Reviews
I have been a customer of Viti for years and I have to
I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!
I have been a customer of Viti for years and I have to
I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi richardctrue, Thank you for taking the time to leave this amazing review for us! We are thrilled to hear that you always have such great experiences while working with our team. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continuing servicing you for many more years to come!
Viti Mercedes-Benz Jun 28, 2025 richardctrue I have been a customer of Viti for years and I have to say they are clearly the best. I have had cars all over the USA and have been to many MB dealerships for sales and service. The Gray Brothers and their team have done a wonderful job taking this dealership to the next level. Russ in service is always willing to go the extra mile to make sure that I am 100% satisfied. Highly recommend if you are in the market or need to an effortless service experience. Best of the Best!
Courteous, straight shooters, no pressure and very
Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.
Courteous, straight shooters, no pressure and very
Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi bobpurc27, Thank you for taking the time to leave this great review for us! We appreciate your feedback and are very glad to hear that you had such a wonderful purchasing experience with our team. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Great people, easy to work with and honest.
Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.
Great people, easy to work with and honest.
Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Keeft, Thank you for taking the time to leave this wonderful review for us! We appreciate you taking the time to do so, and are very glad to hear that Brian was able to provide such a great purchasing experience for you. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
I have been doing business with Brian Reidy at Viti for
I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.
I have been doing business with Brian Reidy at Viti for
I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Tony, Thank you for leaving this amazing feedback for us! We are thrilled to hear that Brian has always been able to provide such great purchasing experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!
I decided to switch dealerships about a year or two ago
I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state.
I decided to switch dealerships about a year or two ago
I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi aalberthatten, Wow, thank you for this amazingly detailed review! We are thrilled to hear that Bud and the rest of our team has been able to provide such great servicing experiences for the past 2 years. Thank you for trusting us with your older vehicles, as well! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
The dreaded engine check light came on over the weekend.
The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too!
The dreaded engine check light came on over the weekend.
The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi GP40MC1118, Thank you for taking the time to leave this amazing 5-star review for us! We appreciate your feedback and are very glad to hear that Susan and the rest of our team were able to quickly resolve your check engine light concern and provide such a great experience! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!
The point of contact got back to me quickly and I
The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.
The point of contact got back to me quickly and I
The point of contact got back to me quickly and I appreciate that. Mentioned that I would be in the area on May 24-31 to drive thge car if still available. I don't like buying sight unseen. The car looks beautiful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Scott, Thank you for taking the time to leave this review for us! We appreciate the feedback and are very glad to hear that you've had a good experience so far with our team! If you ever have any other questions or concerns, please feel free to reach out at any time. We're looking forward to seeing you later this month if everything works out!
I purchased a 2020 E 450 sedan from Viti and I couldn’t
I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership
I purchased a 2020 E 450 sedan from Viti and I couldn’t
I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John 911, Thank you for taking the time to leave this amazing review for us! We are so glad to hear that Jon, Danny, and the rest of our team are able to provide such great experiences for you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to taking care of you again in the future!
The BEST dealership to have your Mercedes serviced.
The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!
The BEST dealership to have your Mercedes serviced.
The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi KMartitz, Thank you for this awesome review! We are thrilled to hear that you had such a great experience servicing your vehicle with Russell and the rest of our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Viti is a 5 star dealership and there staff deserves a
Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!
Viti is a 5 star dealership and there staff deserves a
Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Yellowlab101, Thank you for leaving this awesome review for us! We're thrilled to hear such wonderful feedback. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!