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Nucar Toyota of Norwood

4.0
(4,106 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 7:00am–8:00pm
Sunday 12:00pm–5:00pm 8:00am–5:00pm
2020 consumer dealer award View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

4.0
(4,106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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3.0

Chase Calef was the best salesman we have ever dealt

Chase Calef was the best salesman we have ever dealt with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better.

3.0

Chase Calef was the best salesman we have ever dealt

Chase Calef was the best salesman we have ever dealt with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We're thrilled to hear about your positive experience with Chase. We value your input and will use it to improve our service. We apologize for any shortcomings and appreciate your honesty. Please know that we're committed to doing better.

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1.0

I recently had an incredibly frustrating experience, and

I recently had an incredibly frustrating experience, and it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, my troubles began when pressured to place a deposit on a car without clear refund terms. During my first visit, after a cumbersome process involving the manager, I was eventually able to have the refundable nature of the security deposit mentioned on the document I signed. However, it was not without resistance from Gilbert, who incorrectly insisted that it would be illegal for them to keep the deposit if I didn't buy the car—a blatantly false statement. A week later, armed with a pre-approved loan from Chase Bank, I faced further resistance. Gilbert claimed they don't work with Chase, which is absurd considering Chase being one of the major banks and that their function is to facilitate the payment process. They insisted on a credit application through Toyota Financial Services, citing a store policy. And condescendingly, they treated me as if I lacked understanding or insight, all the while insinuating that opting for a different loan term would be a wiser choice. Adding to the frustration, they persisted in playing the good cop-bad cop game, involving the manager and attempting to wear me down in the process. This, despite my clear initial mention that I was well aware of these sales tactics and found them ridiculous. These inflexible policies and lack of transparency resulted in my inability to purchase the car despite having the financing ready to go. Regrettably, the car has been sitting in their lot for a week, a testament to their incompetence. My advice to potential customers: Approach with caution, thoroughly scrutinize agreements, and be wary of their deceptive tactics and lack of integrity. Until significant changes are made, I cannot recommend them.

1.0

I recently had an incredibly frustrating experience, and

I recently had an incredibly frustrating experience, and it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, my troubles began when pressured to place a deposit on a car without clear refund terms. During my first visit, after a cumbersome process involving the manager, I was eventually able to have the refundable nature of the security deposit mentioned on the document I signed. However, it was not without resistance from Gilbert, who incorrectly insisted that it would be illegal for them to keep the deposit if I didn't buy the car—a blatantly false statement. A week later, armed with a pre-approved loan from Chase Bank, I faced further resistance. Gilbert claimed they don't work with Chase, which is absurd considering Chase being one of the major banks and that their function is to facilitate the payment process. They insisted on a credit application through Toyota Financial Services, citing a store policy. And condescendingly, they treated me as if I lacked understanding or insight, all the while insinuating that opting for a different loan term would be a wiser choice. Adding to the frustration, they persisted in playing the good cop-bad cop game, involving the manager and attempting to wear me down in the process. This, despite my clear initial mention that I was well aware of these sales tactics and found them ridiculous. These inflexible policies and lack of transparency resulted in my inability to purchase the car despite having the financing ready to go. Regrettably, the car has been sitting in their lot for a week, a testament to their incompetence. My advice to potential customers: Approach with caution, thoroughly scrutinize agreements, and be wary of their deceptive tactics and lack of integrity. Until significant changes are made, I cannot recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're deeply sorry to hear about the frustrations you encountered during your visit. Your feedback is invaluable, and we take it seriously. Rest assured, we'll be addressing the issues you've raised internally to ensure that we provide a more transparent and customer-friendly experience in the future. If there's anything we can do to assist you further, please don't hesitate to reach out to us at (866) 633-0557. Thank you.

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1.0

No negotiations.

No negotiations. Didn’t get two keys or even floor mats. If you want them $200 for mats,$300 for the key. We won’t be going back. Ernie Boch senior must be rolling over in his grave

1.0

No negotiations.

No negotiations. Didn’t get two keys or even floor mats. If you want them $200 for mats,$300 for the key. We won’t be going back. Ernie Boch senior must be rolling over in his grave

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We're sorry to hear about your disappointment. We strive to provide transparent pricing and options to our customers, but it's clear we fell short in meeting your expectations regarding negotiation and additional accessories. We appreciate your feedback and will take it into account as we aim to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out to us at (866) 633-0557. Thank you.

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5.0

From ordering my perfect vehicle to having it delivered,

From ordering my perfect vehicle to having it delivered, Chase was there every time i had any questions. He was patient and answered them all without complaint. I will definitely be getting my next car from Chase and recommending him to all my friends and family.

5.0

From ordering my perfect vehicle to having it delivered,

From ordering my perfect vehicle to having it delivered, Chase was there every time i had any questions. He was patient and answered them all without complaint. I will definitely be getting my next car from Chase and recommending him to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Do not buy any preowned vehicle from these people.

Do not buy any preowned vehicle from these people. I bought a 2018 Toyota Highlander last week and was told they would fix my trunk before they gave the sub to me. They did not fix it and they tried to say I have to pay $1,000 for them to fix it and that's suppose to be 50 percent off. They do not care and will sell you anything. This location should not be selling any cars. Also their service manage or assistant Chris is extremely rude. They never apologized once and told me they just sell as is suvs. As long as it passes safety they could care less. They were willing to trade me into a new suv and charge me more money like that's a deal. These people are just ridiculous.

1.0

Do not buy any preowned vehicle from these people.

Do not buy any preowned vehicle from these people. I bought a 2018 Toyota Highlander last week and was told they would fix my trunk before they gave the sub to me. They did not fix it and they tried to say I have to pay $1,000 for them to fix it and that's suppose to be 50 percent off. They do not care and will sell you anything. This location should not be selling any cars. Also their service manage or assistant Chris is extremely rude. They never apologized once and told me they just sell as is suvs. As long as it passes safety they could care less. They were willing to trade me into a new suv and charge me more money like that's a deal. These people are just ridiculous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Gerry is super helpful and always tries his best to get

Gerry is super helpful and always tries his best to get the best possible deal from the customer. Always feel so welcome with Gerry! Thank you buddy!

5.0

Gerry is super helpful and always tries his best to get

Gerry is super helpful and always tries his best to get the best possible deal from the customer. Always feel so welcome with Gerry! Thank you buddy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Chase Calef was our salesman.

Chase Calef was our salesman. We were not sure what model we wanted. Chase is extremely knowledgeable and not pushy in anyway. He was extremely patient over the course of a few visits while he educated us on all the different models and options. We purchased a new Grand Highlander Limited that was on order. Chase acted as our main point of contact throughout and communicated each step of the way. We could not be happier with our purchase and our car buying experience.

5.0

Chase Calef was our salesman.

Chase Calef was our salesman. We were not sure what model we wanted. Chase is extremely knowledgeable and not pushy in anyway. He was extremely patient over the course of a few visits while he educated us on all the different models and options. We purchased a new Grand Highlander Limited that was on order. Chase acted as our main point of contact throughout and communicated each step of the way. We could not be happier with our purchase and our car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Chase Calef was honest and upfront in making a purchase

Chase Calef was honest and upfront in making a purchase possible for a hybrid vehicle, which is currently in huge demand. He was patient and detailed in answering the many questions I had. He also worked hard to ensure that my vehicle didn't come with extra additions that the port would automatically install on in-demand vehicles for extra cash. I was able to purchase a 2023 Rav 4 hybrid without any factory/port installed options, which is very rare in New England. I worked with two other dealerships that were closer to me, with salesmen that were rated 5 stars on dealerrater. The first salesman in Dedham abruptly stopped contact when I asked a couple of questions. The second dealer in Wellesley cancelled my contract when I said that I would like to forego the additional accessories that were automatically added on the build. He stated that there were easier customers that would happily purchase a hybrid with tons of padded accessories. I'm not one to be ok with such practices in principle, especially when I was factory ordering a car. Both dealerships also tried to upsell me to higher trim levels and even a Rav 4 Prime, regardless of my needs, due to the fact that those higher priced models weren't selling as fast and was taking up space in their lots. I didn't experience any of this from Chase and he made my car-buying experience as painless as possible. He even went through what additions I would need to purchase, even if it wasn't with Toyota, such as floor mats as they don't even come with regular carpet mats in the new vehicle. There are differences in salespeople rated 5 stars on dealerrater, and Chase stood above them all. I would go even further to say that I would purchase my next vehicle at a dealership that's even further in distance, if he decided to work at a different dealership. I would definitely refer anyone looking to buy a Toyota to Chase.

5.0

Chase Calef was honest and upfront in making a purchase

Chase Calef was honest and upfront in making a purchase possible for a hybrid vehicle, which is currently in huge demand. He was patient and detailed in answering the many questions I had. He also worked hard to ensure that my vehicle didn't come with extra additions that the port would automatically install on in-demand vehicles for extra cash. I was able to purchase a 2023 Rav 4 hybrid without any factory/port installed options, which is very rare in New England. I worked with two other dealerships that were closer to me, with salesmen that were rated 5 stars on dealerrater. The first salesman in Dedham abruptly stopped contact when I asked a couple of questions. The second dealer in Wellesley cancelled my contract when I said that I would like to forego the additional accessories that were automatically added on the build. He stated that there were easier customers that would happily purchase a hybrid with tons of padded accessories. I'm not one to be ok with such practices in principle, especially when I was factory ordering a car. Both dealerships also tried to upsell me to higher trim levels and even a Rav 4 Prime, regardless of my needs, due to the fact that those higher priced models weren't selling as fast and was taking up space in their lots. I didn't experience any of this from Chase and he made my car-buying experience as painless as possible. He even went through what additions I would need to purchase, even if it wasn't with Toyota, such as floor mats as they don't even come with regular carpet mats in the new vehicle. There are differences in salespeople rated 5 stars on dealerrater, and Chase stood above them all. I would go even further to say that I would purchase my next vehicle at a dealership that's even further in distance, if he decided to work at a different dealership. I would definitely refer anyone looking to buy a Toyota to Chase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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5.0

Chase was the best!

Chase was the best!! He listened to everything that I wanted and needed and made sure that I got it. He had an answer for every question, took care of small issues with ease, he went above and beyond and he was so patient with me I can’t say enough about how great my experience with him was.

5.0

Chase was the best!

Chase was the best!! He listened to everything that I wanted and needed and made sure that I got it. He had an answer for every question, took care of small issues with ease, he went above and beyond and he was so patient with me I can’t say enough about how great my experience with him was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

This sales person tried to switch us around then when it

This sales person tried to switch us around then when it came to my final decision he try to slap me with $2000 over MSRP. When I was about to leave he tried $500 over MSRP. When I said no and about to leave he said that I am not intent to purchase in the first place. This is insulting!

1.0

This sales person tried to switch us around then when it

This sales person tried to switch us around then when it came to my final decision he try to slap me with $2000 over MSRP. When I was about to leave he tried $500 over MSRP. When I said no and about to leave he said that I am not intent to purchase in the first place. This is insulting!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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