DARCARS Nissan of College Park

Marshall Nickleberry was very professional and polite and helpful in dealing my purchase of my Nissan Murano.

Rude Customer Service! The back up camera on my new car stopped working so i took it to them. I bought the car with them and expected them to fix it on warranty. But as soon as i mentioned that my camera was not working the representative immediately said it would take 3 to 4 days. I felt like they were trying to rip me off and he was rude too. I had not expected to have this kind of experience, so I walked away. Never going back there again. They lost a customer who would've came to them regularly for all the maintenance.

What a rip off. Called to say I was bringing the car in for a potential transmission issue and A/C repair. Told the service guy (Eric) NOT to do the A/C if it was transmission related. Told it was the Control Arms, so I proceeded with the AC repair. The service tech said NO TRANSMISSION ISSUES found - and charged me 229.99 for the labor required to diagnose the issue. Took it to another mechanic who confirmed ... Yes, it was the transmission. Called back to complain and got no apology and - no offer to refund. What a crooked way to do business!

Marshall was super nice, knowledgeable and helpful to my daughter purchasing her first car! Will in finance was awesome as well! -from a happy Mom

BY FAR THE WORST CAR DEALERSHIP IN THIS AREA AND MAYBE IN THE WHOLE COUNTRY. I WILL NEVER GO THERE AGAIN!

Marshall was the best!! Got me my perfect car. I came and left the same day with a car. He got me the best rate and has exceptional customer service. Marshall made the process simple & was an incredible advocate for me while working alongside his colleagues to get me my 2022 Nissan.

Muy mal servicio y peor atencion .Los cupones de ofertas por cambio de aceite son una mentira.

They completely misdiagnosed my car. I sent my girlfriend in to do the servicing. They charged her almost $1600 for an overheating issue, which they did not fix at all. They claimed that the Cam position sensors were the cause of overheating, which makes no sense at all. The car was dropped off Thursday morning and was not touched until Friday, where the tech decided to be lazy and just replace the 2 sensors (which I have no idea how 2 cam sensors came out to be $1000) and not diagnose the actual overheating issue. Eric Reynolds, the service advisor assured my girlfriend over the phone that the cam sensors would fix the issue. We also bought in our own OEM fan clutch replacement as they said there was an issue as well. It couldn't be the cause of overheating because the fan would run at all times, but we decided it would be best to let them install it so they couldn't pin the blame on us ($400 by the way). Eric also said he would let us apply my employee discount, but someone didn't let us use it (even though my girlfriend and I live together and the car belongs to both of us). When we left the dealership on Friday the car started overheating as it was before, and they said they would look at it on Saturday. Come Saturday, Eric Reynolds, tech 2151, OR a manager were not at the service center to assist us. Some lady who was a service advisor was very rude and refused to have the car diagnosed again by another technician. She was very unhelpful. My girlfriend wanted Eric's email so she could get a record of the receipt to take to another dealership, but she claimed she would feel uncomfortable doing so as she was about to write it down. Because of Eric, tech 2151, and the lady who was very unhelpful, we are out of $1600, missed a few days of work, had to pay multiple tow truck fees, and now have a bigger headache to deal with to get some sort of compensation as we were grossly overcharged, and still have a car that does not work. Hopefully Darcars reaches out to us to help us with this situation.

Mr. Kevin Higgins, the Director of Service, is EXCELLENT in every category! I am so thankful for him being there! He makes darcars look good :-)

I visited this location twice looking at buying a new car, and the first salesperson, Nelson, was great. When the time came to start talking price, the manager was SO rude to me and was using bullying tactics to get me to cave and buy the car for more than it was worth. He was so rude, I decided to not buy the car from them even after they dropped the price the next day to below what my budget was. Jokes on that guy, I guess. If you're a woman, fully expect to get pushed around at this place.