Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

This dealership is extremely disappointing. When you buy a high-end vehicle, you expect high-end service, and this is definitely not the case here. The area where you wait while your car is being serviced is dirty, used coffee cups on the table, the chairs are ripped, and the overall area is terrible. The smell of fried foods is evident because the sales people are eating at their desks. I had the unfortunate experience to have to use the restroom which was dirty and the room across the hall from the restroom has trash all over the floor and wires just hanging. I am used to a very different experience, it looks like this manager has just given up and could care less what the facility looks like. The herb Chambers administration should definitely do occasional checks on their facilities… Unless, of course, they don’t feel it is worth investing any money. I will trade this car in and go back to Mercedes in Tiverton where the service is excellent

The buying process at Herb Chambers Cadillac is simple, and most importantly, I left with a great deal on my new vehicle.

Mo and Jackie are like the dynamic duo! Mo goes above and beyond to find the vehicle that you want and Jackie pulls out all the stops to get the very best financing!

I recommend because it is the closest to my home However be aware of all contracts you sign. Purchased tire and rim contract after a discussion about if the rim was damaged due to curbing. Salesman in finance dept said yes it covers that. Only now finding out it does not. Also car had small scratch at time of purchase. Asked to have paint repaired. No the color was not available. Asked every time I went in for service and even called. Not available. Yesterday I was told it is on back order and told of a place where I could get it. Why shouldn’t I have been one of first in line to get it and dealership repair? Why do I now need to go find someplace with the color paint of my car? Asked to be put on the list for when it comes in. Told they don’t do that. I just need to continue to call

Dealer and many went above and beyond to make us happy. Was so pleasant for us

Cory was knowledgeable and pleasant. Not always a good trip to the dealer for repairs but this was an exception

Cory was knowledgeable and pleasant. Not always a good trip to the dealer for repairs but this was an exception

Best experience I have ever had. Moe was my salesman and I would highly recommend him to anyone. The whole dealership was amazing.

Just leased a 2023 Cadillac XT6 from this dealership. We were told by the salesman initially that there was no equity in our current car (which we knew there was positive equity). We negotiated for an hour and reached an agreement that amounted to $7000.00 in equity in for our trade in. The salesman said we would get the check in 2-3 days. The General Sales manager said the same. The fiancé employee said we would get the check the following day when we pick up the Cadillac. We are going on day 15 now and no check in site. The General Manager informed me that he knows his policy and doesn't believe that his employees told us that information. Their Policy, which was never explained to us, nor would we have access to review it, is that when they get the Title for the trade, they will cut the check. This if known by us, would have caused us to go elsewhere. It said that we may have misunderstood what the employees told us, "You'll get the check in 2-3 days, you'll get the check in hand tomorrow." This has been a dismal experience for us. We were with Land Rover since 2014 and were thinking XT6 or MDX Type S. We are regretting our decision and the time spent doing all the leg work trying to locate our check. The General Manager is going to have a conference with the three employees on our issue. We know how that's going to get manipulated for their benefit and we will appear as misunderstood. General Manager also said that Jake Kaplan has only 3 dealerships and that Herb Chamber has over 40. I told Neil (GM) quality over quantity when it comes to us. Be cautious if you go to this dealership. Ask for all of their Policies and Procedures as they won't inform you on much.

Very good explain everything made delivery satisfied with this dealership thank you and have a good day