Toyota of Hollywood

Beware of scams, here sellers tell you any number to accept and at the last minute they change it, the worst service I've seen Salesman Bartolo and his... Manager Pedro, I only lost money and time

Lazaro Morales was my sales person and he told me one thing and the finance department and his manager another. When it came time, 3 hours later, to sign... papers and the reality was far from what he told everyone else. Not to mention the basic contact info and title transfer information was incorrect. Even the lady in the finance department was saying how he was not doing his job right. When the sales manager came in, he explained how the deal that I was given is unreasonable. He then began to berate me about my trade in value, the discount, and title and registration fees. Claiming it’s absurd to expect that deal, meanwhile it was the one I was told had been approved. When I called the manager out for undervaluing the trade in and giving me attitude, he claimed he was not giving me attitude and was unapologetic. I felt I was being attacked for no reason or pressured into taking a deal that suited them. I’d not recommend going only especially if you are a female, because it makes you an easy target. But I am not easily manipulated, and I said I will just sell my car elsewhere and there’s no deal. I left immediately, but the manager was haggling me the whole way out the door. I will never go back to the dealership again. Even when I called the following day because I saw three hard inquiries on my credit report, when I was told there would only be one mark, the sales person said you have to call the dealership cause “I don’t want to deal with it” and had an attitude on the phone. Not once did he ever apologize for misinforming me for any of the things he told me. All he wanted was a sale, and really could care less about what was best for the customer. I will give some credit to the other employees. The lady I talked to over the phone was very polite and helpful.

We spoke to Yessica Torres and she offered exceptional service throughout our car purchase! She was very cordial, attentive and offered us the best. We... will definitely be purchasing with her once again in the near future.

Prince is the best on my 3rd Toyota with prince and now my husband is getting one as well ❤️ We are very happy

I had the best time with sandra and christina. They made the buying process so easy and simple, and most of it was fun!! I was able to go in and explain... exactly what I wanted, what I didn't want and how i had to spend and they something perfect for me and it was less than i anticipated. I love this car but i will definitely send business their way.

Had a pleasure dealing with Thomas Zini, professional service spent few hours and left in new car, bunch of buying option, tell them what you have and... you need and they will work on it to make it happen Thanks Alex

I had a great experience buying a car from Reynaldo del Rio. I will definitely recommend him to many of my friends. So happy with my new vehicle.

Prince and Nicole made the process of shopping for and buying a car easy. They were both very helpful and I appreciated their patience. They made me feel... comfortable with my purchase and I’d recommend them to anyone looking to switch to Toyota

Workingwith prince n nicole was great...i am so so happy with my new rav 4 2019..happy with dealer n staff...i recommened to everyone go to Chen

We were referred to Manny Pulido by some friends. Very professional and patient. He went above and beyond to assist. us. We are happy with the purchase... and will definitely recommend Toyota of HOLLYWOOD.