Rectangle 48
Sales 8:30 AM - 5:00 PM
Service 9:00 AM - 5:00 PM

Viti, Inc. Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2014

At Viti, we want to make the process of buying a Mercedes-Benz exciting and fun. We strive to provide a low-pressure env

...

ironment that invites our RI and MA Mercedes-Benz customers to explore the many vehicles we have on hand and decide what's best for their lifestyle. We're here to support you in the buying process, answering all your questions and ensuring you have the facts you need to make an educated decision. That's why more drivers come to our RI Mercedes-Benz dealership for their motoring needs.Please visit our Mercedes-Benz dealership today and let us show you why Viti is the RI Mercedes-Benz dealer you'll keep coming back to.

"Free Pick Up, Delivery and Loaner Vehicle For All Your Service Needs AND FREE CAR WASH WITH SERVICE"

Service

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
491 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    December 10, 2018

    They made the car buying process easy. I found the car online, scheduled a test drive. Drove a couple cars, completed a couple forms to apply for financing... and picked up the car the next day.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Easy and Efficient, that's why we are here! Thank you for the wonderful review! all the best,

  • 5.0 out of 5
    December 10, 2018

    Sean Gebert and the Sales Manager made our new car purchase a breeze. We appreciate Viti’s professional service and follow-up after the sale. That’s... why we keep coming back!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! Thank you for the 5 Star Review! Indeed, Viti takes professionalism to a new level! We are so happy to know that we've met your expect...ations and earned your continued business! All the best,

  • July 11, 2018

    Can’t say enough about the service I get from Greg Forrest (sales) and Russ Machado (service) The best......and will continue to buy and recommend... VITI

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Peter! We are thrilled to here you are happy with both Greg and Russ!! We truly appreciate your business over the years and look forward to ...seeing you again!

  • 5.0 out of 5
    December 10, 2018

    Exceptional from start to finish. I came with a number in mind and they made it happen. Easiest process ever in buying a vehicle. No pressure everyone... was on point and so accomadating to your needs. Definitely A+ service all around.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amazing! Thank you Mrs. S! It is so good to read your kind feedback. Here at Viti we strive to deliver a standard of excellence to all of customers, a...nd are pleased to learn your experience with us was truly exceptional. Thank you for your continued business,

  • 5.0 out of 5
    December 8, 2018

    Viti’s Service team consistently displays the outstanding professional performance. They proactively seek ways to make both the work they do on the... vehicle and the customers’ experience better every time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Sandy from Newport! We are thrilled to hear that we've exceeded your expectations. Thank you for your continued business with us and th...e 5 Star Review! All the best,

  • 2.0 out of 5
    December 4, 2018

    Unfortunately, I cannot recommend this dealership for purchasing a car. They were dishonest about the price they were giving me for my trade and rolled... negative equity into the price of the new car without my knowledge. They also had me fill out the wrong paperwork twice, which required me to make an additional trip to the dealership the following week. I tried to work the discrepancy out with them when I received the bill and was told "sorry" and "you should have read the paperwork more carefully before you signed it". I ended up paying almost $2000 more than what we agreed upon verbally.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 4, 2018

    The end result was not what was promised. Viti made 3 mistakes on the purchased agreement. They made this a very difficult process. I wouldn’t recommend... this dealership.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Paul, We sincerely apologize you feel we did not meet your expectations. I cannot identify your customer profile in our system based on the ...information you've provided in this review. If you would like to discuss this further please reach out to us at your convenience. Simply ask for Bill Andrews, our Business Development Manager, when you call. Best Regards,

  • 5.0 out of 5
    December 3, 2018

    We recently purchased a pre-owned 2015 C300, and worked with Jon Lehane at Viti. He was an absolute joy to work with! Patient, thoughtful, knowledgeable,... focused, intelligent, and resourceful, Jon has outstanding interpersonal skills and he worked with us over the course of a few weeks to get exactly the right car for our family. I highly recommend Viti and Jon Lehane.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! Thank you for the amazing review! It brings us great pleasure to know that we've met your expectations, and indeed Jon is surely one... of the biggest reasons why. His charisma, kindness, and positive attitude are what we find so wonderful about him as well. We are so happy to know that you feel the same way. Thank you again,

  • 5.0 out of 5
    November 30, 2018

    Met Jon. Excellent salesman and and expert on my BMW. Highly skilled. Helped me through the purchase process. Always there giving me updates. Staff... found excellent finance options for me. Completed the transaction without issue and had me driving the vehicle home the same day. Professional atmosphere.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We are so happy to know that we've met your expectations! Here at Viti we strive to make sure that our customers are happy with our ser...vices. Jon is always willing to help and does so with a smile on his face every time! Thank you so much for the lovely review! All the best,

  • 5.0 out of 5
    November 28, 2018

    Hi All, I'm glade that you are reading this because it's all true!!! Since I've purchased my Mercedes from Viti, I like most of you put... such a demand on how my car performs, cost of maintenance , customer service and would we return to that dealership. I highly recommend that you visit this dealership and see for yourself. Also while you are there for service please say "hi" to my service advisor, Sue McDermott.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Spencer, Everyone here at Viti would like to thank you for leaving a great review and for being a valued customer! We hope you are still enjoying y...our 2015 Mercedes-Benz GLA 250 as much as you did when you purchased it in 2017. We look forward to assisting you with all of your future service and sales needs.

View More Reviews