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Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

(784 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 17 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 833-5357 (888) 833-5357
Used (888) 833-7931 (888) 833-7931
Service (888) 832-4117 (888) 832-4117

Reviews

(784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Cadillac and Herb Chambers Maserati of Warwick from DealerRater.

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Seamless experience. Excellent attention by Noel, Dave...

Seamless experience. Excellent attention by Noel, Dave and team! Would definitely recommend and purchase another car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Herb Chambers Alfa Romeo of Warwick with your business, James! We're glad to hear Noel, Dave & the team provided you with an excellent experience and we hope to see you again in the future. Take care!

Excellent customer service with no pressure from time in...

Excellent customer service with no pressure from time in the door to purchase. Sales, finance and floor manager were all courteous and professional during interaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback about your recent visit here at Herb Chambers Alfa Romeo of Warwick! We hope we have the opportunity to work with you again in the future!

Very pleased with the professinal and friendly stakk at...

Very pleased with the professinal and friendly stakk at herb chambers alfa in warwick ri. Shauna was very professinal and friendly handling my issue with the airbags diagontics.. fixed the problem in a matter of a hour and I was on my way. I love my alfa romeo guilia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much, Gerard! We're so happy the team could get you into a stylish Giulia! We hope to see you again! - Herb Chambers Alfa Romeo of Warwick

Amazing experience dealing with our salesman, Mario...

Amazing experience dealing with our salesman, Mario Sanchez. His attention to detail and non-pushy demeanor made buying out new vehicle an enjoyable and easy experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We're so happy to hear you had a great experience working with Mario! Thanks for trusting Herb Chambers Alfa Romeo of Warwick with your business and please don't hesitate to reach out if there's anything else we can do for you!

Very comfortable experience. Helpful and informative....

Very comfortable experience. Helpful and informative. Great people to work with. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We're so happy that our friendly team earned your 5-stars! See you next time at Herb Chambers Alfa Romeo of Warwick!

Excellent service from Shawna! Very friendly and...

Excellent service from Shawna! Very friendly and accommodating with requests. Also wonderful with scheduling! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback - Shawna will be so happy to hear it! We appreciate you trusting Herb Chambers Alfa Romeo of Warwick with your business and hope we have the opportunity to serve you again in the future!

Ordered an Escalade - was told the price was 6k over MSRP...

Ordered an Escalade - was told the price was 6k over MSRP which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa that ‘they don’t play games with stuff on the back end’ so I will get the base money factor. 3 weeks later when the car arrives they tried loading 4K in extra costs in other parts of the loan…..and when called out said it ‘was a mistake in the software’. Then just said they were gonna charge me 3 times the base MF because that’s ‘what they do on Escalades’. Somehow….it equated to exactly 4K more for the car. The GM point blank told me ‘it’s my car and if you want it your gonna pay it’. Left with no choice and after paying deposits and buying accessories we relented. After having the car for a month the finance guy called and wanted another $200 so I could get my tag…comical. These people are common criminals. Do not ever buy a car from them. PS - all this is in writing also….didn’t even matter

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sean, Thank you for leaving your review for Herb Chambers Cadillac of Warwick. We apologize for this experience and assure you we take customer feedback seriously. I encourage you to reach out so we can discuss this in more detail. Thank you, Neil Ferreira General Manager, nferreira@herbchambers.com

Consumer response

Canned response from the guy that literally is the one who said “it’s my car and if you want it your gonna pay for it” directly to me. Comical lack of integrity

Lied multiple times

Ordered an Escalade - was told the price was 6k over MSRP which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa that ‘they don’t play games with stuff on the back end’ so I will get the base money factor. 3 weeks later when the car arrives they tried loading 4K in extra costs in other parts of the loan…..and when called out said it ‘was a mistake in the software’. Then just said they were gonna charge me 3 times the base MF because that’s ‘what they do on Escalades’. Somehow….it equated to exactly 4K more for the car. The GM point blank told me ‘it’s my car and if you want it your gonna pay it’. Left with no choice and after paying deposits and buying accessories we relented. After having the car for a month the finance guy called and wanted another $200 so I could get my tag…comical. These people are common criminals. Do not ever buy a car from them. PS - all this is in writing also….didn’t even matter

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sean, Thank you for leaving your review for Herb Chambers Cadillac of Warwick. We apologize for this experience and assure you we take customer feedback seriously. I encourage you to reach out so we can discuss this in more detail. Thank you, Neil Ferreira General Manager, nferreira@herbchambers.com

Excellent & quick service and assistance always explain...

Excellent & quick service and assistance always explain clearly the problem and how they will handle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this wonderful feedback! We appreciate you trusting the Herb Chambers Alfa Romeo of Warwick team with your business and look forward to your next visit!

The service department was fantastic to note and address...

The service department was fantastic to note and address my concerns for a few issues with my Stelvio. Shawna was amazing to check for warranty coverage, schedule an inspection and explain all the findings to me clearly. She also spent the time with me to accommodate my hectic schedule. She was a pleasure to work with and I look forward to working with her again soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're so glad you enjoyed your visit with Shawna & the team here at Herb Chambers Alfa Romeo of Warwick and we look forward to serving you again in the future. Take care!