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Viti, Inc.

(783 reviews)
Visit Viti, Inc.
Sales hours: 7:00am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 7:00am–7:00pm 7:00am–5:30pm
Tuesday 7:00am–7:00pm 7:00am–5:30pm
Wednesday 7:00am–7:00pm 7:00am–5:30pm
Thursday 7:00am–7:00pm 7:00am–5:30pm
Friday 7:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 2 awards
2022 state dealer award
2022 consumer dealer award

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New (401) 685-0399 (401) 685-0399
Used (401) 685-0623 (401) 685-0623
Service (888) 430-4955 (888) 430-4955

Inventory

See all 408 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2014.
At Viti we want to make the process of buying a Mercedes-Benz exciting and fun. We strive to provide a low-pressure environment that invites our RI and MA Mercedes-Benz customers to explore the many vehicles we have on hand and decide what's best for their lifestyle. We're here to support you in the buying process answering all your questions and ensuring you have the facts you need to make an educated decision. That's why more drivers come to our RI Mercedes-Benz dealership for their motoring needs.Please visit our Mercedes-Benz dealership today and let us show you why Viti is the RI Mercedes-Benz dealer you'll keep coming back to.
Free Pick Up Delivery and Loaner Vehicle For All Your Service Needs AND FREE CAR WASH WITH SERVICE

Service center

Phone number (888) 430-4955

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
9:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(783 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viti, Inc. from DealerRater.

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I have been a customer of Viti for years and I have to

I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!

I have been a customer of Viti for years and I have to

I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi richardctrue, Thank you for taking the time to leave this amazing review for us! We are thrilled to hear that you always have such great experiences while working with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continuing servicing you for many more years to come!

Consumer response

Viti Mercedes-Benz Jun 28, 2025 richardctrue I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!

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Courteous, straight shooters, no pressure and very

Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.

Courteous, straight shooters, no pressure and very

Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi bobpurc27, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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Great people, easy to work with and honest.

Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.

Great people, easy to work with and honest.

Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Keeft, Thank you for taking the time to leave this wonderful review for us! We appreciate you taking the time to do so, and are very glad to hear that Brian was able to provide such a great purchasing experience for you. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.

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I have been doing business with Brian Reidy at Viti for

I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.

I have been doing business with Brian Reidy at Viti for

I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Tony, Thank you for leaving this amazing feedback for us! We are thrilled to hear that Brian has always been able to provide such great purchasing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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I decided to switch dealerships about a year or two ago

I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state.

I decided to switch dealerships about a year or two ago

I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi aalberthatten, Wow, thank you for this amazingly detailed review! We are thrilled to hear that Bud and the rest of our team has been able to provide such great servicing experiences for the past 2 years. Thank you for trusting us with your older vehicles, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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The dreaded engine check light came on over the weekend.

The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too!

The dreaded engine check light came on over the weekend.

The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The point of contact got back to me quickly and I

The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.

The point of contact got back to me quickly and I

The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Scott, Thank you for taking the time to leave this review for us! We appreciate the feedback and are very glad to hear that you've had a good experience so far with our team! If you ever have any other questions or concerns, please feel free to reach out at any time. We're looking forward to seeing you later this month if everything works out!

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I purchased a 2020 E 450 sedan from Viti and I couldn’t

I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership

I purchased a 2020 E 450 sedan from Viti and I couldn’t

I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!

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The BEST dealership to have your Mercedes serviced.

The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!

The BEST dealership to have your Mercedes serviced.

The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi KMartitz, Thank you for this awesome review! We are thrilled to hear that you had such a great experience servicing your vehicle with Russell and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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Viti is a 5 star dealership and there staff deserves a

Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Viti is a 5 star dealership and there staff deserves a

Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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