the top down on that convertible when springtime comes around!

Great service !!!! Great deal !!!

Mitchell Volvo was great !!! This is my third from them . Ozzie was my salesperson and he was the best . Ozzie does speak Arabic that was a big plus for my family .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It was our pleasure, Ed. Come see Ozzie and the rest of us in the showroom again, when you're in for your regular maintenance interval!

Mario from West Hartford

The buying experience was excellent and the sales person Mell did everything to make the transaction pleasant and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We thank you for the time and business entrusted to us, Mario!