Reviews
Write a reviewTook our Jeep into to have the alternator replaced, came
Took our Jeep into to have the alternator replaced, came back and the AC didn't work. We were told it was the TIPM unit which runs the AC and the alternator. It was obviously the new alternator that caused the TIPM to go out. AC worked before we took it in. But it was our issue it wasn't. Right.
Took our Jeep into to have the alternator replaced, came
Took our Jeep into to have the alternator replaced, came back and the AC didn't work. We were told it was the TIPM unit which runs the AC and the alternator. It was obviously the new alternator that caused the TIPM to go out. AC worked before we took it in. But it was our issue it wasn't. Right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jeffrey, we are sorry to hear of the issues you had with your Jeep and our dealership. This has been passed on to the service manager, Jeff, so he can do some research on this. It appears that you may have spoken with him already since you tagged him. Thank you and sorry again.
Jordan was amazing.
Jordan was amazing. He approach us since we got there. He was knowledgeable and friendly, took care of us like we were family. Jordan Haffner was AWESOME! If you looking for a new vehicle that's your guy I highly recommend him.
Jordan was amazing.
Jordan was amazing. He approach us since we got there. He was knowledgeable and friendly, took care of us like we were family. Jordan Haffner was AWESOME! If you looking for a new vehicle that's your guy I highly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and feedback. Have a great one and enjoy your new vehicle.
Thank you!
I don't believe in writing or posting negative reviews
I don't believe in writing or posting negative reviews and I have never done so before, however after my last TWO disastrous experiences at Davis-Moore's service center, I feel it is imperative that I warn others AGAINST bringing their vehicle to this service center! On both occasions I brought my Jeep in for a simple oil change / regular maintenance and drove away with a car that was in WORSE CONDITION than it was when I drove in. During each visit a mysterious ADDITIONAL PROBLEM was created. I was never given a sufficient explanation regarding HOW ALL OF THE SUDDEN my battery and back-up camera suddenly started to malfunction while in Davis-Moore's care. Again, both my battery and camera were working BEFORE I brought my car into the service center and I drove away distressed, angry, and disappointed because I suddenly have to contend with repairs for mysterious problems BOTH TIMES. While the shop manager was polite, he did nothing to solve the issue or KEEP ME AS A LOYAL CUSTOMER! Although I have brought my Jeep to Davis-Moore's service center since 2018, I will NEVER patronize that shop again and I suggest no one else does either!
I don't believe in writing or posting negative reviews
I don't believe in writing or posting negative reviews and I have never done so before, however after my last TWO disastrous experiences at Davis-Moore's service center, I feel it is imperative that I warn others AGAINST bringing their vehicle to this service center! On both occasions I brought my Jeep in for a simple oil change / regular maintenance and drove away with a car that was in WORSE CONDITION than it was when I drove in. During each visit a mysterious ADDITIONAL PROBLEM was created. I was never given a sufficient explanation regarding HOW ALL OF THE SUDDEN my battery and back-up camera suddenly started to malfunction while in Davis-Moore's care. Again, both my battery and camera were working BEFORE I brought my car into the service center and I drove away distressed, angry, and disappointed because I suddenly have to contend with repairs for mysterious problems BOTH TIMES. While the shop manager was polite, he did nothing to solve the issue or KEEP ME AS A LOYAL CUSTOMER! Although I have brought my Jeep to Davis-Moore's service center since 2018, I will NEVER patronize that shop again and I suggest no one else does either!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good morning again Yvette LaShay. We have responded to you already in the other platforms that you left this review on. We are sorry to hear of the experiences that you have had. This has been passed on to the management team to look into. If you would like to speak with them directly you may do so by calling 316-618-2185. Thank you and sorry again.
Our sales lady Tricia was knowledgeable and so friendly.
Our sales lady Tricia was knowledgeable and so friendly. I have no doubt we were treated just like she treats all her customers.
Our sales lady Tricia was knowledgeable and so friendly.
Our sales lady Tricia was knowledgeable and so friendly. I have no doubt we were treated just like she treats all her customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That is great to hear. We appreciate your business and taking time to share your experience. Have a great one and enjoy your new vehicle.
Michael Peters from dodge service is one of the most
Michael Peters from dodge service is one of the most knowledgeable Service advisors here in Wichita! Got a flat tire and Michael had me back to work via shuttle driver, in no time. All while working on my car. Then also provided a pick up so I could retrieve my vehicle after work.
Michael Peters from dodge service is one of the most
Michael Peters from dodge service is one of the most knowledgeable Service advisors here in Wichita! Got a flat tire and Michael had me back to work via shuttle driver, in no time. All while working on my car. Then also provided a pick up so I could retrieve my vehicle after work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and review.
I had the best car buying experience working with Tricia...
I had the best car buying experience working with Tricia Archibald. She was very friendly and answered all my questions I had about the Jeep Grand Cherokee I was looking at and ended up buying. I never felt pressured and they gave me a great deal on my trade in. I highly recommended Tricia Archibald and Davis Moore Jeep when purchasing your next vehicle.
I had the best car buying experience working with Tricia...
I had the best car buying experience working with Tricia Archibald. She was very friendly and answered all my questions I had about the Jeep Grand Cherokee I was looking at and ended up buying. I never felt pressured and they gave me a great deal on my trade in. I highly recommended Tricia Archibald and Davis Moore Jeep when purchasing your next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went in for my free oil change, estimated wait hour to...
Went in for my free oil change, estimated wait hour to hour 15, hour 30 young lady comes out and service reccomend two new tires, declined mentioned how long it had been she suggested declining the wash job I agreed. At an hour 50 car pulled up hour 55 they call me cost 46.71. Service manager busy on phone I'm done leave go to front ask for manager over service manager they send me back to service did not go well. He wanted me to go back to my car get items bring back to service then make another trip to leave, I just left
Went in for my free oil change, estimated wait hour to...
Went in for my free oil change, estimated wait hour to hour 15, hour 30 young lady comes out and service reccomend two new tires, declined mentioned how long it had been she suggested declining the wash job I agreed. At an hour 50 car pulled up hour 55 they call me cost 46.71. Service manager busy on phone I'm done leave go to front ask for manager over service manager they send me back to service did not go well. He wanted me to go back to my car get items bring back to service then make another trip to leave, I just left
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
First and foremost we apologize for the issue that you had with our service department. Our express items are done on a first come first serve basis and we try to estimate wait time as best as possible but sometimes we are wrong which it sounds like happened yesterday. Then as far as the charge goes our express advisor accidentally coded the line wrong which is why the charge was there. When you asked for the service manager he was on the phone and got with you just as soon as he got off the phone. When he figured out what happened he asked for your card so that he could refund the charge. You said it was in your car and didn't want to go get it so the he walked to your car with you. Then when at the car you decided you didn't want to mess with it and just left. When he got back inside he reached out the the bank and we were able to get that transaction voided out so that there is no charge. He then called your house to let you know. You were not home and your wife took a message and said she would pass it on to you. Thank you and sorry again for the issues. If you care to speak with the service manager, Chris, again please feel free to reach out to him anytime at 316-618-2185.
Just bought the 3rd vehicle from this dealership and was...
Just bought the 3rd vehicle from this dealership and was very please with the service from our salesman, Aaron Kelley. The first time we went there we looked at the vehicle -without any pressure from him to "buy it that day".. During the week I did a lot of research and contacted Aaron again to see if they would match the numbers I saw from out-of-State dealers.. We went back the next weekend and was able to agree on a price for both the new vehicle and our trade..do your homework and it works!!.. Aaron was extremely helpful and would highly recommend him!!!!
Just bought the 3rd vehicle from this dealership and was...
Just bought the 3rd vehicle from this dealership and was very please with the service from our salesman, Aaron Kelley. The first time we went there we looked at the vehicle -without any pressure from him to "buy it that day".. During the week I did a lot of research and contacted Aaron again to see if they would match the numbers I saw from out-of-State dealers.. We went back the next weekend and was able to agree on a price for both the new vehicle and our trade..do your homework and it works!!.. Aaron was extremely helpful and would highly recommend him!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Fantastic!
Travis was great!! I didn't end up buying YET but he has been very kind and has kept in contact with me. I would definitely recommend going to speak with him!
Fantastic!
Travis was great!! I didn't end up buying YET but he has been very kind and has kept in contact with me. I would definitely recommend going to speak with him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for allowing us to assist you. Please let us know what we can do for you from here.
Deception
My husband and I decided to give Davis-Moore in Wichita a try after shopping around for a new Ram Rebel in KC. I first called and asked to speak to a salesman and was transferred to a man named Grant Leffler. After talking with him on the phone a few times and texting back and forth several days and sending him dozens of pictures of our trade (and I was very direct several times on exactly we needed for payment) we decided we were interested. Grant told me (after informing him of a few other dealers and the average value of our trade and our credit scores, etc) that it would be no problem at all to be within our payment range. He mentioned he talked to Ian Murdick and he said it wouldn’t be a problem and to bring our trade in. I mentioned several times to Grant to not waste our time and yank our chain if it wouldn’t work. My husband took a day off work and we headed the two hours to Wichita. After spending time with Andrew and Ian they said the payment price we would be in wasn’t even close and it was $150 a month more than Grant told us. The dealer offered to put gas in our vehicle for our trouble so they could clear their conscious. The fact remains that they have “sales people” who aren’t even at the dealership and are located in another building to operate a call center, of sorts, and they will tell you anything at all to get you in the door. This dealer has hundreds of cars on the lot and they couldn’t even come close to the price we wanted. Both my husband and I felt scammed and conned and we wasted an entire evening, not to mention the day he took off work. The real kicker for me was Ian mentioned it was a “miscommunication problem” and they tried to just dust it under a rug and politely escort us out the door. There was no miscommunication at all. They simply did not care to lie about anything as long as we visited their lot. These big auto dealers do not care about their customers and only care about their bottom dollar and they certainly do not care that their business is deceiving customers.
Deception
My husband and I decided to give Davis-Moore in Wichita a try after shopping around for a new Ram Rebel in KC. I first called and asked to speak to a salesman and was transferred to a man named Grant Leffler. After talking with him on the phone a few times and texting back and forth several days and sending him dozens of pictures of our trade (and I was very direct several times on exactly we needed for payment) we decided we were interested. Grant told me (after informing him of a few other dealers and the average value of our trade and our credit scores, etc) that it would be no problem at all to be within our payment range. He mentioned he talked to Ian Murdick and he said it wouldn’t be a problem and to bring our trade in. I mentioned several times to Grant to not waste our time and yank our chain if it wouldn’t work. My husband took a day off work and we headed the two hours to Wichita. After spending time with Andrew and Ian they said the payment price we would be in wasn’t even close and it was $150 a month more than Grant told us. The dealer offered to put gas in our vehicle for our trouble so they could clear their conscious. The fact remains that they have “sales people” who aren’t even at the dealership and are located in another building to operate a call center, of sorts, and they will tell you anything at all to get you in the door. This dealer has hundreds of cars on the lot and they couldn’t even come close to the price we wanted. Both my husband and I felt scammed and conned and we wasted an entire evening, not to mention the day he took off work. The real kicker for me was Ian mentioned it was a “miscommunication problem” and they tried to just dust it under a rug and politely escort us out the door. There was no miscommunication at all. They simply did not care to lie about anything as long as we visited their lot. These big auto dealers do not care about their customers and only care about their bottom dollar and they certainly do not care that their business is deceiving customers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Melissa, first and foremost we are sorry for the experience that you had with us at Davis-Moore. We know that what is done is done and our GM Rick has already spoken with you about the experience. Once again we are sorry about this. Please do not hesitate to reach out in the future if you need assistance with anything. Thank you and sorry again!