Nucar Toyota of Norwood

They tried to give me a bad key for my car, then never followed through on getting me a replacement. Worse, they kept passing me off to a different person to speak to about it. I only have ONE key to the car. THAT is a joke. I felt lied to and once the money was in hand, they totally did not care.

I bought my 2019 Camry in July of 2024. They didn't get out the stain on the seat they promised to take care of. They tried to give me a bad key. They promised to make arrangements to get a new key. I still only have ONE key for this car. I live over an hour and a half away from Nucar. I can pay over $350 to get a new one. I would need an appointment and have to spend time at the dealership while they program it. My local dealership isn't sure they have a matching key. I'd have to call their parts department to find out. It's just a pain and process to fulfill THEIR broken promise. DON'T trust them.

Kevin was very friendly and professional! Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new wheel lock key also. The whole staff seems to be on the same page, Top notch people and facility. Highly recommended!

This dealership should be avoided at all costs. I worked with "David" who had total incompetence towards his job and procedures in place. He first delayed the closing of the transaction a few days after wrongly assuming that my check for the down payment had been sent. All he had to do was ask me if I sent a check (I know I didn't). Instead he waited and I only found out through my insurance agent because they needed certain documents to process my insurance. I eventually purchased the car and after 10 whole days I still never got word about my registration. When I called I was told the registration was available 9 days before this. Since I had no registration in my vehicle my car was illegal after 7 days. The dealer's response was, "well the car is already registered". I then asked if the dealer was okay paying my fines and penalties every time I got pulled over for having no inspection sticker and no registration in the vehicle and their response was, "of course we would pay that". It was laughable. This puts both me and the dealership at legal risk. What if I never called after 10 days? How long was the dealer willing to wait to inform me that my registration was available right away after purchase? I then demanded to talk to the sales manager (after the initial person I contacted tried to prevent me). I told them of the situation and they said that the sales rep was "new", which is not an excuse to which they agreed. I was then asked what they could do to rectify the situation. I said "a few hundred bucks, or carpet floor mats that my salesman promised me and lied about". I was told they will "let the dust settle". It's been over a month and still nothing. This translates to: "we're hoping you will forget about this after a few months and not keep pushing us about this". Lastly, on an unrelated note, two couches on the entire salesroom floor is not enough space to keep crowds of people waiting for service or buying a car. I ended up waiting in the way corner of the floor at an unused desk. A salesman approached me and said, "this space is for customers, I have a customer coming now". Am I not a customer? Not only that this "customer" that was supposedly coming never showed. I was staring at the empty desk for an hour and a half afterward. The salesman just wanted a power trip to say he got me to move.

They are an example of why people hate car shopping. I had a confirmed appointment to test drive a car. I was very clear that I did not want to discuss buying, but just wanted to test drive the particular model. When I got to the dealership, they weren't prepared and had me sit with someone who started the normal sales talk. The car wasn't ready and they just wanted to use the typical "suede shoe" sales approach. I regret having anything to do with them.

Avoid this bait and switch dealership. Website and third party sites list cars they aren’t ready and willing to sell, they will setup an appointment to see and buy a car they have no intention of selling you and try to redirect you to more expensive cars. Their staff has no idea what cars are available and they think that’s just fine. They make appointments to test drive cars and purchase cars that they don’t hold a title for just to try to switch you to a more expensive car you had no opportunity to research. Waste of time place If you are looking for their better business bureau complaints they changed their name from Boch to Nucar so complaints are under Boch.

Purchased a used Toyota Corolla ( 2021 model) with a warranty in April of 2024. Cash sale. We got the car "but have yet to received the warranty paperwork. We've been chasing them for it since we pickup the car, always an excuse (i.e. we'll look into it).

Terrible dealership. Nucar or Boch, or whatever they want to call themselves, they still employ incompetent people. I came info for an oil change and left with my tire falling off. Almost dieing on route 1 woke me up and I realized what these people are made of. Absolutely no accountability. You can write reviews and their reply will be "We have no history of this" "when did this happen???" But I forgot, I got offered $200 for my troubles. Wow, aren't I lucky (sarcasm). If you wind up on route 1 because Nucar/Boch didnt screw your tire on, DO NOT give them any opportunity to try and fix your vehicle and as I was told "make it up to you". File a police report and go through your insurance. That way their is traceability and everyone is held accountable. Do yourself a favor and move on and find other dealerships and service centers.

I also had a very frustrating experience with Erik. He led me on as if he would make up for the PRIOR bad experience with the sales manager. Instead, he was a typical car salesman. I was VERY disappointed. An experience with Aaron that started well, ended horribly with all management.

Went to get a sticker for my car. Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch was at least honest. Nucar is a disgrace.